5 Element
116 reviews
June 4, 2022
The staff will always tell you
The choice of goods is acceptable
You can arrange an installment plan
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May 4, 2022
Good staff, they will always prompt and select the necessary option. I recommend
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September 3, 2021
The work of consultants is disgusting. I came to buy a product, walked around the store, but did not find it. As a result, I decided to approach the consultant, to clarify where I should look for the right product, he answers me: "Go straight, then turn left, there will be a Consultant on pellets." Of course, there was no consultant, as a result, she turned around and left.
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June 13, 2022
Complete indifference to customers. After 20 minutes of being in the store, they were unable to pick up their pre-placed order. And this is with a minimum number of customers on the floor. Horror.
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February 27, 2022
I advise you to read what the "protection +" system is before buying. It turned out to be useful to me despite the fact that I bought all the household appliances in my apartment here.
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January 4, 2022
Do you have so-and-so?
I do not know, go to that department.
And you are not an employee, can you look at the database?
I can't do it, most likely it's not...
there are no words.
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August 26, 2020
13.08 left a pre-order for Samsung galaxy buds live
20.08 I came across a promotion that when pre-ordering Samsung note 20 ultra, the same headphones are given as a gift, I placed a pre-order for white on the website. Then he dialed and asked to change the color to bronze and cancel the order for headphones.
21 received a paper certificate, 24 paid for it and waited.
26 an SMS message came that the product had arrived at the point of sale at Dana mall and you can come and pick it up. I tried to call the call center all day and check availability, but I couldn't, the call just ended. I arrived myself, after waiting for the staff for about 20 minutes (there was no queue), it turns out that the color was not changed and I can only pick up the white phone, we could not help in any way. I asked to leave a request so that they would call me back and clarify the possibility of replacing the color with the one I wanted, the employee after 5 minutes of persuasion agreed to make such an application (all the time he offered to contact the call center himself, which does not work). He left the store and waited for the call, but they could not help, they said that the delivery of the bronze color was unknown, when and how long it was unclear. I decided to take the white color in this case, and not wait for who knows how long. Arriving again in the evening to pick up the phone, standing around an hour, because there was 1 employee in the Samsung department who is engaged in issuing the phone directly, and he just physically did not have time (although well done, he tried). They gave out the phone itself after a long wait, asked about the headphones, said inside the box, OK, did not delay and left. After looking at the kit in the car, it turned out there were ordinary headphones, there were no gift ones. I had to go back and then for the first time I find out that they turned out to be over (no one even mentioned it all the time), took the data and promised to call back, when asked if delivery was possible, they replied that no, it was a gift! Honestly, it's just terrible. all. Absolutely everything. I have addressed you for the first and last time. The color of the phone is not the same, I spent a lot of time just to pick up the phone, they didn't say anything about the missing gift headphones until I clarified about it myself
. P.S. As it turned out, the warranty was also not noted. The most negative experience. I do not know how "lucky" I am, but I am inclined to believe that this is the "gold" standard of service in this network, where you will run and suffer for your own money.
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April 15, 2021
I came to pick up order No. 2952092.
There is a feeling in the store that no one gives a shit about the customer, there is no other way to say it.
I waited for 10 minutes while the girl at the pick-up point looked up from her mobile phone. After that, we searched for an order for 10 minutes. And it was all very slowly.
But that's half the trouble.
When they did find it, they unpacked the camera to check its performance. It turned out that your "expert" does not know how to turn it on. And they couldn't turn it on)) After waiting for almost an hour, I still couldn't buy my order. Thank you 5 element, for the wasted time, your service and qualified staff!
I was so offended by this that I was not too lazy to write you such a detailed review. I hope this helps you in some way. Although I doubt it.
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February 25, 2022
Element 5 is the most unreliable store. I ordered a column for a gift, bought it for the promotion, they took so long to deliver the order to the store that they themselves managed to change the terms of the promotion. I'm unlikely to rely on them yet, I'm already silent about the fact that the speakers in several stores were opened and with traces of dust.
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September 4, 2021
I decided to go to the store to buy the product I needed. When I couldn't find it myself, I asked a free consultant, to which I received the answer - "well, go somewhere there." He did not deign to conduct it himself. Discouraged all desire to buy something!
