Maps • Minsk • Railway and air tickets

Aeroflot Russian Airlines

Rating 4.6
210 ratings
Closed until 09:00
Minsk, Janki Kupaly Street, 25 • офис 101

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Address

Minsk, Janki Kupaly Street, 25офис 101
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Дополнительный телефон
+375 17 348-88-87
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Credit card payment
Wheelchair accessibility:unavailable
Panorama
Rating 4.6
210 ratings
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84 reviews

Е
Level 7 Local Expert
December 23, 2024
I want to express my GRATITUDE! To Elena Dontsova! Thank you for a quick, professional solution to my question! so that Everyone understands! The issue has been resolved since the end of September! I talked to the call center! It was terrible! some said that the money would be returned, others that there was no appeal at all, etc.... everything lasted until the middle of December! but.....I wrote an appeal / feedback on the website! that's all..... I WAS SHOCKED! PLEASANT,,, JOYFUL... that everything can be solved so easily and quickly!! I really love flying with AEROFLOT, but after the current situation... my attitude has been shaken... BUT STILL... WELL DONE!! especially... Elena Dontsova! I never thought that something could be solved so easily, quickly, and professionally in RUSSIA. RESPECT!!!!! Such CARING employees must be retained and financially REWARDED! Elena, thank YOU! And the AEROFLOT company! and more such employees!
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Level 3 Local Expert
April 5
The first time we decided to fly with Aeroflot, we left terrible impressions. We were late for the flight due to the fact that our exit was changed, the exits were at different ends of the airport, while we were running to the gate, the boarding was closed and we were 2 minutes late, and we did not hear any announcements about the exit change. When we arrived at the gate, we were told that the landing was closed and we could not be allowed on the plane. Later, we went to the cashier, where they laughed at us and refused to help in any way in the current situation. Later, our tour operator called us and asked where we were, saying that they were waiting for us at the boarding gate. We asked the staff to talk to the tour operator, but they refused and just laughed. As a result, we had to buy tickets for another flight, by another airline company. Aeroflot refused to refund the money and also refused to change the tickets. We just lost 100 thousand. The impressions are terrible, and so is the attitude of the staff.
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И
Level 3 Local Expert
October 8, 2024
Excellent service and a cozy office! Attentive and courteous staff. They even served with a delay for their lunch break. We kindly double-checked everything and issued tickets with full advice in case of a refund.Olga served me. I recommend it!
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