We had a great rest. The territory is clean, the paths are all paved. The service is at a high level. The food in the restaurant is delicious, the prices are slightly above average. Due to its remote location from the city, the air is clean.
A great place to relax with your family. Its own zoo, lakes, fishing, cycling.
It was a little weak on food. One working restaurant.
Money is spent quickly:(
Everything is on top: staff, rooms, spa, pool. We love this place very much. The breakfasts are excellent. The cuisine is delicious. The territory is beautiful
The cost here is like in a 5-star hotel, but the services do not match the prices.
1. You pay 60 thousand per night, but at the same time you can go EITHER to the spa OR to the beach area. If you want to visit both places, pay extra.
2. At the entrance, things are scanned as at the airport, not only for security purposes, but also to take away the food and drinks that you brought with you. Buy everything on site for restaurant prices.
3. There is only one name from the local Wi-Fi - it hardly pulls even sending text messages. Especially in the beach area - there is simply no Internet, you will not be able to pay the bill at a local restaurant, carry a card with you. Cellular Internet does not catch on the beach either (Tele2), the year 2023 is in the yard.
4. The cottages are tired, some furniture is just old - 80-90s.
5. You can't take a bike for a couple of hours to go around the territory. Only for the whole day, and the price is accordingly for the whole day. Plus a deposit.
6. When we moved into the cottage, neither the local telephone nor the safe worked there. We were informed at the reception, everything was fixed pretty quickly, but such things spoil the impression.
7. There are a lot of flies in the restaurant.
8. Some animals in the kennel are in torture conditions, it's hard to look at. Golden eagles not only do not fly, they die from the heat and do not react to anything, they are mangy and tired. Moreover, there is a sign right there that these are animals from the red book. So are the minipigs, who have a plate of dirt instead of drinking water, which no one changes. There was also some kind of animal, like an arctic fox without a sign, all mangy and thin, also did not move and was dying from the heat. Only a sick person can call such a spectacle entertainment.
On the plus side, all the staff are polite and helpful. The territory is large and quite well maintained.
In total, there are too many joints for such a cost. And I also suggest that the owner undress visitors at the entrance to their underpants, and open a clothing store inside, where everyone can buy everything they need.
And stop bullying animals.
One of the best places in Almaty. However, far from the city. There are in small puddles, and the tooth is accordingly... It will be a successful place if you make efforts to develop the tourism industry.
To describe it in one word - anti-client orientation.
When you go on vacation and your suitcases are scanned for groceries, you think there will be service inside. But almost all the staff behaves as if they understand that you are here for the first and last time))
In an empty pool, a 2-year-old child is not allowed to swim in a circle, arguing that other swimmers may not have enough space. We were alone in the pool)
To say that wi-fi is bad is wrong, it's just... not there)) Ten calls to the reception are enough for an IT specialist to come, surprisingly stated that there really is no wi-fi and apologized for it.
On the day of departure, 2 hours before departure, the room card is simply blocked))
Was there anything good? - Yes, good rooms, delicious food at the Arowana restaurant. But it is no longer surprising when the waiter in the middle of dinner insistently asks to close the account and take it past the cash register.
We do not regret that we went, but we are very unlikely to come here again)
We have been vacationing on 8 lakes since 2011, the children took their first steps there, a lot of cool emotions and memories associated with this place. Therefore, we regret to observe a picture of deteriorating service and lack of repair for a long time in the cottages. Only prices are rising (((
A super place! But it's better to go overnight, since daytime admission is just stupidly expensive, crazy prices for gazebos, food is cheap and not very expensive
I used to go from the opening , the last time was in 2015 , it was very , not really a lot of people , I said I would not go anymore . Not long ago , there were acquaintances who said there were not many people . I decided to go . There really weren 't many people , but we were on a weekday . Everything is just as clean and tidy . If you eat only pilaf, everything else is not very good for my taste. In general , it 's not bad .
The place is not bad
Food is 25% more expensive than in the center of Almaty (and it is not justified),
The pool is good, the water is clean, the palm trees are tired)
The area is clean - it's definitely Good
There are too many people, although we were on Monday, the locker rooms are narrow, the toilet does not stink weakly
This time it will do
Good evening, everyone! He was a regular visitor to this recreation area. I was going to make a reservation for seven people (3 children) as usual. I contacted the booking department and received a very incompetent and rude response. According to them, I have to pay an additional 12,000 tenge for a child over 4 years old. I did not refuse to pay for breakfast in addition, but I can not figure out for what kind of accommodation I have to pay an additional 12,000, it turns out for air? In general, now my foot will never set foot on the territory of this incomprehensible recreation area and I do not recommend it to others.
