A1
116 reviews
October 25, 2024
We bought a smartphone for a 90-year-old grandmother. The staff was very attentive and polite, competently helped with advice and the choice of model and tariff plan. Since it was daytime, the wait took no more than 10 minutes. Grandma is happy with the gifts - a trifle, but pleasant.
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October 24, 2024
It's good that there are places in Minsk where they can help with issues related to setting up devices after buying them, and this is the A1 store on 105 Nezavisimosti Avenue! Special thanks to employee Alexey Asmolovsky for professional and quick assistance to ordinary users in installing Google services on a Huawei tablet!👍
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1
March 18
Unfortunately, I have to agree with previous speakers who noted the protracted processes in this communication salon.
Management should pay attention to the organization of employees' work and a clearer distribution of functions. Employees who are engaged in formal operations, documents, and contracts should not spend half an hour poking around in the smartphones of "grandmothers" while doing the work of bored consultants in the hall.
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January 18
I've applied more than once. They helped.But there was often a long wait for a consultation. There are three representatives in the salon, and the fourth one conducts maintenance.Should I fix something in the organization of working with clients?
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May 8, 2024
I do not recommend using this service center to anyone!
I tried to connect the A1 home Internet here three times and three times the staff made mistakes!
For the first time, an employee, Vladimir Chvarkov, incorrectly informed me about the terms of the campaign, and therefore I decided to refuse their offer.
After I found out that he was wrong, I went here a second time. This time, the employee had already practically signed a contract and went to the warehouse to look for a router and she was gone for 15 minutes! Since I had already waited 40 minutes for my turn, I was forced to leave without waiting for her, because I was in a hurry.
And finally, the third time - everything went well, the contract was signed, but when the master of connecting the Internet came to my house, it turned out that the employee of this center who executed my contract, it was Vladimir Chvarkov again, forgot to issue some kind of transfer certificate to the router and they can't provide it to me now!
And I will have to go to the A1 office again to get this router in person!!!
In addition, there are always huge queues here because only 2-3 out of 6 jobs work.
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4
January 22
The level of communication of the employees is so good that it fully corresponds to a good cheburechnaya. I have not yet been able to understand whether this reflects the corporate standards of the company as a whole.
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March 13
Convenient location. Polite staff. Minimum waiting time. Convenient location.
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December 30, 2024
The duration of the service is simply off the scale, if you come in the evening, then there is no chance to resolve the issue in at least 45 minutes. But it's fascinating that the employees don't lose their composure.
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May 18, 2024
Bad. I didn't even know that it happened. I ordered an orig samsung charger online, I just had to pick it up. I came 2 times. A fairly large showroom with 4 workplaces. There are only two employees, but in fact one is working. Everyone is in the general queue. And with passports to apply for a loan, and to pick up a purchase for three kopecks. The queue is like in a polyclinic, there are only about 5-7 ottomans in the hall. Actually, the staff is not to blame. Management is to blame. Why it is impossible to make a button for issuing orders in an electronic queue, since you are doing this, is a mystery. It's sad to see where wellcome has gone.
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2
January 15
Well, sooooo slow service. Although some specialists were free, they just sat and did not know what, but not customer service.
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August 17, 2024
I purchased the honor x7b phone on the advice of a "specialist" in this center.. ) I do not recommend trusting them, because after using the phone I realized the real "G.." Glitches with the keyboard, hanging and in general, the speaker when talking, etc. . If you don't understand, it's better to ask knowledgeable people in advance before trusting them and taking their mobile phone!
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August 2, 2024
How terribly slow ! There are 5 people in the queue . 2 minutes have passed in 10 minutes. I hope it's today, although I'm already late.. I came here in the hope that the service is the same as before - fast and clear! Maybe this is the shift .. Well , at least it 's clean ! In short, a MINUS SIGN.
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June 7, 2024
A1 branch on the ave. Independence, 105.
6 jobs, working employees 2. The largest influx of customers from 12 to 15. There are with small children.
2 more employees are hanging around the hall , sort of for consultation . They work very slowly.
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1
March 20
There are a lot of employees, so they work quickly and efficiently.
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June 7, 2024
Terrible attitude towards clients, in the office 6 (six!!!) jobs, of which only 1 works (one!!!!). This is the second center with such a situation today.
As a result, you lose an hour in the queue, and at the same time employees do not know about the company's shares and what they apply to.
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October 3, 2023
I bought a mobile phone in the A1 salon. To make a purchase, it was necessary to become an A1 subscriber. A charger was required for this device.
Specialist Stelmakh Ekaterina recommended taking a mobile device + charger on credit with one amount. When applying for a loan, the amount was indicated mobile device + charger.
A couple of days later, specialist Stelmakh Ekaterina. she called and said that it was impossible to issue a mobile device and a charger together on credit, as it turned out, the charger only goes in installments. Employee Stelmakh Ekaterina, in her internal documents, made out that I took a mobile device on credit, and the amount for the charger was credited to the phone number.
The loan amount for which the bank's interest is accrued remains the same mobile device + charger, this was reported in the bank, the amount has not changed.
I contacted the higher-level "management" (I didn't remember my full name), who assured me that there would be an adjustment of the loan and would take the incident under personal control and call back based on the results.
A1 employees simply put an amount in the amount of a charger into my credit account. There was no credit adjustment, because interest will be accrued on the amount of the mobile device + charger.
Later, the employee Stelmakh Ekaterina. at 22:30, I called that they allegedly did everything and this is a normal regular situation in A1.
As a result, I paid twice for the charger and will overpay for the mobile device taken on credit.
