An employee of the company has ill-mannered behavior, boorish attitude towards customers, lack of knowledge of the functions and capabilities of mobile devices. He begins to be impudent and argue with the client, insisting on his own, citing some memorized figures, not suspecting that he is wrong.
Conduct educational conversations with your staff, then after such employees you do not want to visit your centers. Fortunately, there are also employees in the service with whom it is pleasant to have a dialogue. Good sales to you.