5 Element
295 reviews
June 10
I have already written a review on the store's website. I'll also duplicate it here, but briefly. In the "TVs and accessories" department: Maxim (he seems to know everything) the guy is just super! Artyom too. If it weren't for them, we would have been choosing a TV and so on for another 10 years, even though we visited each of the shops in Mogilev and who just didn't see us there) Now my MC will be watching football with a buzz, and I will watch Men's and Women's. Thank you for the cool and professional work! And in general, the 5 Element network - I love it.
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September 23, 2023
Самый посещаемый магазин электроприборов, посуды и техники. Особенно популярен приобретением продукции в рассрочку без переплат и т.д. Широкий ассортимент товаров, отличные консультанты и оформление рассрочки на месте. У магазина огромная парковка, персонал помогает с погрузкой, также возможна доставка товаров. Акции, приобретение товара со скидкой - все это возможно в магазине "5 элемент".
5
July 20
We visited this store today. The goods were ordered through the online store. The order number was shown. We were asked to wait. The TV, slow cooker and hair dryer were taken out quickly. And something strange started with the refrigerator. We indicated that we need an invoice for the refrigerator. We waited more than 30 minutes for the refrigerator to be taken out, approached several times with the question of how much longer to wait. All the time we heard something indistinct in response, tt 10, then wait 20 minutes. I will note that I am pregnant with a big belly and it was very hard to wait. As a result, it took us more than an hour to wait for the refrigerator🤯
Further, we did not wait for the invoice, we asked each time to wait a little. As a result, the refusal.
They started making payments at the checkout, but they couldn't immediately write off bonuses because one of the employees didn't specify something. Waiting again.
I want to mention it separately for the management. Employees walk back and forth doing absolutely nothing, sometimes merging into a bunch for a "chat."
Customer orientation at the lowest level. Although this store is located close to us, we will not return there anymore.
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1
1
April 26
A great store for buying equipment. Huge with a lot of choice. It is possible to order the delivery of goods both at home and from other cities of goods that are not available. Convenient and large parking. It is possible to arrange installments and loans. Permanent promotions.
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June 23
I would like to express my deep gratitude to Maxim Mikhailovich, the administrator of the trading floor, for his professionalism. The best employee of this store and an example of how to work, only he could help solve our problem.
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September 12
The consultant's service was at the highest level. But the girls who arranged installments for my laptop there tried to sell leasing with an overpayment of 1400 rubles!!!! When I said that I refused to take the goods in this case, they immediately began to say: oh, wait, I'll look at other banks, and lo and behold, they immediately found a more profitable offer with an overpayment of 300 rubles. I have also repeatedly heard from my friends that they immediately try to lease you so that you overpay, do not see each other for this!!!!
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September 22
The staff does not know the product at all, there were two times and always the consultants just poked and poked and when asked what the difference between vacuum cleaners is, she says no, she does not know the power, the working time, but she told how to put brushes on it, all her knowledge.
But at the checkout, the girl tells everything very well in her field, she is pleasant. The store itself is not bad, there are a lot of discounts, products, but the consultants are just terrible.
See original · Русский
November 30, 2023
A good store, mostly honest discounts on promotions, a nice bonus system. More often.I order through the online store. I calmly chose, ordered, came and picked up the goods at the agreed time. If it turns out that you made a mistake with the choice, then you can easily cancel the order and use the help of qualified personnel and not leave without buying
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1
September 8
Polite staff. They told in detail about the selected product, how to use it correctly so that it would please and work longer. We bought a steamer. We were satisfied
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September 18
Of course, 5 out of 5.
I would like to express my gratitude to the delivery service for the fast, high-quality and timely delivery of the goods!
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April 28
In general, I am completely outraged by the work of the 5th element stores!!!!!!
On April 27, 2024, she came to the store at Gagarin 79.
I chose a cleaning vacuum cleaner.
The seller advertised the model and I was completely satisfied with it.
When checking the availability, it turned out that this is one sample and its cost is 1,499 rubles!!!!!!!
He offered to order for tomorrow, assuring me that he would come in the morning, but I had to pay for it in full.
Result. Of course, the vacuum cleaner did not arrive in the morning!!!! And the fifth element has been using my money for twenty-four hours!!!!! Can you explain it to me, please???? The line operator says expect to arrive!!!!!
I consider it a scam.
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2
October 10, 2023
We always choose your store, we are always satisfied with everything, all consultants are in their place.But TODAY I was very disappointed in the service of the seller at the checkout, i.e. Oksana Kulikova.
I have not met so boorish and qualified seller.
Because a grandmother of 70-80 years old was standing in front of me and was buying something and wanted to issue a discount card, she asked the seller how it could be issued, the seller Kulikaeva.O.N. gave her a questionnaire, but when she heard from her grandmother that she did not understand how to fill it out, she simply did not carelessly tear out this questionnaire and began to fill it out herself.
