The bank's exchange rate is good, otherwise there are nuances. Firstly, it is difficult to find a device to take a ticket, it is located in the center of the hall and because of the people who are standing everywhere, it is simply not visible at all.
Secondly, out of 8 windows, three are working, one of which is on break, and the other is engaged in legal entities and sole proprietors as understood.
Thirdly, sooooooo very and once again very long service. To change money, standing in a queue of almost 40 minutes consisting of 4 people is strong. At the same time, a lot of people just left without waiting in line.
Fourthly, while you are standing in this "fast" queue, you can fry so that clothes can be squeezed out. So if you dream of looking for a phone number, standing in line and sweating, this is the place for you
Recently, one of the top banks. From the latter, I have been using the 1-2-3 card with cashback for a long time, and everything was fine. However, since the beginning of summer, it is necessary to press the "I want cashback" button from the 1st to the 5th, beg them for cashback. If you do not do this, then you simply will not be paid, as it was with me. It's a shame, because I had more than 100 rubles in cashback for the previous period. Therefore, I will close my accounts and switch to another bank that will be more loyal to customers.
The BNB bank itself is nothing, but this particular branch is terrible. Queues are not always huge, but the service rate is very low. They often serve one customer for a very long time. People don't wait for their turn and just leave. And this is done systematically and at almost any time of the day, even in the morning. If you plan a visit, be patient and allocate more time.