7588.by
Directions
Брестская улица
191 m
21 review
December 12, 2024
Questions for your dispatchers! I wrote in the Viber messenger about booking a place, before that they always answered and there were no problems. But there were difficulties before that, too, on holidays because of the large flow of people it is difficult to book a place, their reservation opens 10 days before the trip, you write to them at 7-8 am on the first day of booking opening about the trip, they answer at 13-14 that there are no places. I thought that there might be a large number of messages and they respond to everything in the order of the queue, but probably NOT! I decided to try my theory and wrote at 00:00, the result was that the attempt was unsuccessful. My message was read at 12-13 p.m. and there was no response to it. The dispatcher was online a couple more times that day and did not give me any answer. Today I wanted to book a trip from my hometown to Grodno, I wrote to them at 9 a.m., foolishly believing that the last time I went unanswered by accident. As a result, I check the messages in the evening, there is no response))) The message has been read))) Look, this is just a mess. I understand that there may be no places, but you can't leave a person unanswered, well, write to him about it, and don't ignore his messages. Moreover, there were no such situations before, I traveled with you many times in comfort. Change the dispatcher, you lose customers like that)
See original · Русский
1
November 9, 2024
I was driving from the sanatorium, there was nothing to get to Minsk with.The operators immediately offered the nearest time, which suited me.I got to Minsk by a big bus.Very comfortable driving, the cabin is clean, there is even water and disposable cups!The driver is a very nice young man.Now I will only travel with this carrier!
See original · Русский
1
January 7
Terrible company, terrible service!
Sorry, for 37p, I want to get a normal service where they tell me the platform number, the color of the car, and not just the driver's number. I want to be sure that my route will not be rescheduled, which is why you give departure timings when you want and cancel them. Have you already had 10 times when they call and reschedule the evening before the trip or the morning before the trip itself? What is this anyway? I'm counting on a certain time, and you take it and substitute it. You, as a company, live only because there are simply no other carriers. I just don't give a damn about customer service. It feels like you're just taking the money, and then you don't care anymore. I have anger and disappointment from this company.
If possible, I try never to take this route taxi, but when I have to (due to the lack of other carriers), I pray every time that they don't call me and tell me that the route has been canceled, do you take another one?
See original · Русский
2
1