А1
71 review
October 13, 2024
Best of the best
1
September 6, 2024
09/06/2024 lunch time is the time when people with a fixed work schedule and with children have the opportunity to solve accumulated issues on mobile communications. Out of 11 jobs, 2 specialists work with individuals. The waiting time is more than an hour.
Are you serious?
The question is not to 2 specialists who are trying, but to the low and ill-conceived quality of the organization of work with subscribers.
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1
1
January 22
So I leave a review of zero stars, this is how much this telecom operator deserves, and I will not stop at this review, apparently I will have to go further and higher. I connected my home Internet, wok, and SIM. The tariff is 35 rubles, unlimited Internet and home traffic. The speed was promised to be up to 300 MB/s, I must say right away, the speed has never risen above 100 MB/s in three years). Then, at first, everything was normal, and later they began to write off 50.32 rubles per month, although 49 rubles were promised and indicated on the website. If you say a little bit, you will be right, but who warned the client about this)? Well, since May 2024, they suddenly began to write off 56.50 rubles per month, and oh, unexpectedly, again without warning, the rabbit brothers are paying. Everything according to the proofs will be attached in the photo. Going further, fraud of the highest order, when I used the Internet on my mobile for the first 8 months, if I was stupid at home, I made a distribution from my phone, everything worked. And what was my surprise, a few months ago, the home Internet was lagging once again, I turn on the distribution from my phone and nothing works. Call a1 again, and I am informed that this service is now paid). Super, of course, the respected a1 operator did not notify me about this, that's business). On December 11, 2024, the Internet stopped working at night, checked the balance in the morning, dropped off the money and nothing worked. I'm calling a1 from work, and they say you need to be at home, otherwise we won't be able to help, sorry, polite. I'm taking time off from work, I'm flying home. I'm calling a1, I'll describe the work of the call center separately later, the operator says, is the light bulb on? The answer is no. I am informed that the Internet is not working in our apartment and I need to call the master. OK, I say, can I call you today? No, only tomorrow night), that's the service for you. I remind you, it was 9:30 a.m. Then I go back to work, at the same time I call a1, again the answer is negative after the departure of the master, and of course I apologize from the company. Next, I call at lunch, the result is the same. And at 16 I arrive home, go through the apartments, and lo and behold, the Internet does not work in the whole house in more than 10 entrances. And they blatantly lie to me in the call center, which is the only thing that doesn't work for me. I go to investigate further, go down to the basement where the builders are working. I ask where the fiber optic cable goes, they show me hanging wires like optics over heating pipes. Here's another a1 quality level for you. I come to the conclusion that the optics cable was damaged by the unfortunate builders. I feel like I'm calling a1, and then the girl says, yes, she really doesn't work in the whole house and they're working on the problem. How angry and disappointed I was when I realized that they had been telling me lies all day and, most importantly, they issued a call to the master when they perfectly understood that it was not in the apartment but in the house and needed to look in the basement. It's the height of arrogance to take the user for a fool. Bravo!. By the way, the Internet appeared only after a few days, as they say, they worked super quickly. Next, I leave a complaint with the call center and ask you not to bill for days when the Internet was not working. I must say right away that the answer is negative and the invoice was issued. What the hell? Where do the company's management look, complete irresponsibility and indifference. The answer came in an SMS, nothing will be recalculated. That's where my patience ran out. I turned off my home Internet and connected to another carrier. The speed is up to 600 MB/s, measured, and it is). The cost for a month is 23 rubles, the TV application works super fast. So draw conclusions). And how could I forget about their proprietary Voka application, my eyes would not see it, it constantly slows down, hangs, and the choice of free movies is designed for the most unbiased film lover. Everything else is for an additional fee. I installed a free third-party application and everything worked much faster in it, there was a lot of TV and movies))). To summarize, I will say that this review was written for the sake of justice of a more rough understanding by other users of how a1 company is deceiving us. Good luck to all). And yes, I had to choose one star after all, otherwise they wouldn't publish it). I'll go to a1 tomorrow and duplicate it in a paper book of comments and suggestions.
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1
December 9, 2024
Excellent, comfortable, modern, fast, you can have a snack, drink coffee.
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November 12, 2024
It is very bad, they work on the principle of robbing the client to the maximum. The worst operator in Belarus both in terms of price and quality
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2
December 23, 2024
I applied today at the 4th window. Everything was solved competently and quickly , and we helped with the issue .
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January 16
Fast, pleasant service.
Delicious coffee.
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April 25, 2024
The service is at the highest level, the staff is always polite and ready to help even in the most difficult matters.
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2
1
October 2, 2024
Staff at the workplace.
Not in a hurry, so to speak.
Not in a hurry
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3
February 1, 2024
The city center. It is convenient to get there. Balanced design of the room. You can sit comfortably until the queue comes up.
Polite staff.
It is possible to charge several gadgets.
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1
November 21, 2021
A spacious, modern office in the city center. There is an inclusive cafe inside the office, you can always drink coffee while waiting. Fast service, experienced staff. Almost all smartphones are available, in different configurations.
I would like to see laptops on an open display so that there is an opportunity to test before buying.
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3
February 9, 2022
The A1 central office is located near the metro. It is convenient to get there. There is no place to park, because this is the city center. Legal entities and individuals are served in the office. Appropriate consultants are available. An electronic queue is used for maintenance.
There is a coffee shop with delicious coffee in the room. There are many comfortable sofas and armchairs. There are also many cafes and recreation areas nearby.