The food is terrible. Breakfast is not bad. The smell in the restaurant is not fresh, because of the rain I had to eat indoors.
They didn't get into the oriental restaurant, there was no one there.
The rooms are dirty and the smell is terrible in the rooms.
I liked the zoo.
And the staff is friendly enough.
In general, it's not bad, it's beautiful, there's something to do. But the prices are absolutely not in line with the quality. We took a cottage for the night, toiletries of the worst quality, plus they cannot be squeezed out of a bottle. There are breakdowns in the room that no one is going to fix. In general, we will definitely not come with an overnight stay. I liked the massage at the spa center from Daria's specialist, I recommend her.
Well, I liked everything! Everything is adequate, clean, well-groomed, the animals are clean in the zoo! The owner's hand is visible. Pandemonium for the holidays, well, it's everywhere, friends!
Not as clean as before, the service is lame. The water smells strongly of chlorine. The price does not match the quality. There are not enough sun beds, but they do not warn about this at the entrance.
The food is not tasty, the beer is not topped up, there are a lot of people, the quality has deteriorated, it was super in the first year of opening, it's not the same anymore.The water is highly chlorinated, it stings the eyes.
I liked everything, the territory, everything was well maintained, lots of greenery, spacious, everything was thought out, there were enough people, but everyone was comfortable, there was no feeling of pandemonium. Prices are above average. You can stay in the rooms, it's even better to go for a few days to enjoy your vacation. The children are delighted!
A magical place to relax!!!
I really like everything. You rest your soul and body, you are pleased with the kind attitude to animals, the courtesy of the staff, beautiful alleys for walking! Super!!!
A great place to spend time with your family. Regular celebrations, attention of the staff, a variety of entertainment for all seasons of the year. I definitely recommend a visit.
In the 10 years since I was last here, the place has improved noticeably. The territory is kept in order, clean, the waiters are nimble. There is an aviary with animals, you can go fishing in the pond. There are catamarans.
I'll start with the advantages, a huge territory, beautiful, high-quality. Thermal springs are what you need in winter.
But there are disadvantages, the staff would like to teach you, tell you what coral slippers are, tell you what a sports T-shirt for swimming is,
And it wouldn't hurt to update a little bit.
Positive
1. Beautiful well-maintained huge territory
2. There is a nursery
3. It's cool to ride bicycles, scooters
4. The spa is excellent
5. The rooms and cottages are already empty, but very clean. And everything is licked clean.
Minuses:
1. Rough security. They search and are rude.
2. Loyalty to guests is zero at every stage of the service
3. Food and drinks are not allowed and at the same time there is no choice in restaurants. Almost completely. The prices are crazy.
But everything we tried was delicious.
There is no comfort in the arowan restaurant, the chairs are terribly uncomfortable.
4. The only negative thing about the spa. There's nothing to eat there. Again, you can't take anything with you. But there is no snack there either.
But very tasty teas and smoothies.
The kitchen in Arowana is delicious, there are a lot of people in the spa and some of them behave as if everyone owes them, the rooms are normal, it was cold now minus 20, there are not even underfloor heating. The beds are moving apart
The staff is nice and attentive, the pool is full of fire and the huge interior is nice and interesting. In general, everything for a holiday is the right place. The kitchen is expensive of course, but what to do when hunting.
A very gorgeous place, thank you to the organizers for creating such an excellent and beautiful oasis near the city, the place is wonderful, I will be happy to come there again, thank you for organizing such contests on the Internet and giving the opportunity to visit your water park, the organizers have great respect.
It has become impossible to rest! We were on weekdays, a crowd of young people, companies of 5-6 people with one bracelet for all, jumped into the water at a run, despite the fact that the children were nearby, the noise, the dirt was scattered. Everything is under the noses of the rescuers, the staff does not keep order at all. We even swam in dresses and leggings, although they say at the entrance that you can't even go into the water in a pareo. The question is, what do rescuers get paid for?