A1
Closed until Monday
Minsk, Internacyjanalnaja Street, 36
Contacts
Phone number not specified
Business hours
Closed until Monday
Directions
Kastrychnickaja
360 m
Palac kultury vieteranaw
350 m
71 review
October 13, 2024
Best of the best
1
September 6, 2024
09/06/2024 lunch time is the time when people with a fixed work schedule and with children have the opportunity to solve accumulated issues on mobile communications. Out of 11 jobs, 2 specialists work with individuals. The waiting time is more than an hour.
Are you serious?
The question is not to 2 specialists who are trying, but to the low and ill-conceived quality of the organization of work with subscribers.
See original · Русский
1
1
January 22
So I leave a review of zero stars, this is how much this telecom operator deserves, and I will not stop at this review, apparently I will have to go further and higher. I connected my home Internet, wok, and SIM. The tariff is 35 rubles, unlimited Internet and home traffic. The speed was promised to be up to 300 MB/s, I must say right away, the speed has never risen above 100 MB/s in three years). Then, at first, everything was normal, and later they began to write off 50.32 rubles per month, although 49 rubles were promised and indicated on the website. If you say a little bit, you will be right, but who warned the client about this)? Well, since May 2024, they suddenly began to write off 56.50 rubles per month, and oh, unexpectedly, again without warning, the rabbit brothers are paying. Everything according to the proofs will be attached in the photo. Going further, fraud of the highest order, when I used the Internet on my mobile for the first 8 months, if I was stupid at home, I made a distribution from my phone, everything worked. And what was my surprise, a few months ago, the home Internet was lagging once again, I turn on the distribution from my phone and nothing works. Call a1 again, and I am informed that this service is now paid). Super, of course, the respected a1 operator did not notify me about this, that's business). On December 11, 2024, the Internet stopped working at night, checked the balance in the morning, dropped off the money and nothing worked. I'm calling a1 from work, and they say you need to be at home, otherwise we won't be able to help, sorry, polite. I'm taking time off from work, I'm flying home. I'm calling a1, I'll describe the work of the call center separately later, the operator says, is the light bulb on? The answer is no. I am informed that the Internet is not working in our apartment and I need to call the master. OK, I say, can I call you today? No, only tomorrow night), that's the service for you. I remind you, it was 9:30 a.m. Then I go back to work, at the same time I call a1, again the answer is negative after the departure of the master, and of course I apologize from the company. Next, I call at lunch, the result is the same. And at 16 I arrive home, go through the apartments, and lo and behold, the Internet does not work in the whole house in more than 10 entrances. And they blatantly lie to me in the call center, which is the only thing that doesn't work for me. I go to investigate further, go down to the basement where the builders are working. I ask where the fiber optic cable goes, they show me hanging wires like optics over heating pipes. Here's another a1 quality level for you. I come to the conclusion that the optics cable was damaged by the unfortunate builders. I feel like I'm calling a1, and then the girl says, yes, she really doesn't work in the whole house and they're working on the problem. How angry and disappointed I was when I realized that they had been telling me lies all day and, most importantly, they issued a call to the master when they perfectly understood that it was not in the apartment but in the house and needed to look in the basement. It's the height of arrogance to take the user for a fool. Bravo!. By the way, the Internet appeared only after a few days, as they say, they worked super quickly. Next, I leave a complaint with the call center and ask you not to bill for days when the Internet was not working. I must say right away that the answer is negative and the invoice was issued. What the hell? Where do the company's management look, complete irresponsibility and indifference. The answer came in an SMS, nothing will be recalculated. That's where my patience ran out. I turned off my home Internet and connected to another carrier. The speed is up to 600 MB/s, measured, and it is). The cost for a month is 23 rubles, the TV application works super fast. So draw conclusions). And how could I forget about their proprietary Voka application, my eyes would not see it, it constantly slows down, hangs, and the choice of free movies is designed for the most unbiased film lover. Everything else is for an additional fee. I installed a free third-party application and everything worked much faster in it, there was a lot of TV and movies))). To summarize, I will say that this review was written for the sake of justice of a more rough understanding by other users of how a1 company is deceiving us. Good luck to all). And yes, I had to choose one star after all, otherwise they wouldn't publish it). I'll go to a1 tomorrow and duplicate it in a paper book of comments and suggestions.
See original · Русский
