I was connecting a new SIM card. Being an experienced subscriber, I studied all the details of the tariff plan in advance. Everything was done quickly, the center employee brought all the information that the subscriber needs to know. As if to remind me once again of what I already knew. At my request, he installed a SIM card in the phone. The competence of the staff and the level of service are at the proper level. I deservedly give the highest score.
The service is lame. Employees can't explain and do everything properly, and they're not ready to take responsibility for their mistakes. Changing the fare is an adventure that will last for weeks. Well, I hope the management will someday start training office staff.
A1 Home Internet is Terrible!!!
Advantages: No
Disadvantages: Blunts, almost every day, turns off, slows down constantly, the price increases every month.
We moved to a rented apartment because we are doing repairs in our apartment. And A1 was connected here. Before that, we used By Fly- it's just space as cool in quality compared to A1.
We bought a SIM card with the Internet to travel around Belarus. They were issued quickly enough. Everything worked fine. There were a lot of people, but the queue was quickly scattered. They didn't impose anything superfluous.
The cash acceptance service at A1 is the highest level. In order to put cash, I need to go to the terminal, which does not give change, but there is no cash acceptance . The service is just super
A great, small shop. The staff is friendly and always understanding. You can contact us with any work issue. They are always friendly and attentive. There is not a very large selection of TLFs, but you can choose from the cheapest to .....
The most incompetent, unpleasant and unresponsive employee. He rudely refused the service of issuing a SIM card due to the fact that the photo in the passport is slightly blurred (all passport data are clearly visible and readable). In the next, first center they came across, they issued a SIM card without any problems. Please take a closer look at the staff, and do not hire fat, dissatisfied people who do not attract a clientele, but on the contrary!
I came from the Russian Federation, I had to make a Belarusian SIM card with mobile Internet.
Oksana, an employee of the center, did everything quickly and without unnecessary words. Everything is cool!
Terrible customer service. Your very big and fat employee refused to give me a SIM card. Without explaining the reason, boorish treatment and uncivilized attitude towards the client. I ask you to reprimand the employee.
After that, we went to MTS and they made a SIM card for me without any problems.
(We are talking about a stout man with short hair)
Everything about the purchase of a SIM card was told, explained, explained. There is even a key for the card tray)
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Artem
Level 18 Local Expert
February 1
It's a disgusting salon. Boorish young people are sitting at their desks. The office has 4 counters (workstations). During working hours, these employees discuss personal issues. Absolute zero customer service. Apparently, the management is satisfied with everything.
Convenient location of the office. But unfortunately the room is not very large, if there are a lot of people, then there will be nowhere to turn around.
There are no questions about the service, quickly and efficiently. They told me, showed me, and set up the phone without any problems. I recommend.
The staff is ugly!!! One young man worked, to put it mildly, slowly. As a result, I gathered a queue to the door. God only knows how long it was still necessary to stand there. Lost nerves and time.
That's another office, the server probably crashed on New Year's Eve, there was no Internet for more than an hour and, accordingly, no television (exactly at 01.01.2024 00:00)
Hello. I'd like to clean up all your shops. Firstly, recently I had such a situation, I took a tablet in installments and a special service was added, the service is that if you figure out the phone screen, then it will be repaired. Recently, I crashed it, I took it to the store and presented all the documents. He was sent to Minsk and told to wait for about two weeks. They called me and told me to pay 35p extra. I paid extra. I waited two more weeks. Then they called me again and said that you would pay 220 rubles, I did not pay for it is unclear what, they explained to me what kind of coverage it was. In general, I do not advise you to take a1 phones, tablets, or anything else
A huge international company, lots of offices in all corners of the country, modern equipment, but as usual it all comes down to the person who meets you at the counter! And no matter how many millions you have invested, one person can either ruin or cheer you up just by doing their job well! Sometimes it doesn't happen that way, it's a pity!
8.01.2022 I took the iPhone se 2020 in installments, the seller gave it in a sealed box, when asked to show how the phone looks and how it works, the seller did not provide information about the phone, its size, which he could not unpack and show (we buy a pig in a poke), there was also no analogue in the window, when they came home, they unpacked the phone it turned out to be small in size and dark in color of the screen, on the same day they called A1 company and announced a claim, to which they said that we could not hand over or exchange, especially if we turned it on, it means that it has already been activated. I ask you to understand, accept, and advise you not to buy a phone in A1 anymore, the attitude towards the buyer is disgusting!
The office is almost at the same level, but there are many other cellular communication offices in the pyramid and if you go from the train station or bus station, try to go there, for a tourist every penny is in the price.
The staff is friendly. My question was solved very quickly. Keep it up.
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Veronica L.
Level 11 Local Expert
October 12, 2021
I have been a subscriber (wellcom) for 5 yearsA1, I was just buying phones in installments and received high-quality advice in this particular store) 5 years ago, a smartphone was ordered for me from Minsk to this store and even called when he arrived, at that moment it seemed to me the maximum service, I still remember with warmth) The specialists working in this store have incredible resilience, as do the interns) but due to many issues there are queues, with this there is nothing to be done, but every client gets everything they need - with dignity)
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Дмитрий
Level 6 Local Expert
June 13, 2023
Nice salon, friendly managers. I liked everything, except that it is impossible to connect esim for non-residents. And that 's it 👌
If I have connected the service with the highest Internet speed, but the speed has been "H+" for 2 months, then the conditions (according to the contract) are not fully fulfilled. I demand a reduction in the price of payment for unproven services in full.
Mobile operator"A1". A service point for individuals and legal entities. There are vending machines for depositing money on the phone. They accept cash and bank cards.
I would like all (4) consultants to be on the ground when the queue is going to be. During the period of unfavorable epidermis, you do not want to wait 20-30 minutes in a small room. There is no way to keep the distance. You can only go outside.
Polite staff. Everything was explained , shown quickly and clearly.
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Оксана
Level 7 Local Expert
November 9, 2021
The Internet is terrible at home
The mobile connection turns itself off during a conversation
I really regret that we connected to a 1
It will take 30 minutes to get through at 150
They can only say on off the modem and the phone, but there is still no Internet
The horror is just