The first visit, I waited for about five minutes for the employee (who is younger) to pay attention to me. She was on the phone, and she didn't even look up at me. And when she told me about her problem, she confused me and gave me the wrong information. The next day (after consulting on the Aeroflot website), I contacted another employee. I took the tickets. As a result, two nervous days and the road to Tsakhkadzor and back.