Why three stars.Firstly, for a huge amount per day, even breakfast is not included.The beach is terrible, it is impossible to enter the sea from boulders up to a meter.Although the basin is heated, it is heated when it is not necessary.And when necessary, the water is icy.Plus there's so much garbage in the neighborhood that it's just terrible.There is also a 3% commission when paying with a card.The prices in their restaurant Abaata are through the roof.I recommend it as the worst option.
1 line the territory is surrounded by flowers and greenery. there are bikes for rent. advise
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Мария Анисимова
Level 9 Local Expert
September 27, 2023
I thank this hotel for its hospitality, when we went to Abkhazia, we were told that devastation was waiting for us. But having been here, I didn't notice anything like that.
I was pleasantly surprised by the on-site court and the beach bar) also a beauty salon.
I recommend
A great hotel. It's not cheap, but it's worth the money. Excellent on-site restaurant, very tasty food, there is a huge fireplace. The hotel itself is large, the rooms are clean, the renovation is fresh
Great hotel! A large territory, all in greenery, flowers, its own beach, sun beds, swimming pool, gym. Excellent on-site restaurants with delicious cuisine!
You guys are great, but do something about entering the sea. At least a collapsible pontoon, it's really inexpensive against the background of the cost of your vacation.
On the beach, huge rooms, renovated building. Friendly staff, clean and tidy. A significant disadvantage, for which I put four stars, is that there is no full board, only breakfast and the fact that "the cook cooked on the stove."
In general, everything is normal, you can go breathe nature and forget yourself in the solitude of Abkhazia.
We had a vacation in June with my husband and children. We chose a hotel where there is a full or half board minimum - this was one of the important criteria for us. When booking, they said that an advance payment is made for accommodation, meals are paid on site and 1 week before our departure, the hotel confirmed that full board meals are provided at the hotel, only you will need to pay for it upon arrival. Upon arrival at the hotel, we were told, sorry, but full board is no longer available, you can only eat in our restaurant or in a teahouse on the menu, which turns out to be more expensive... It's the same with the laundry room. They said that everything was there, upon arrival it turned out that it was not, even a basin in order to somehow refresh their underwear was not given immediately, I had to try with different maids to make a visit))). The nature is beautiful, the territory of the hotels is beautiful - this is probably what I really liked, the view of the sea and mountains from the balcony is super. But we chose the hotel for the sake of service, and so in Abkhazia and everywhere the view is beautiful. Let's go further... The cleaning of dishes in the restaurant, especially at breakfast (the Swedish table), was terrifying to me. Glasses with traces of those who used them before, lips, greasy marks. They promise that they will take into account the comments, but these are just words. The heated pool is already so muddy by 12:00 that it is difficult to dive into it, in general, for all 14 days I have not seen it cleaned, vacationers bathed in it periodically at night, so when this happened I do not know, the only thing that happened was a hose was thrown into the pool and probably the water was refreshed)))). But I liked the people in the pool, there were a lot of them. The whole hotel was coughing, children, adults, and we were also overtaken by this fate, because it was not an intestinal virus, but we left the holiday not as healthy as we arrived. In short, all the advantages of the hotel for our family were in the beauty of nature, rich vegetation. I definitely do not recommend this hotel to those who are light sleepers and want to fall asleep in silence, because behind the fence of the hotel, where the park begins, some of the enterprising owner of the summer cafe put agromed kalonki and as soon as it's time for children and tired family tourists to sleep, they start a street drive of the economy option and hammers so that you can fall asleep only with the windows closed in stuffiness or under a candler, which is dangerous to health. Of course, it doesn't hammer until the morning, but it didn't make it any easier, I wanted to rest on vacation. We lived in the farthest building from this park, I sympathized with those who lived in the buildings closest to it, since the park is literally behind the fence and this drive too. Also on the beach, of course, there are buoys that fence off a place for swimming, where water transport should not swim, however, it was not for the local horsemen on scooters, I watched from the balcony as they accelerate and defiantly rush through the fenced-off area, more boats with their excursions sail and turn on the music to attract attention and stand waiting for tourists, There is such a thing too. Since the territory is small, the music from the boat can be heard throughout the hotel. Once I asked the girl at the reception to do something about it, she responded, went ashore and asked, but local businessmen did not hear her much, they also have the season in full swing, they need to cut down money, what does it matter to vacationers in some hotel with a private beach who come for peace and relaxation ). Calling a taxi at the hotel, the same as catching the first oncoming car, once arrived at all with the smell of vomit, it was good that it was close to go. In general, taxi driving in Abkhazia is a separate painful topic for me. When we moved back across the border to the territory of the Russian Federation, we felt the contrast of the levels of this service very acutely.
