The service is good, the food in the restaurants is also delicious. We lived for 2 days in a room (house), insects crawled through the window at night, this is a big minus for 45 thousand tenge per day. The interior of the room is worth 20 thousand a day. At the same time, the bed and bathroom are perfect, very clean. I really liked the thermal spa. But it is very inconvenient that there is no cafe to eat. You can not leave the spa area, otherwise you will have to pay again for admission. If you want to spend the whole day there, you'll probably have to hide and smuggle food). Pools, sun beds - well, there is enough of everything. Bathrobe rental in the thermal spa - 4 thousand tenge, expensive. In general, I can recommend it if you like swimming pools.
I was here once in winter, my son and I really liked it!!! Good breakfasts, delicious cuisine, considerate and unobtrusive service. We've been skating from the bottom of our hearts!!!! We were treated to free tea from the samovar, in winter it was priceless. I also want to thank you for the free tickets to the spa center (this is when you take a room). We plan to visit this place in the summer, maybe I'll make myself a gift for my birthday!
I love this place to relax with my family. But I went on a day off with the kids to spend time by the pool and I really regretted it! Long queues, there are no free sunbeds, and the service is worse than in the cheapest dining room! Our order was accepted after half an hour, we waited a long time for the dishes to be brought, when they arrived, it turned out that half of the order was missing! And no one even apologized. In general, it's worth thinking about whether such a vacation is needed😭
A great place for a family vacation. Huge territory, large swimming pool, 2 restaurants with good cuisine. There is bicycle rental, massage, thermal spa.
We spent several winter days here, on the eve of the New Year! A wonderful atmosphere, a cozy warm room, a hearty and varied breakfast. We rented skates - we rode on the rink, it's wonderful! I was also pleased with the ice slide (the snow tube was also rented). After skating, we warmed up in Arowana with warm tea and dessert! On my birthday, the administration presented a sweet gift - it was an unexpected surprise! We will definitely return with the whole family
A good place to relax. We were two families in February. As a place for walking and family holidays, it is not a bad option. In addition to the ice rink and safari park, which we did not get into, there is basically nothing else to do. Just a walk through a limited area. The on-site restaurant is good. Prices are above average.
A good place to relax, 4 restaurants, swimming pools, thermal spring, baths, mineral pool, 4 restaurants, bicycles for rent, zoo, cottages for a day. I recommend it to everyone
Such distances, you can't get to the spa yet! Prices in the cosmos cafe. Things are punched at the entrance as a strategic object.
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Сидорова Юлия
Level 2 Local Expert
August 28, 2024
You pay per day for the house, they give entrance tickets either to the SPA or to the pool, why you can't go there, it's unclear, nothing is available on the second day, and you need to pay separately to the SPA and pool, it turns out 65,000 is just worth spending the night in their house🤷
I was almost beaten up by a company employee just now. We were going to the cottage with the children. They stopped me. They demanded to show proof of the use of a child's bicycle. At the same time, we paid for its use for three days. They began to press. Require confirmation. At the same time, we have a receipt. Ruined the evening and the stay
So-so food. The cleanliness of the deck chairs is also not encouraging. The prices are far from affordable. A stick of mutton 3,600. In general, once a year to roll up for show
The quality has decreased very much, the price has risen very much, so the price-quality ratio, but only by three. Well, nature, of course. Very well, this institution wins due to this
A strange rule is that you can't bring food and drinks with you. Well, OK, you can understand. The quality of the cottages in the photo. The rest is subjective, of course, but in general it makes more sense to go for 1 day without an overnight stay, there is nothing else to do.
I really liked it cool, though the food is made for a long time, the pool is clean, you can have a great rest, the staff at the bar approached me for a very long time, the location....... The rooms are clean and cozy
Awful. We have prepaid 100%
We arrived to check in (we are from Moscow), we had a hookah purchased, which we could not even smoke in principle, purchased at the airport. And the cherries were in the bag. We were not allowed into the hotel, forbidden to enter and refused to return the prepaid money.
The staff is rude.....
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Настасья
Level 10 Local Expert
October 24, 2022
I am very happy with the hot pool and steam rooms. The water is luxurious. Excellent service. Excellent cuisine and drinks. Soft, comfortable lounge chairs. The beauty is all around. Comfortable. Near Almaty. At first glance, it seems that it is a bit expensive on weekends, but in my opinion, it is much more profitable than going to Chunju.
We had a great rest with our family!