I've been using A1 for many years, I've tried other operators, but Wellcome still treats people better.
And the phone support service is good: the robot Alina answers simple questions, and people help solve complex ones.
11/16/2024 the time is 20 hours. The customer service girl looks like she's going to fall asleep. He's barely moving. I understand that she is not in a hurry and she still has a lot of time before closing, or maybe her employer has tortured her so much that she has no strength left?..... But what about the clients?! Disgusting...
Denis works, who decided to help set up the watch, during the setup process it dawned on him and decided to say that the service is paid 30 rubles) Bottom line: the watch is not set up, Denis has no money.
There are 3 specialists in the salon, and 1 is working and there is a queue. What are the other 2 for, if sim card registration, receiving orders and other operations are only with one specialist and the whole queue is for him…
Long live the queues.As always, there is an open question with the number of staff and "traffic jams" to specialists.
In general, everything else is at a good level.
The service and services are of good quality.
I wanted to switch from MTS to A1, but the experts said that there were no suitable tariffs. Although most of the tariffs were suitable.
I was extremely dissatisfied with the service.
Not even 1 deserves it! It's a pity that I didn't look at the employee's full name. 05/31/12 at 7 p.m., there was a huge queue at two windows, waiting for my turn after 15 minutes in a stuffy room, being in the position, employee a1 tells me that her working day is over and that I, having missed the people behind me, wait in line at another window. When asked why she did not notify the people in the queue that her window was closing, she replied that she notified me when I had already approached the window. There is no information about the operating mode on the window - this is one time. Secondly, she is obliged to notify the people in the queue that she is closing. As a result, lost time and nerve cells .
You need to be more customer-oriented and attentive to your customers
See original
2
1
Show business's response
Алекс Мерсер
Level 7 Local Expert
February 2
There is always only one specialist working, long queues
It's tinny. I saw a Trade-in promotion on the website. It seems like a great deal, but my galaxy a8+ phone (working, in good condition) was rated at 3 (three!!!!) rubles. At a price in the secondary market of 200 rubles. This is outrageous! Post information on the website for this promotion that this is a divorce.
Everything about A1 has already been said. But I left them because of the cost of MTS tariffs. Now A1 is still more expensive than MTS. There are only promotions for corporate tariffs, which are only comparable to the usual non-promotional ones from MTS.
Terrible attitude and service, no one wants to solve the problem, you can stay out of touch on this network at any time, and everyone will answer wait!
See original
2
2
Show business's response
A
Anonymous review
November 4, 2020
Good service. Everything is on the level. The only thing that upsets is the long queues, but this is no longer a question for the company
A terrible attitude. Where has the respect for customers and their requests gone? We must improve the service and the customer-oriented approach, but it gets worse and worse.