It is a pity that the rest was 50% ruined. I stayed earlier in a room with a beautiful view. When booking, I specified several times where the windows would go out - I was confirmed that the same place. I specified it on purpose, because I know that if the windows overlook the other side, do not expect anything good - and the price for the room is very high, but I am ready to pay for the view from the window.
As a result, at the time of check-in, the request to show the room before full payment was referred to as not cleaned. Paid. We took a walk, came to check in and voila a room with a view of ... No matter what! Darkness and trees. To the back of the hotel, to the road, but even this is not visible - everything is closed from the windows by trees and solid darkness from morning to evening in a room for more than 8 thousand. Without the sun. Without light. He immediately asked to change the room, but - we are not in business, we do not book a party! Hello there!
They said we'll move out, but move out, we won't refund the prepayment to you.
They did not spoil their mood after a long journey, they stayed.
I like the hotel itself, the rooms, of course, are already shabby. The area is really beautiful, the entry into the sea is terrible.
The neighbors were smoking on the balcony, all the smoke was in our room. As a result, a smoky and dark room)
Said this at the reception, did not react. They asked to move us, they were ready to pay for a room of a higher category - they did not respond.
Some promises, zero results.
That's how they treat their regular customers here. Thanks for the rest.
A good hotel: no frills, but clean, calm, beautiful. The territory is fenced and locked. Against the background of the devastation and desolation of Abkhazia, this is simply a paradise. A very beautiful park on the territory, which is cleaned daily, a nice pool with clean water, a stylish main building and cute buildings covered with flowers. The beach, like everywhere else in Gagra, is rocky, unkempt, but clean. There are enough sun beds and umbrellas for everyone. The rooms are completely standard, small with the usual set (refrigerator, TV, air conditioning), in an improved room plus a kettle and a hairdryer. Towels and linen are changed every three days, but if necessary, they will be changed more often. Meals are not provided at the hotel, but there are many various cafes and restaurants around where you can eat delicious food. The prices are average. Two restaurants are directly adjacent to the hotel, and there is a dining room across the street. Yes, the hotel offers massage at reasonable prices, it's just a delight! Overall, the service is very unobtrusive. There were no problems with the water. There are free exercise machines. The sea is clean and warm.
This is an insanely expensive hotel in terms of service!
The staff does not give a damn about the level of satisfaction of guests with their stay at the hotel. Starting from the lack of literacy in the availability of inventory in the rooms - no kettle, no glasses, no towels, not even a shelf in the shower, before cleaning - shampoo is not put during cleaning even if you ask 3 times! It's time to throw away the pillows - they offer to sleep on them;(
The transfer is naturally expensive, but they will meet you with a delay of 1.5-2 hours and will not even call to warn you..
The territory is beautiful and nothing more good can be said! The price and quality do not correspond at all, like everything in Abkhazia - everyone there is determined to take money, and then absolutely do not care what happens to you there
I liked the hotel based on photos and reviews.
They tried to hit it several times. Unfortunately, the seats were always occupied. When they were passing through, they wanted to get in at least for a day, but, despite the availability of free places, they refused to check in. They are inhabited for 5 days or more. Keep in mind 😉
We went to a restaurant with our family to have a snack. The waiter forgot to include 1 of the dishes in the bill. We waited a long time, but they didn't bring it. There are a lot of insects flying and falling into the cup with drinks. It's not pleasant enough. The restaurant differs only in the price tag from the casual dining room.
