It is a very intrusive service, sales consultants try with all their might to sell additional, more often unnecessary things besides the main product - for example, when buying a TV, an annual subscription to the Voka service, as well as the Protection + program, which is not about anything at all.
I don't recommend it, and I won't walk anymore, I told everyone I know about the maintenance service near the baseboard.
Usually, in such stores, the consultant approaches himself, and is interested in what he can tell you!!??))) but not in this. They stood and chose for 10 minutes, and people who could tell stood aside as a group of people, and discussed something very important to them. At the checkout, the cashier said something that we needed to take something else with us, along with the purchase, but we didn't do it, she indignantly "didn't the consultant give it to you?" "NO DAMN, WE DIDN'T MANAGE TO ATTRACT HIS ATTENTION TO OURSELVES, SO THAT'S HOW IT IS.!!! I went by myself. Therefore, I would recommend talking to the staff and explaining why they are there at all. The impressions are not very good, if something is needed, now we go somewhere far away from this place, and we recommend it to all our friends. Zero stars.
Pleasant staff, all employees are professionals, I have never received high-quality advice, and I am also satisfied with my purchases, there is always a large selection and availability of goods
I was once again convinced of the lack of responsibility for fulfilling obligations in this store. I made a birthday gift order online with delivery and pickup from the store. On the day that was specified for the issue of the order, I waited a whole day. At around 18:00, I went to the store and found out that my order would definitely not be delivered on time. I had to go to the party with another gift. The order arrived only two days later.
I do not recommend trusting the delivery dates indicated on the website of this store.
Super staff, high-quality consultations. But it is incredibly uncomfortable to be in this store in the summer, I hoped that at least after the renovation the air conditioning of the room would be improved. The best store in winter.
The store is not bad, the consultants are responsive and helped with the choice of equipment. The disadvantage is that the air conditioners do not work, the room is very stuffy, which causes discomfort.
We bought goods repeatedly.
Of the advantages:
Good advice.
Installments, different options.
Delivery, paid and brought straight to the apartment
Newance is like paying for the connection in my case.
For connecting the washing machine, the type of installation "Standard "
is:
Installation .
Screw the drain hose to the finished drain point
And the water supply hose to the fact that it has already been carried out.
That's it. And for this 70 rubles.
The bonus is a one-year warranty on the connection.
If the hose is not enough in length. Then this is a Premium program, 120 rubles.
But the Premium indicates that the completion of the water supply system if there are no supplies.
That's the downside. When you order the installation of a car, you pay money. But it turns out that it is necessary to figure out that the hose is not enough.
Something is not thought out.
This is neither Premium nor Standard. Go to the owners of the washing machine and buy more hoses, because initially no one warned that the length would not be enough.
There is a choice of equipment, but most consultants are not interested in clients. On Saturday, with a lot of traffic at the Gabrovskaya store, the guys just stand in groups, we wandered for 5 minutes near the ovens, inductions and hoods, and none of the consultants came up.
A great store. I bought household appliances for the kitchen. The managers helped to make the right choice. We consulted competently and in an accessible manner. Thank you very much. I recommend visiting this store.
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Show business's response
Ruslan
Level 26 Local Expert
February 3
I came to get a phone cable to transfer data from the old one to the new one. The guys were met at the entrance, listened to and advised to contact their IT specialists. Transferring data from one manufacturer to another, there was a problem, a specialist dealt with it for more than 2 hours, and all information was transferred for about 2.5 hours. I was very pleased and grateful to the IT specialist guy, he did everything clearly. He was polite, sociable, and explained everything. And he managed to solve the problems of other customers. We also gave you an annual gift, an antivirus for your phone. I advise you to contact IT specialists at this store, all the guys know their job.
They wanted to buy a food processor, the consultant started saying that they were weak, they had to buy everything separately, in general, he says some kind of game, in general, they didn't want to buy
The consultant himself gave the goods for maintenance and repair, and politely answered everything here without problems. But the swing begins with the acceptance of the goods, there is no longer any service, there is only repair and then not the whole house there is a guarantee when buying an additional warranty, everything will be replaced everything is fine when building the swing seals do not change the filter, do not change the abacus, too, do not change it was most likely the last purchase in this network and I do not recommend that you were given a tefal vacuum cleaner promised there was a substitution, but there is no replacement fund
Terrible return on warranty. When you return the product, there is a thought that this is not a guarantee, but a brain-bashing. For the first time, they did not issue a guarantee, because there are no 18+ years (it is strange when the age limit did not allow you to get a refund for the product). The next time, with visible violations, they were sent to the service center, although they asked for a refund.Do not order here, it is easier to order in other networks, where at least the money will be adequately refunded
Great! Service, mutual understanding with the staff at the highest level! Honestly offer an expensive product and explain why. We bought a frying pan more expensive than planned, but we do not regret it. Thanks!
