It is impossible to get through. 3 days ago, cash was withdrawn from the ATM, the money was withdrawn, but the cash was not given out. And now, to return the money, you need to go to the bank and write a statement. After that, you will have to wait until it is processed and the money is returned. Terrible service, in other banks with which I dealt everything was solved by phone calls.
What is difficult about the scheme - removed from the card - returned to the same card? Why are there so many difficulties? I don't understand.
I applied to the bank to open a card with a Russian passport, everything was done, but it was not very convenient to use the application and deposit money remotely...