I bought a phone and consulted about buying a tablet. Everything was explained, accessible and competently. Denis, a competent, polite, pleasant, young man, served the staff. He even helped me install the right program, which I did not know about, and this is not part of its functions.Thank you for such a service.
I have not seen a worse A1 salon in Minsk. There have been a lot of complaints over the past two years, but today's case was particularly surprising. Before starting to communicate with my wife, a long-term A1 employee demanded to stand in front of him on the left side!! This is, apparently, the next level of communications A1 Minsk. To the question "is it possible to connect a higher speed to Dzerzhinsky 119 today?", this employee "turned on the Einstein mode" with the requirement to explain: "what technology are we talking about?".
A man is asking a woman 50+ years old! Knowing full well that almost no one at this age among the female sex is aware of "these internets of yours"!
But that's not all. A1 office is located in our house: ALL employees have long known that our Internet is connected via Ethernet technology, but "proud Einstein" asks important questions over and over again...
By the way, this person has long promised to quit, but apparently there is no one to leave his "powerful knowledge" to.
I would not have written this negative review if it were not for the arrogant and incompetent behavior of employees of the A1 branch of Minsk, 119 Dzerzhinsky St. in relation to A1 customers. And if it hadn't repeatedly touched my wife. Although, previously we had been fruitfully cooperating with A1 for almost 10 years in Minsk and the Minsk region. This office is a two, sorry
Today we went to buy a phone. Ilya, the consultant, helped us decide on the model, took into account our preferences and wishes. He was very polite and attentive. We are elderly people, it was nice to receive such attention. We thank Ilya for his work and our mood😊
Service: they normally gave advice about buying a phone. Time: 15 minutes, it was fine. Staff: The perfect relationship is just fine. Generally deserves 5 stars
Thank you so much for helping your cooperation. Especially Denis Slepchenko!
A very competent and competent specialist.
Thank you very much!
There are more such employees for you!!!
Explain to your consultant Nikita that trying to sell something is an outdated sales method. And being rude to a young man standing in line behind me is bad form, it does not color either him personally or your company.
+ with constant problems with the mobile Internet, I'm thinking of stopping using your company's services, which I've been using for 15-20 years.
This is the worst communication salon.The workers are just not what they are.The sloths in the cartoon Zveropolis work faster.I stood for 40 minutes, I couldn't stand it
The service is terrible. The girls answer the question "look at the application, everything is elementary and clear there" while they do not even look up from working on their computer, do not look at the client. To requests for help and clarification (the question concerned roaming and the nuances of work in Russia and Europe) - only irritation and again "everything is written in the application"... And then why are they there!?
I was recently in this center to connect to the promotion: home Internet plus three SIM cards with different payment buns, the super combo is called. Of course, there is not enough space in the center, but the last one was a little more than this. Well, the main thing is the quality and speed of working with clients, as for me.I didn't come there to have lunch. There were a lot of people and everyone had their own question. My wife and I were amazed at the endurance of the Cooper worker Valentina. She had a difficult client who didn't want to understand anything. Even I was already boiling over hearing complaints from a client. Zero knowledge of the Internet, but the principle hammered into my head: - the client is always right, he did not let go. Raised tones, threats to switch to another operator, and so on. But Bondar Valentina came out of this situation with honor, although the client did not understand anything and may come to make trouble again, a consensus was reached. We first got a consultation on the tariff plan with another employee, Valeria Maretskaya, and received answers to all our questions, clearly and intelligibly. After a while, we came with a passport and signed a contract, and this time we got to Bondar Valentina, the girl "kremen" and signed a contract. Everything turned out just as clearly and quickly.
My wife and I are very grateful to these two girls working at a1. Thank you for your work!!!
P.S. I just now saw the inaccuracy (((address of the Dzerzhinsky center, 104 on Titan.Now I understand why the employees did not see my review (Today I contacted Bondar V. again and she is not aware of my review.
It was literally today (20.06). I was served by a girl, Julia (I don't remember the last name, but very interesting), I closed the contract because the equipment was unnecessary. A very nice and pleasant girl, served as quickly as it was technically possible. There are no complaints about the service.
The problem is rather in the building itself, since there is a very strong echo in the cabin, which made it a little difficult to hear the specialist. Because of this, minus one star.
Otherwise, I am completely satisfied.
We came to this institution to get help with issues with the router. We moved to another apartment, there is no Internet. The consultant (a long-haired young man) said that there was no way to use their Internet at this address, and the only solution was to terminate the contract and pay a fine of 4 basic. That is, the company does not have the opportunity to provide us with Internet in a new apartment, and we have to pay a fine for this. Naturally, not agreeing with this logic, we went to look for help in another department. Once in the shopping center "Titan", a very competent girl solved all our problems without charging a fine. For which we are very grateful to her.
Conclusion: Train your employees. This apathetic attitude and unwillingness to sort out the problem is depressing. There is no desire to return to Malinovka anymore.
We applied with my husband to connect the home Internet and plus 3 cards. The consultant guy explained everything and appointed a mantage on the 14th from 13. to 15. It's time for the installation, and no one is calling me. Although before that, a text message arrived the day before that the installation would take place on the 13th. We waited all day, my husband even took time off from work, and no one came. I called the call center, and they told me that my application was not registered!!! How? It turns out we've wasted the whole day?!! Is it possible to work like this??? Don't value your time, so value the time of other people!!! I'm just furious with the work of the staff! Select decent employees!!!
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Слава Котов
Level 13 Local Expert
August 18, 2023
A1 corporate office, not partners. That is, all tariff plans and services. You can ask any questions - they know and understand. In general, well done!
I came to disconnect from A1.
They took the money and the application for disconnection.
Quickly, cleanly, without persuasion.
The queue after 18 was small
If you need a good specialist who knows his job, you'd better pass it by. There are people who do not know what to do with their product and how to release it to the buyer.
The husband sat in line for 40 minutes, having clarified before that whether they had a remote control for a set-top box.and how his turn came. I heard: "Oh, and we don't know how to sell it to you. We have it, but we don't know what to do with it."
:On Titan, a competent specialist gave us the remote control in our hands, explaining what followed.The cost of the remote control will be deducted in the month when paying for the Internet.which took 5 minutes.
It was in this office that I noticed. I came to change the card but leave the old number, they did it to me, but they did not tell me where my money would go from the old card, when one returned to me, she said wait for it to be soon, the second said within 30 days, eventually called 150 and found out everything. The office should have told me about the transfer of money from the old SIM card and how, but it did not happen. As a result, I had to go there again, be nervous and thank you there, the guy came and transferred me to a new SIM in a couple of minutes. The sediment is chopping block, the staff is unprepared.!!
I've been using it for 10 years now. Tariffs, of course, are higher than those of other telecom operators. But I like the service. I do not intend to change it. Always with A1!
The whole family is on A1...Thank you, everything is fine and we have already taken phones in installments more than once, at different times, we are satisfied ..., all conditions are met (or rather 4tel.)
Excellent staff, especially a girl named Polina. Upon repeated request, professionally competent answers, correct and courteous service and offer of services, comprehensive answers and explanations on the requested information.
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РУССКИЙ
Level 8 Local Expert
August 27, 2021
I have used the services of this company and will continue to do so 👍🏻👍🏻👍🏻
Bestial attitude towards customers, they refused to change the SIM card. The people there are working for the fuck out. They don't understand anything about sales and working with people. Wellcome has lost its reputation.