They applied for a residence permit. We were given documents from another district. How is that even possible? Do experts not check the correct area when accepting documents? We waited 2 weeks for one certificate, then 2 weeks for another. On our first visit, we were told that either I or my mother-in-law could pick us up. I came for a second certificate - only my mother-in-law can take it. I'm in complete shock. Does every district have its own laws? In the help, where it was necessary to specify the year, they specified the month, they forgot to specify the year. Extremely unhappy. Four visits could have been done with one. I'm very upset. It's better to ask 100 times, or you'll drive all the time.

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Елена Стефановна

Level 3 Local Expert

The service,"one window" without warning to announcements, was moved to Lenin Ave. Innovation: Ready documents are received in a common queue, time can take a lot, depending on attendance. Plus: it has become more comfortable and modern. Minus: there is a common queue for those receiving the finished document. There is no complaint book, it is located on Beletsky, as Tatyana Lebedeva said in the 13th window.

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волкова наталья

Level 3 Local Expert

The one window service works disgustingly Rude The son-in-law submitted documents for the certificate of a large family, There were many questions Why we and not there, etc . And it was difficult for them to suggest that they fill out an application for Maternity capital right away While in the Railway district you go to your home, the documents are being prepared on time, But here it's been 2 months and the Certificate is still not ready

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