Thank you for the "excellent service"! I'm waiting for the day when I can break all the contracts with A1!
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1
September 5, 2024
The queue is like at the post office on the day of retirement, it seems small, but it creeps, even though you take a rug and a pillow with you. Very, very, very, very, very, very slow
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October 31, 2023
I really liked the work of the specialist (Cancer Denis). Quickly, competently served. No unnecessary questions, everything is clearly on the case. I was very pleased)
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1
September 13, 2024
It is very convenient to park, the staff is very responsive, there is no "pile of visitors"
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July 25, 2023
I just came to connect roaming. I got a scandal and a depressed mood. The employee of the point, Alina Pavukova, is rude unethical communication and repeated attempts to accuse the subscriber. I tried to figure it out, offered versions, even made excuses for something. Your
specialist just crossed the line a few times and blamed me. Then giving an argument: I have never had such a thing in 5 years, then the argument: what you indicated is written there. It's tactless, rude, and unethical. There is no subordination. It's just blatant rudeness.
I wrote a letter of complaint to the head office. We will resolve the issue
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5
February 21, 2024
Thanks for the consultation to the employee Denis Rak. He explained everything in an accessible language and politely explained about the change of the tariff plan.
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1
July 9, 2023
We arrived from Russia on Sunday, the roaming is tin. For the first time in Belarus. We went to the A1 communication salon, which worked😀 to buy a local SIM card. Polite, correct service. Special thanks to the girl Alina, who received us. Thanks A1, keep it up👍👌
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2
December 15, 2023
It's just unclear and very unclear why this A1 office/branch works like this. There are always queues, like 6 workplaces, but in fact only one is working at the time of our arrival, only a specialist from workplace 3. This happened for about 30 minutes.
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December 11, 2023
I bought a phone. We were served very quickly, everything is on topic, without dish water. There is no cash register for paying in cash, I did not want to feed the ATM with kopecks, I paid with a card and zer good!
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September 30, 2023
The service is good, it is convenient to take the equipment in installments, it is even more convenient to pay, just threw it on the phone and count it paid, in real time you can see how much you owe, payment in fact is also convenient.
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November 9, 2022
How many times have I traveled here, I have always been very satisfied with both the service and the payment by installments.
Very competent and responsive staff, they will tell you everything and show you and tell you where to turn if such a question arises.
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1
July 25, 2023
Good service. There are new phones, unlike other stores. Available installments. I recommend it!
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1
October 27, 2023
Very competent managers. Like it. Quite a large selection of phones and watches.
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December 8, 2024
Very slow service. Only one of the 4 employees of the salon actually works. The rest are on their phones
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January 14, 2023
On Saturday, there were no other people, they promptly answered my questions and advised me on the optimal tariff plan. I recommend. Especially competent specialists in the sale of smartphones
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July 6, 2023
Good service, friendly and quickly helped to sort out some of the issues of interest.
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March 4, 2024
Fast, high-quality, everything is super. Thanks for the tablet)
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June 22, 2022
Convenient location, polite and attentive staff, spacious office. There is a top coffee shop nearby)
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August 22, 2022
Thank you so much for being a professional consultant and attentive to clients!
This is not the first time I have applied!
I wish you all great success!
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1
April 6, 2024
It gets worse and worse every year. Unpleasant incidents often happen not without the participation of employees of this center. I am waiting for the opportunity to cancel the services of this operator. Disgusting.
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1
November 30, 2021
You come to the office of a respected operator, in which there are enough specialists and to perform a minute operation you stand (there is nowhere to sit) for 20 minutes, despite the fact that you can see: some of the employees are just bored and there are free service points. The senior manager, who periodically goes out into the hall, does not control the speed of service in any way, seeing perfectly well that there are more customers. And why as many as two specialists arrange the phone in installments, honestly, it is unclear.
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2
August 18, 2024
I didn't like the service
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January 2, 2023
Great. Despite the large influx of people, the girls tried their best. Well done.
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July 6, 2023
Their support robot cannot understand the question, it is impossible for a person to get through. It's called customer care, hahaha
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1
July 12, 2022
There is no parking for bicycles and scooters, there is nowhere to fasten!
I bought headphones, it turns out that the product cannot be viewed, buy it and then unpack and look! They won't let you see or hold a 700r thing in your hands, Tin!
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1
July 1, 2022
Excellent staff, I would especially like to praise the guys at the showcase, they told and showed everything competently.
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3
May 18, 2022
We quickly picked up the right SIM card! The staff is friendly, prompted and told everything, explained everything!
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April 17, 2023
Excellent staff, very convenient location.
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1
May 7, 2023
Very slow service. One client is consulted for 15-20 minutes. Hence the queues...
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1
April 6, 2022
A great salon, in particular because of the staff who work there! Top-level product consultants. In general, well done!
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2
February 13, 2022
I bought a smartphone. There was no desired color - the next day they brought it and notified. The service is excellent, the guys know their job. At the same time, they persuaded me to buy headphones, a case and change the tariff plan))
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May 31, 2021
A decent A1 office. Polite staff. Airing breaks and periodic queues are annoying. And so, in general, there are no questions about the quality of service. Once again, I would like to note the courtesy of the staff. It remains to envy the endurance and patience. Thank you.
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May 17, 2021
Clean, tidy, convenient location. Polite staff, electronic queue (though through a salon employee), fast service
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1
August 5, 2022
Sometimes the Internet may disappear, but it depends on where you are. But sometimes even with 4g the internet can sign up so that 4 stars
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3
February 20, 2024
A professional approach. The service was provided perfectly
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