It is impossible to reach the operators, i.e. there are no operators at all.
The issue regarding the router cannot be clarified. No one knows anything, the answer is that it's not our fault.
But it's not my fault either.
The prices are insane. And the service is zero!
Incompetence of the staff, rough work with clients. In order to correct the mistake, they say that it is our fault. To criticize the quality of communication, I advised you to choose another operator if you don't like it.