5 Element
297 reviews
July 20
We visited this store today. The goods were ordered through the online store. The order number was shown. We were asked to wait. The TV, slow cooker and hair dryer were taken out quickly. And something strange started with the refrigerator. We indicated that we need an invoice for the refrigerator. We waited more than 30 minutes for the refrigerator to be taken out, approached several times with the question of how much longer to wait. All the time we heard something indistinct in response, tt 10, then wait 20 minutes. I will note that I am pregnant with a big belly and it was very hard to wait. As a result, it took us more than an hour to wait for the refrigerator🤯
Further, we did not wait for the invoice, we asked each time to wait a little. As a result, the refusal.
They started making payments at the checkout, but they couldn't immediately write off bonuses because one of the employees didn't specify something. Waiting again.
I want to mention it separately for the management. Employees walk back and forth doing absolutely nothing, sometimes merging into a bunch for a "chat."
Customer orientation at the lowest level. Although this store is located close to us, we will not return there anymore.
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1
September 12
The consultant's service was at the highest level. But the girls who arranged installments for my laptop there tried to sell leasing with an overpayment of 1400 rubles!!!! When I said that I refused to take the goods in this case, they immediately began to say: oh, wait, I'll look at other banks, and lo and behold, they immediately found a more profitable offer with an overpayment of 300 rubles. I have also repeatedly heard from my friends that they immediately try to lease you so that you overpay, do not see each other for this!!!!
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1
September 22
The staff does not know the product at all, there were two times and always the consultants just poked and poked and when asked what the difference between vacuum cleaners is, she says no, she does not know the power, the working time, but she told how to put brushes on it, all her knowledge.
But at the checkout, the girl tells everything very well in her field, she is pleasant. The store itself is not bad, there are a lot of discounts, products, but the consultants are just terrible.
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September 23, 2023
The most visited store of electrical appliances, tableware and appliances. It is especially popular for purchasing products in installments without overpayments, etc. A wide range of products, excellent consultants and on-site payment by installments. The store has a huge parking lot, the staff helps with loading, and delivery of goods is also possible. Promotions, purchase of discounted goods - all this is possible in the 5 element store.
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5
April 26
A great store for buying equipment. Huge with a lot of choice. It is possible to order the delivery of goods both at home and from other cities of goods that are not available. Convenient and large parking. It is possible to arrange installments and loans. Permanent promotions.
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November 30, 2023
A good store, mostly honest discounts on promotions, a nice bonus system. More often.I order through the online store. I calmly chose, ordered, came and picked up the goods at the agreed time. If it turns out that you made a mistake with the choice, then you can easily cancel the order and use the help of qualified personnel and not leave without buying
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1
September 8
Polite staff. They told in detail about the selected product, how to use it correctly so that it would please and work longer. We bought a steamer. We were satisfied
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June 10
I have already written a review on the store's website. I'll also duplicate it here, but briefly. In the "TVs and accessories" department: Maxim (he seems to know everything) the guy is just super! Artyom too. If it weren't for them, we would have been choosing a TV and so on for another 10 years, even though we visited each of the shops in Mogilev and who just didn't see us there) Now my MC will be watching football with a buzz, and I will watch Men's and Women's. Thank you for the cool and professional work! And in general, the 5 Element network - I love it.
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September 18
Of course, 5 out of 5.
I would like to express my gratitude to the delivery service for the fast, high-quality and timely delivery of the goods!
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1
June 23
I would like to express my deep gratitude to Maxim Mikhailovich, the administrator of the trading floor, for his professionalism. The best employee of this store and an example of how to work, only he could help solve our problem.
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1
April 28
In general, I am completely outraged by the work of the 5th element stores!!!!!!
On April 27, 2024, she came to the store at Gagarin 79.
I chose a cleaning vacuum cleaner.
The seller advertised the model and I was completely satisfied with it.
When checking the availability, it turned out that this is one sample and its cost is 1,499 rubles!!!!!!!
He offered to order for tomorrow, assuring me that he would come in the morning, but I had to pay for it in full.
Result. Of course, the vacuum cleaner did not arrive in the morning!!!! And the fifth element has been using my money for twenty-four hours!!!!! Can you explain it to me, please???? The line operator says expect to arrive!!!!!
I consider it a scam.
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2
October 10, 2023
We always choose your store, we are always satisfied with everything, all consultants are in their place.But TODAY I was very disappointed in the service of the seller at the checkout, i.e. Oksana Kulikova.
I have not met so boorish and qualified seller.
Because a grandmother of 70-80 years old was standing in front of me and was buying something and wanted to issue a discount card, she asked the seller how it could be issued, the seller Kulikaeva.O.N. gave her a questionnaire, but when she heard from her grandmother that she did not understand how to fill it out, she simply did not carelessly tear out this questionnaire and began to fill it out herself.
