Thanks to the manager Tatiana (window 4).
She explained everything, quickly made out and answered all the questions.
There is an absolutely unqualified employee on the second window, and he still has the audacity to be rude. He can't really say anything, even trite to punch at the address that we are a subscriber. Surprisingly, with a complete lack of knowledge, he also manages to argue.
Contacted on 09/18/2024
The service is disgusting. I changed my phone, I had to log into the A1 application on my smartphone, it was impossible to reset the password due to the alleged absence of a phone number and e-mail (although both are prescribed in the contract with the operator). I solved my problem through 2 calls to the call center, one chat in a Viber chat and one in a chat on the company's website for more than an hour.
Nice. Quickly. Knowledgeable specialists. They prompted me and issued it in the shortest possible time. Only a pleasant impression. Using the sold gadgets and services leaves only a pleasant impression.
The worst home internet I've ever had. It stops working steadily at 6 pm. Often does not work at all during the day.
I do not recommend it!
Avoid it.
Updated: A1 left a comment so that I would contact them and they would help solve the problem. In fact, all they can offer is to reboot the modem. After it didn't help, they redirect you to somewhere where you need to hang on the line for hours, probably😁 right now I've been waiting for more than 30 minutes (screenshot attached) And this is about the third attempt to contact them 😁
I ordered the product from the online store on the first day of the sale in honor of the 24th anniversary of the company. An SMS has arrived that the order has been confirmed, expect delivery within three days. The next day, the operator calls and says that the product is out. Although it was displayed on the site for a long time, as if it was available
It is unclear why the order was confirmed then. They apologized and that's it. As their customer who uses their services, it was extremely unpleasant for me to spend time choosing a product that is no longer available.
See original · Русский
1
Show business's response
Pecha
Level 7 Local Expert
November 16
A company that I will never contact again! They will try to get more money out of you. They fraudulently connected my home Internet for a year, although I asked for 3 months with the possibility of disconnection
At the checkout, Karpovich (09.12.23, TIME 14:30) does not respectfully communicate with customers, did not say hello, did not provide information about connecting to A1.
The service is just terrible, you come to the salon, there are no visitors, they ask you to take a ticket, and I'm the only one here! It takes a very long time to process an order, I just came to buy a product, and I waited for 20 minutes. They are asked to show their passport to pick up the order, because the order number has already arrived in the SMS! The terminals work through the sanctioned Belinvestbank, which means you cannot pay with wearable devices, while they have an information kiosk from Priorbank, there is no customer orientation.
And this is not the first time already, time goes by and nothing changes!
I use A1 when I visit Belarus.I took several times both a package for a week and a month (I was in Brest for a long time).The connection is excellent: both speed and coverage, and the big plus is that it is unlimited.The price is affordable.Always friendly staff.
I bought an Internet unlimited 100 gigs.
What can I say?
1. High prices.
2.Low quality (poor connection, low speed, and attention, this is in the center of Minsk. I have one question, why am I overpaying 10p? Life for the same 100 gigs is excellent speed, excellent communication, and cheaper by 10 rubles.)
The quality does not match the price.
I do not recommend it! The connection is good and stable, until there was a connection problem. Extremely low qualification in responding to the problem. As a result of the 3-day appeal, the issue has not yet been resolved....
We are extremely negative about A1 company now .They don't go to meet clients at all.We took the equipment (phone) in installments, fulfilled all the conditions under the contract, but because we did not use the card for a short time, we overdue the payment for the subscription fee.The automatic system has disabled the use of incoming and outgoing calls. We paid the debt, wrote a written request to renew the terms of the contract!The refusal came ..., and A1 company forever, in the person of our family, lost conscientious customers.Very sorry...
I was struck by the incompetence of the staff of both this office and the one in the Crown. The renewal of the contract and the opening of a personal account in A1 forced to make 3 trips to both offices and repeated calls to their call center
Experts who are in no hurry. I turned off the SIM card-it took half an hour. There are no complaints about the connection, the service is zero. They promise to fix the situation, but everything is as it was and remains