Disgusting service.
I changed my phone, in order to reinstall the application, it is necessary to personally come to the office, to this particular department. They work Mon-Fri from 9:30 to 17:30. At 9:30 there is never a specialist on site. I tried it at lunch — we can't help you for technical reasons. I arrived at 17:00 — there is no specialist, he is until 16:30.