A very big request to understand and somehow change the sellers because in our time it is very wrong
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3
1
July 10
I've made an order, I'm waiting. All deadlines have passed, but there is no SMS. I start to find out, but it turns out that the order was canceled and they didn't even consider it necessary to report it.
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December 9
The imposition of an additional guarantee in any of the 5 Element stores is very strong - but in fact it is still nonsense.
We bought a vacuum cleaner, the factory warranty is 1 year. This Additional warranty was imposed on us with an extension of + 2 years.
They said that you can do whatever you want with a vacuum cleaner, even throw it off the roof of a house. There will be no problems, everything will be replaced or the money will be refunded.
In fact: 1.5 years have passed. The vacuum cleaner began to make a lot of noise and the traction was lost. I brought it to the store, they told me that this is not a warranty case. They took it for diagnosis - they revealed that it was not used for its intended purpose (construction dust). And they refused to replace it.
As it turned out, according to this additional guarantee, it cannot be replaced.
Bottom line: the warranty is valid for only 1 year for factory defects.
And the additional warranty is valid for 1 year after purchase. And the rest of the time goes to factory defects.
Don't spend extra money for this nonsense
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1
August 6, 2023
The staff is very polite and do the pile work efficiently.There are a lot of discounts . There are no problems with delivery, the goods will be delivered quickly.The product selection is very large. I'm going to take care of this store.You won 't regret it .
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3
1
August 28
The store is good, but I don't understand why there are so many consultants there, because no one really works, everyone is sitting on the street with their faces buried in their phones.
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1
November 24, 2023
The client orientation of managers is in no way, the desire to sell defective goods is maximum, the head of the store quotes you extracts from the legislation despite the fact that he does not comply with them and does not even get familiar with customer requests, managers tell fairy tales that they cannot accept written statements from customers.
If you describe it in more detail, then the situation is as follows... We came to buy a refrigerator, paid, ordered delivery. The next day he was brought in by some nervous deliverymen who assume that if you talk boorishly, things will go faster.
Then we let the refrigerator settle after the street, unpacked - marriage. The door is crooked, there is a gap on top, even the elastic band fits loosely and the cold easily leaves the refrigerator.
We contacted the store by phone - they said to throw off the photo via Viber and wait, they say they decide with the management. As a result, after 4 days there is no information. We went to the store - they said they were deciding and had already ordered an examination. In the evening they call and say that we ourselves should order an examination. OK! Ordered.
Then we went to the store with a request to provide a copy or confirmation that our appeal was accepted - nothing was given. We say that let's write a second application in paper - they said that it is not accepted and they do not accept it... At my insistence, they still wrote.
In a reply letter, the manager wrote that their employees are not specialists and cannot evaluate, they need to be given for examination. So why did you think for 4 days then? Were you dragging your feet? The manager also wrote in a letter that we did not provide the refrigerator for examination ...
According to the law, you yourself, in case of a dispute, should order an examination, and not force the client to do it. And yes, when writing the application, I informed the managers that I had already ordered it, but for some reason they did not inform the management. Well, guys, screenshots and correspondence with statements certified by your employees are all available.
An amazing experience. I wonder if we'll get to court?
It's not clear from the photos and videos that you sold me a marriage, right? The main thing is to sell it and not take it back. If an ignorant pensioner would buy such a miracle from you, he would return the figs.
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7
May 2, 2023
A lot of goods. For any budget . If something is not available, you can order it through the app. The only thing is that installments are not for all products . Either halva or turtle. They confuse the choice by offering a different product. There is a credit department there, you can take exactly what you need, yes, with an overpayment, but it will be your choice and not an imposed one. Have a nice shopping for everyone.
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1
1
May 8, 2023
I'm not a fan of writing reviews, but...
I bought a hair straightener for my wife in this store. The choice was from cheap to sooo expensive. Since I don't understand, I already wanted to buy an expensive one and that's it. But the consultant girl recommended a very good and very beautiful straightener. My wife liked it very much.
Also in this store I bought a notebook in an iPhone cigarette lighter. The consultant guy picked everything up correctly and clearly, according to the characteristics. I was satisfied!!!!
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3
1
January 13
Please leave correct information about the opening hours of your store. For the umpteenth time, guided by the maps, we arrive and it turns out that the store is closed.
How many times It's a big network, and it treats information about stores on the Internet so poorly. There are no words...
UPD: Thanks for fixing it.
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July 12
Consultants work clearly, a large selection of equipment
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July 3
A good store, consultations at the level, recently it was necessary to buy something, everything was done quickly and efficiently
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October 29
When purchasing a product, remember that you will then return it to the figs in which case, it is better to go to the 21st century
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1
June 19
Very friendly and friendly consultants. Special thanks to consultant Nikita for his help in choosing equipment and installing software on the phone.