We are from Tolyatti, we have a 100% service in Serbia%
The hotel is just GREAT!!! The territory is closed and very beautiful. There is a parking lot. There is a restaurant and a tea house to choose from, they cook very tasty. Bed linen is changed every three days. Both beach towels and 2 pieces for the body and 1 piece for the hands are terry of high quality . For everyone. If you think that you need to replace the floor, you throw it on the floor when cleaning, they change it for you .There are notifications about this in every issue.The room is cleaned strictly every day, even the beds are made for those who forgot to do it. Drinking water from the cooler on each floor, change every morning, regardless of how much is left in the keg. There is a refrigerator in each room. There is no iron in the rooms only on the floor. The staff is without any complaints, the guys are just great, special thanks and thanks. There is also a large heated swimming pool on site. Sun beds and umbrellas both near the pool and on the beach. The family liked it very much, I advise you.ATP
Very nice hotel! Beautiful, well-maintained territory. Polite staff, delicious food in the on-site Tea house. Private beach. Beautiful view. A lot of positive impressions.
Top. We were with my daughter . Everything is just fine!!! It's clear!!! So judging by the latest photos, it got even better there. We will definitely go back there many times
Now there is a gorgeous pool
A wonderful place in a paradise among palm trees, mountains, on the seashore.
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С З
Level 10 Local Expert
July 24, 2024
is it not that the hotel administration, for the money that it charges from vacationers, cannot clean up on a dirty pier and from the right of the beach there is a view of 2
A very cool place, well-groomed territory with hammocks, umbrellas and sun beds right on the beach, there is even a football field with a natural lawn and a good restaurant on site.
Gudal is the best! As soon as you arrive, go straight to the bar. He will give you a rest!!! If you want a hookah, go straight to David! Makes a bomb! You will not be left without attention!
The chalet building is terrible. For 12 thousand a day, torn towels, all plumbing leaks, furniture in terrible condition, elementary shampoo had to be begged at the reception
A good hotel, but the prices for accommodation are horse-drawn...it's easier to fly abroad or live in a 5* hotel in Sochi. It is very expensive for Abkhazia! The real summer price per day for a room is 5-6 thousand rubles.
The territory of the hotel is excellent for only 5 rubles, but everything else is a maximum of 2 rubles.Let's start from the reception, the girls do not know how to meet guests at all.The rooms are the era of the USSR, the shower stalls are shaky, the light in the rooms is dim, and the extrasa sleeping place for a child is a COT FOR 2800rubles/DAY, this is terrible, we gave 28000 rubles for a cot in 10 days.We lived more decently in Anapa for 30,000 rubles, and here is a 2-room room with 2 single beds, tin for a 4⭐ Hotel.The food in the Abbot's restaurant is delicious, the cook is well done.The breakfasts are excellent, but the price is 400rubles /person, it was fine for us, because there is nothing else in the vicinity.The tea house prices are slightly lower, although it is also delicious, especially excellent shish kebab.In general, the hotel is for 1 time, I would not go back there for that kind of money.A vacation in 2021 cost 132,000 rubles, of which 62400 purely for a room without food,2 vz+1 for 6 years.
Aaaaaah! This is a place where you can return 1000 times! High level of service! Aesthetics and design are at the highest level! You can't think of a better location!
I was in Abkhazia in the summer of 2019 and stayed at the Abbot's hotel. In general, everything is fine, a separate territory and a place where you can park your car. Its own swimming pool and a bar by the sea. There is a small kennel with various animals on site, including two Cougars. I really liked the service and staff. There is also a gym. I put a four for a fairly high price tag in my opinion. Well, I think this is the best place to relax in Abkhazia, especially it stands out against the general background of the devastation of the republic itself.