A very big request to understand and somehow change the sellers because in our time it is very wrong
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3
1
August 6, 2023
Персонал очень вежливый и качественно делают сваю работу.Очень много скидок . С доставкой нет проблем быстро доставят товар.Выбор товара очень большой. Саветую пасетить этот магазин.Не пожалеете .
3
1
July 10
I've made an order, I'm waiting. All deadlines have passed, but there is no SMS. I start to find out, but it turns out that the order was canceled and they didn't even consider it necessary to report it.
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June 19
Very friendly and friendly consultants. Special thanks to consultant Nikita for his help in choosing equipment and installing software on the phone.
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November 24, 2023
The client orientation of managers is in no way, the desire to sell defective goods is maximum, the head of the store quotes you extracts from the legislation despite the fact that he does not comply with them and does not even get familiar with customer requests, managers tell fairy tales that they cannot accept written statements from customers.
If you describe it in more detail, then the situation is as follows... We came to buy a refrigerator, paid, ordered delivery. The next day he was brought in by some nervous deliverymen who assume that if you talk boorishly, things will go faster.
Then we let the refrigerator settle after the street, unpacked - marriage. The door is crooked, there is a gap on top, even the elastic band fits loosely and the cold easily leaves the refrigerator.
We contacted the store by phone - they said to throw off the photo via Viber and wait, they say they decide with the management. As a result, after 4 days there is no information. We went to the store - they said they were deciding and had already ordered an examination. In the evening they call and say that we ourselves should order an examination. OK! Ordered.
Then we went to the store with a request to provide a copy or confirmation that our appeal was accepted - nothing was given. We say that let's write a second application in paper - they said that it is not accepted and they do not accept it... At my insistence, they still wrote.
In a reply letter, the manager wrote that their employees are not specialists and cannot evaluate, they need to be given for examination. So why did you think for 4 days then? Were you dragging your feet? The manager also wrote in a letter that we did not provide the refrigerator for examination ...
According to the law, you yourself, in case of a dispute, should order an examination, and not force the client to do it. And yes, when writing the application, I informed the managers that I had already ordered it, but for some reason they did not inform the management. Well, guys, screenshots and correspondence with statements certified by your employees are all available.
An amazing experience. I wonder if we'll get to court?
It's not clear from the photos and videos that you sold me a marriage, right? The main thing is to sell it and not take it back. If an ignorant pensioner would buy such a miracle from you, he would return the figs.
See original · Русский
7
August 28
The store is good, but I don't understand why there are so many consultants there, because no one really works, everyone is sitting on the street with their faces buried in their phones.
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1
May 2, 2023
Много товаров. На любой бюджет . Если чего-то нет в наличии можно заказать через приложение. Единственное но рассрочка не на все товары . Либо халва, черепаха. Путают при выборе, предлагая другой товар. Там есть кредитный отдел можно взять именно то, что вам нужно да с переплатой но это будет ваш выбор а не навязанный. Приятных всем покупок.
1
1
January 13
Please leave correct information about the opening hours of your store. For the umpteenth time, guided by the maps, we arrive and it turns out that the store is closed.
How many times It's a big network, and it treats information about stores on the Internet so poorly. There are no words...
UPD: Thanks for fixing it.
See original · Русский
May 8, 2023
Не любитель писать отзывы, но ...
Покупал в этом магазине выпрямитель для волос своей жене. Выбор был от дешёвых до ооочень дорогих. Так как не разбираюсь, хотел уже купить дорогой и все. Но девушка-консультант порекомендовала очень хороший и очень красивый выпрямитель. Жене очень понравился.
Также в этом магазине покупал зарадку в прикуриватель для Айфона. Парень-консультант все грамотно и четко, по характеристикам подобрал. Я остался доволен!!!!
3
1
July 12
Consultants work clearly, a large selection of equipment
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July 3
A good store, consultations at the level, recently it was necessary to buy something, everything was done quickly and efficiently
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December 21, 2022
Персонал отличный. На зале всегда есть консультант, как в любом магазине этой сети. Выбор товара... Если в магазине нет нужного вам, закажите онлайн. Очень удобно. Я так йогуртнецу заказывала.
3
1
October 29
When purchasing a product, remember that you will then return it to the figs in which case, it is better to go to the 21st century
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1
October 25, 2022
Один из лучших магазинов бытовой техники в городе. Всегда быстрое и качественное обслуживание, грамотные и вежливые консультанты. Есть акции, рассрочки и доставка.
3
September 17
The service is not bad, but it seems to me that this store has the most expensive equipment
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July 13
Everything is at the highest level from service to cleanliness
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October 12, 2021
Магазин с хорошим ассортиментом и широким выбором товаров из одной категории:можно найти как по душе, так и по цене (ибо не всегда совпадают желания и возможности )! Продавцы-консультанты приветливые, в хорошем настроении, чаще сразу располагают к себе (по крайней мере мне такие попадались) , помогут с выбором: подскажут какие акции проходят, предложат доступные альтернативы, подробно расскажут от товаре!