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3
January 30, 2023
A very convenient service center, a large store. Almost all models of gadgets are on the presentation stands. It is possible to charge your device, well, and the "free" Internet.
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November 14, 2022
We were on a day off. There were no queues. Polite, friendly staff. We bought a SIM card for tourists, the specialist girl told everything in detail, drew attention to some nuances of using a SIM card. We paid for the purchase with a MIR card. There were no problems. The location is convenient (m. October)
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3
August 15, 2023
We sat in line for 30 minutes, with free windows, customers approached the operators personally to clarify how long they should wait, the queue was moving very slowly, you need to somehow appreciate the time of your users.
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1
September 5, 2024
Of all the operator jobs, only 3 are working. Very slow maintenance.
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1
August 15, 2024
Terrible service, the call center is as unpleasant and toxic as possible. It is impossible to get through
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2
August 15, 2024
The connection is getting worse and worse. The company adds paid services without notifying the client about it. It is very sad to see how the premium operator is sliding downhill. There were many questions about accruals more than once.
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1
March 13, 2023
A flagship office, delicious coffee from an inclusive barista, a pleasant atmosphere, a children's corner, well-trained staff, settings gurus, assistants in choosing devices. There is nowhere to park, but the subway is very close.
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1
May 30, 2022
I really liked the AI office. Everything is clearly organized, and you can drink coffee while waiting for your turn. Polite, friendly managers who are ready to help you.
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3
April 19, 2022
The friendly staff will show and tell you everything you need, as well as excellent coffee from the barista at affordable prices. Office visits are available with your furry friends. I recommend it)))
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3
February 15, 2023
I've been to the office several times.I signed service contracts, received equipment, and consultations.Polite, qualified staff.They explain everything clearly.I recommend A1.
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3
January 9, 2022
we helped to figure out the Internet, there is a cafe, there is a phone charger, a place to stay, everything is culturally and clean, polite, pleasant, thank you
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3
August 22, 2022
The call center is terribly organized.
One hour of waiting for a connection with technical support and the connection was disconnected. To get back in line to solve the problem with the broken Internet?
Please correct yourself.
And there is no need to apologize and write that you will become better, etc., just become and everyone will notice it.
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4
4
December 4, 2021
I am dissatisfied with the quality of communication and the cost of home Internet. There was a problem with the connection, tech.support provided a specialist check-out only three days later. Provided that the Internet is extremely necessary, since we work remotely from home, it is simply unacceptable to wait so long for the master! An A1 specialist arrived, corrected it, but after leaving, the Internet stopped working again. Please increase the customer orientation of the staff! I had to terminate the contract and make a decision in favor of another operator!
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4
2
June 17, 2022
The service speed is disgustingly low, as is the home Internet. To sit in an empty hall waiting for the "first available specialist" and be called after half an hour ... such a pleasure.
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3
2
November 16, 2023
Thank you very much for solving our CEO problem.
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3
December 28, 2022
Great! Real professionals work, they are always ready to help and choose the most optimal solution to the issue.
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August 9, 2021
Terribly slow customer service. Both individuals and legal entities. All clients spend at least an hour of their time here. There is no water in the cooler, the ticket is not issued, you need to remember your number in the queue. The queue's sound notification system is not working, consultants are shouting out numbers like at a bazaar. The city center and the store near the main office, and the feeling is as if in the Stone Age. I do not recommend visiting
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7
December 10, 2022
The office is large, bright, there are a sufficient number of jobs, there are no queues.
the area at the entrance has been cleared of snow.
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3
November 23, 2023
Excellent business center of class A. Excellent location. Excellent service!
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1
December 15, 2022
A wonderful office, which is not exactly pleasant to enter, but also with the same strong feeling you do not want to leave!)
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3
November 18, 2022
The best telecom operator, the service is cool, everything is fine!
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September 7, 2020
The very center of the city, it is convenient to get by public transport from any area, a comfortable office. Minus a star for the problem with parking from 9 to 18, the rest of the time it is easier to find a place.
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September 4, 2021
If you want to spend half your life here in a queue of three people, you're welcome. Horror, people here work slower than a caterpillar turns into a butterfly. I do not recommend visiting this department or the company as a whole. The work of the staff speaks volumes.
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6
1
September 6, 2023
Plenty of space, fast service
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3
September 6, 2021
It's a great company. I have been using her services for more than 20 years. All the problems that arose were solved quickly and to mutual satisfaction.
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November 7, 2021
It is beautiful inside, conveniently located. But you constantly have to wait from 20-30 minutes. This is a huge disadvantage
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4
October 16, 2022
A modern office, but "dry" employees. Not very responsive
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3
2
October 21, 2022
Very friendly and customer-oriented guys
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3
January 18, 2023
Everything is adequate, just a little long)
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February 10, 2023
There are all gadgets from the A1 online store.
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1
July 25, 2021
Great office! Very polite and competent staff who promptly, clearly and quickly resolve all issues!
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3
January 9, 2023
There's nothing to worry about. Parking is really difficult.
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3
December 30, 2021
Do not buy A1 packages, overpay, the miser pays twice. There is no Wok, there is no Internet, everything is lagging, but for 9.90rubles....
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4
2
July 25, 2021
I've already written. There is no sense of interest from management. I'm not sure that it makes sense to prolong further relations
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1
October 29, 2022
The best business center, convenient location
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3
January 27, 2023
Excellent quality of service
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3
December 28, 2023
There is no parking
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3
September 3, 2022
Wonderful staff and service
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3