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December 21, 2022
The staff is excellent. There is always a consultant on the floor, as in any store of this chain. Product selection... If the store does not have what you need, order online. Very convenient. I ordered yogurt like that.
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3
1
September 17
The service is not bad, but it seems to me that this store has the most expensive equipment
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July 13
Everything is at the highest level from service to cleanliness
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October 25, 2022
One of the best home appliance stores in the city. Always fast and high-quality service, competent and courteous consultants. There are promotions, installments and delivery.
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3
October 12, 2021
A store with a good assortment and a wide selection of products from the same category:you can find it both for your liking and for the price (because desires and opportunities do not always coincide)! Sales consultants are friendly, in a good mood, more often immediately endearing (at least I have come across such), they will help with the choice: they will tell you what promotions are taking place, offer affordable alternatives, tell you in detail about the product!
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3
October 13
The choice is large, the sellers are not annoying and polite
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July 27
Great store, great service.
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October 22
The most modern 5th element in Mogilev
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December 14
A large selection of different equipment
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September 13
They tried to cram leasing with a VERY large overpayment!!!!!!
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December 24, 2022
We bought a refrigerator in this store.
When making a purchase at the store's checkout counter, the cashier behaved rudely.Without explaining the bonus system of the store and how it works and works in general.The attitude towards the cashier immediately changed.And everything began to be explained quite innocuously.
The delivery date, time and address were also additionally agreed upon.
We waited all day, neither a call, nor an apology that they could not cope with orders and would not bring a refrigerator.
The mood and attitude towards this store is spoiled.Not only that, there is no refrigerator delivery.
My score is 0.
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4
1
July 21, 2023
I don'T LIKE it!!!! The quality is low, the prices are too high!!!! You come to buy something, and saying it to you is shit. It is better to buy at a higher price (and at times). The Service Sucks! And consultants behave like millionaires!!!
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3
1
December 13, 2022
Everything is cool, the staff is responsive, they will tell you, show you, recommend you. Due to the large influx of customers, sometimes you need to wait until the seller is available... The staff will not leave you unattended. 5 stars
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3
May 21, 2022
Friendly staff... We quickly decided on the product.... A good detailed consultation.... Thanks to the store administration, in particular Dmitry Bogachev and Alexey Khovratovich, for the quick solution of my question
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3
May 31, 2023
A good store.
A huge selection of products for any occasion.
Friendly staff.
I recommend a visit.
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3
August 21, 2022
Today I visited the store, bought a push-button phone for my grandmother, there is no service, we recruited young people who do not want to do anything, it is very difficult to look at their computer whether this phone model is in stock, in any color or not. I showed the phone in the photo, they said we don't have it, take it yourself and order from the site.I called 275 (one of the consultants told me, for which 2 stars), they had 3 phones of this model in stock, but in a different color, waited 10 minutes and the order was ready, via the Internet.Is it really impossible to immediately believe everything to the consultants, and then send the buyer away?Previously, this was not the case in these stores (I put 5 stars), they are also paid money for such work.Please work with the staff, what do you buy for 100 rubles or 3000 rubles, the attitude is the same (boorish).
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July 11
so-so. THEY ARE TRYING TO SELL SOMETHING MORE EXPENSIVE.
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April 17
There is a choice, but a small assortment... There is little choice of microwaves, the store itself is big! It's a pity that Ami's furniture moved out 😢
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March 16
Good consultants. Customer orientation is simply on top.
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April 9, 2022
Something is getting worse and worse every year. Most products can only be ordered online, i.e. they may not be in the store. Some tablets are much more expensive and the site indicates a premium product when it is not. The Samsung tablet costs anywhere between 1560-1800 with a stretch, here the same model costs 500 or more rubles more expensive and you will have to pay about 2200-2300 rubles for the Tablet. The question is, are you crazy at all to put such a difference in price, or is it normal?!
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August 30, 2022
We took a gamepad for our son through an online store. Consultant Karina helped to choose the right model, answered all the questions that arose, and solved the problem with delivery. Courier Babintsev called an hour before delivery, specified the time, showed the product, explained how to connect. It was very pleasant to make a purchase. Excellent polite staff.
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3
May 23, 2023
I was shocked when all the staff waited patiently while my son and I bought and checked...It's been 10 minutes since closing! THANK YOU SO MUCH FOR YOUR PATIENCE!
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3
April 26, 2023
A good selection of goods. Prices are not too high, unlike in the 21st century. They impose various add-ons. guarantees and maintenance
as a minus.
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3
1
December 23, 2021
A very good store with excellent staff, I bought a TV in the store, received good advice and very excellent delivery at the place of residence, thank you all very much.
They told me
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June 3, 2023
A good hardware store, what else can I say) Even if the prices were moderate, there would be space in general))
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December 11, 2023
I bought a lot of equipment and everything else is given an interest-free installment plan
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