I ordered a product. And especially not to make your own chess pieces. the pictures showed a finished product and did not show that you had to make the products yourself. They could have included pictures of molds so you understand that they are not finished game pieces. I had to go to the manufacturer's website to see pictures of what I had ordered and then I realized that I had ordered the wrong thing.
I sent that email and told them that I wanted to send the package back. And then they said I had to pay the shipping for the package round trip. SEK 219 in shipping for nothing. When their website gives the impression that you are ordering something other than what you get