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January 8, 2023
The consultants are quite polite.
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July 9, 2021
09.07.21 I came to buy glass for a huawei p40 lite phone, found it at the checkout, but refused to sell it, since they did not add it to the database, I wasted my time.
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July 11, 2020
A large, spacious store. Knowledgeable sellers, a variety of products and often good discounts.
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July 5, 2022
A good store where there is a choice
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April 9, 2021
A good store, I bought an iPad there, they give a good guarantee for it, as well as the opportunity to purchase a warranty, if required.
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October 17, 2021
I bought a wire for an iPhone and it has been working for the 6th month, I'm surprised that it's in the 5th element, but still)
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January 8, 2024
A small selection of products
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April 15, 2022
Terribly
The service is terrible
PROTECTION + is generally a horror that will not help in any way
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July 3, 2020
I ordered Picooc S3 white scales (product ...8186) online for pickup from the store on Mstislavets, 11. On July 1, I received an SMS that I could pick up. I arrived, brought a black Picooc mini for delivery (a fundamentally different model at a price about three times less). To the logical question of how to understand this, they apologized for a long time, promised to deliver the scales home for free (if I needed delivery, I would immediately order delivery, which, by the way, is already free). It turned out that they mixed up the goods and gave my scales instead of a mini (not a bad gift to someone). They didn't offer a discount for the inconvenience until I asked for it myself. As a result, we agreed on 5% (in words, in a new order ...0313 the price tag was old), the approximate date is July 3. The next day, I received an SMS that the scales would arrive only on July 8 ...
And for all the time of orders in element 5, everything was always perfect, on time and without running around, but something went wrong for Mstislavets. I'm canceling the order, I'm picking up the scales at another place today (July 2).
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January 6, 2022
Absolutely inert sellers and consultants. It feels like they're working from under a stick)
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May 12, 2022
They sell low-quality equipment that breaks down after a month, and when you give it for examination under warranty, they answer "non-warranty case"
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June 6, 2022
The staff is normal and served quickly
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January 9, 2021
Not a single consultant came up to help with choosing a washing machine (January 8, 2021).
So much for "marketing in Belarusian".
The price on the website and in the store is a promotion/not a promotion (photo from January 8, 2021)36% discount😂
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March 13, 2020
There are few sellers in the hall .., or they just sit out somewhere when you need to run around the hall in search of the right seller, but the marriage replacement department is working quickly!
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July 25, 2020
The choice of equipment is large, but the prices for some products are not affordable
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November 10, 2021
I don't like the prices. The sellers are good.
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March 22, 2020
The IT worker's work is very slow.if he is alone, this does not mean that he is being received as a minister.and then don't be offended by the abuse from customers.
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April 18, 2021
Good choice, adequate staff.
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January 18, 2022
The eyes run away from the excess of goods
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October 1, 2019
A great store, a large assortment. Pleasant consultants.
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5
September 20, 2022
Poor choice
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June 3, 2020
A good selection and representation of household appliances.
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January 19, 2020
To get advice on a product, you have to run all over the pavilion in search of a consultant (((
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August 9, 2020
Consultants or great-fathers need to be caught all the time.Fuck knows where they are
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December 5, 2019
A wide range of products and friendly staff
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August 27, 2019
I've been looking for a consultant manager for a long time. I didn't own any information about the product, maybe a brand new one, of course. So far 3 stars.
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9
January 10, 2022
Excellent staff
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December 18, 2021
Pleasant staff
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June 15, 2020
Pleasant prices, attentive consultants
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September 17, 2022
Super
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September 15, 2020
Assortment, promotions, well done.
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April 28, 2021
Nice setting!!!
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September 26, 2021
A regular store.
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November 18, 2021
A good store
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September 30, 2019
A good store has a large selection of products
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September 6, 2019
I never bought what I wanted. He asked me to serve, he had already chosen it himself, and he waited and it was of no use.
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September 2, 2019
I bought a ps4. There was a problem with the sms code. I waited for half an hour. In general, everything is fine
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January 19, 2022
Everything is OK!!!
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April 29, 2019
On the top floor. Not very big, but not very small either
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June 14, 2020
Sellers only sell what they need to sell, not what you need...
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