3
December 24, 2022
Купили холодильник в данном магазине.
При оформлении покупки на кассе магазина кассир вела себя грубо.Не объяснив бонусную систему магазина и как она вообще действует и работает.На замечания в адрес кассира сразу изменилось отношение.И все стало совершенно безобидно объясняться.
Также дополнительно была оговорена дана доставки,время и адрес.
Целый день ждали,ни звонка, ни извинения о том,что не справляются с заказами и не привезут холодильник.
Настроение и отношение к данному магазину испорчено.Мало того,что доставки холодильника так и нет.
Моя оценка 0.
4
1
July 21, 2023
Как мне то НЕ НРАВИТСЯ!!!! Качество низкое , цены завышены!!!! Приходишь что нибудь купить, а тебе говоря это говно . Лучше купить по дороже ( и в разы). Сервис Отстой! А консультанты ведут себя как миллионеры !!!
3
1
October 13
The choice is large, the sellers are not annoying and polite
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December 13, 2022
Все классно, персонал отзывчивый, расскажут, покажут, порекомендуют. Из-за большого наплыва клиентов иногда нужно подождать, пока освободится продавец... Персонал без внимания не оставит. 5 звёзд
3
July 27
Great store, great service.
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October 22
The most modern 5th element in Mogilev
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September 13
They tried to cram leasing with a VERY large overpayment!!!!!!
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May 21, 2022
Приветливый персонал... Быстро определились с товаром.... Хорошая развёрнутая консультация.... Спасибо администрации магазина, в частности Богачеву Дмитрию и Ховратовичу Алексею - за быстрое решение моего вопроса
3
May 31, 2023
Хороший магазин.
Огромный выбор товара на любой случай.
Дружный персонал.
Рекомендую посетить.
3
August 21, 2022
Сегодня побывала в магазине, покупала бабушке кнопочный телефон,обслуживание никакое,набрали молодняк,который ничего не хочет делать,очень тяжело посмотреть у себя в компьютере,есть ли на складе данная модель телефона,в любом цвете или нет. Показала на фото телефон,сказали у нас нет,берите сами заказывайте с сайта.Позвонила по номеру 275 (прдсказал один из консультантов,за что 2 звезды),оказалась у них на складе 3 телефона данной модели,но в другом цвете,подождала 10 минут и заказ был готов,через интернет.Неужели нельзя сразу консультантам все поверить,а потом отправлять покупателя подальше.Раньше в данных магазинах такого не было ( ставила 5 звезд),за такую работу им еще и деньги платят.Проведите,пожайлуста,работу с персоналом,что покупаешь на 100 руб или на 3000 руб,отношение одинаковое(хамское).
2
2
April 17
There is a choice, but a small assortment... There is little choice of microwaves, the store itself is big! It's a pity that Ami's furniture moved out 😢
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March 16
Good consultants. Customer orientation is simply on top.
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June 21
The best store chain
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1
April 9, 2022
Что-то с каждым годом всё хуже и хуже. Большинство товаров можно только заказать через интернет, т.е в магазине их может не быть. Планшеты некоторые стоят намного дороже и на сайте указывают премиум товар, когда он им не является. Планшет самсунг стоит везде в пределах 1560-1800 с натяжкой, здесь же та же самая модель стоит на 500 и более рублей дороже и выложить уже за Планшет придётся около 2200-2300 рублей. Спрашивается, вы вообще умом тронулись ставить такую разницу в цене или это нормально?!
July 11
so-so. THEY ARE TRYING TO SELL SOMETHING MORE EXPENSIVE.
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May 23, 2023
Была в шоке, когда весь персонал терпеливо ждал пока мы с сыном покупали, проверяли...После закрытия прошло уже мин.10! БОЛЬШОЕ СПАСИБО ЗА ТЕРПЕНИЕ!
3
August 30, 2022
Брали сыну геймпад через интернет магазин. Консультант Карина помогла выбрать нужную модель,ответила на все возникшие вопросы, решила проблему с доставкой. Курьер Бабинцев за час до доставки позвонил,уточнил время, показал товар,объяснил как подключить. Очень приятно было совершать покупку. Отличные вежливые работники.
3
April 26, 2023
Хороший выбор товара. Цены не сильно завышают, в отличии от 21 века. Навязывают различные доп. гарантии и обслуживание
как минус.
3
1
June 3, 2023
Хороший магазин техники, что ещё сказать) Ещё бы цены умеренные вообще был бы космос))
December 23, 2021
Очень хороший магазин с прекрасным персоналом, купила в магазине телевизор, получила хорошую консультацию и очень прекрасную доставку по месту проживания, всем огромное спасибо.
рассказали
1
December 11, 2023
I bought a lot of equipment and everything else is given an interest-free installment plan
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1
November 23, 2021
всегда чисто и аккуратно, вежливый и очень внимательный персонал,приемлемые цены,много акций, качество товара из этого магазина ещё ни когда не подводило!
3