The consultant is very attentive and pleasant. Many thanks to him for his help. I answered all the questions, helped with data transfer and installation and verification of the necessary applications. No matter how long it took. A low bow.
Bought today in the 5th element aerogrill👍
A very cool, voluminous, powerful car, my husband is delighted with the gift, kitfort was bought according to good recommendations
A fairly large range of products. Specifically, in this store, there is a high probability that you will find the necessary electronics or household appliances. Nearby there is a grocery, construction and furniture hyperion. If you need everything at once, you can go to this area.
They deceive the buyer, sell the goods from the window wiping that the last one, and they have everything in stock themselves. Yesterday I bought the last TV, so the seller said, take this brand will not be in the near future, and today I came to the store it costs the same. Dishonest sellers to put it mildly.
I really liked the service. Polite, attentive staff! A large range of products! I liked the prices. I came for one purchase, but I bought two at once. She left very, very happy. Thanks a lot to the staff!
I bought a TV, I liked the work of the employees: consultants, cashiers. They talked about the product quickly and easily and showed its capabilities. The service at the ticket offices is fast enough. I didn't like that I bought enough bulky goods, I had to carry them around the store myself
I would like to leave a positive review about the 5element store in Mogilev Gabrovskaya:staff qualification, consultation, banking support, everything is at the highest level. When buying, the product was booked online, picked up in the store, thanks to the staff, incredibly, but it took no more than 10 minutes. Each employee knows their job, well done-they learned how to work, I recommend it!
I really wanted to buy a steam system ..., we came before closing, talked with a consultant ..., a very good sales consultant told us everything, explained everything to us, all our expectations were confirmed...We decided to come and buy this product the next day....In the morning, I went in, booked the product, talked to the consultant again ...., he told me everything, put it on the shelves ..., I definitely decided to take it! I came with my wife after lunch to pay for the goods, and then something out of the ordinary began .....!!!!! We were offered to buy insurance for this product (Brown steam system) I did not understand why and began to refuse ......, and here the real anti-advertising of this product began ........ you understand that you are given a warranty only for assembly, it does not provide any more breakdowns and malfunctions....and there is still a lot of bad things .......if we do not buy a 4-year warranty ......, there was a huge disappointment and an extremely disgusting attitude towards these consultants....As a result, we bought an iron for a much lower price...And definitely not a foot in this store anymore....!
The store is not bad, the prices are a little high, but the staff is intrusive, it's understandable they are taught that way, but there is one thing, but it just scares them away.
A store with a wide range of equipment and reasonable prices.
At the moment (2022), I can say that we buy household appliances at reasonable prices in this store. If you follow the promotions, you can buy goods at very good prices.
I really like the whole chain and this store in particular. I go there often, fortunately I live across the street. Over the years, I have had a refrigerator and a vacuum cleaner, a washing machine and a TV in my house. And these are only big purchases. I won't mention the rest. I want to say a special thank you to the sales consultants. They will always provide qualified assistance when choosing. I think I will contact this store more than once.
I came yesterday to order a tablet, a memory card and an external storage device. A guy came up, started looking for a product, he found only a tablet out of everything - they ordered it. The rest of the type is not on the site. A few minutes pass and an SMS with the order number arrives and allegedly there will be a call within an hour. There was a call, but not a call, but a ringing followed by an SMS, allegedly they could not get through. I decided to go to the site again and see if there really is no product, it turned out that everything is there. I returned to the store, the seller came up, showed that the product was on the site. In less than 10 minutes, everything was found and a new order was made. According to the seller, the first time I was served by an IT technician. Actually, the question is, what is an IT technician doing in the hall (if he is not a seller) and what kind of IT technician is this who cannot find the product on the site?
In the evening, the girl calls again about the first order. I told her that it was not comme il faut to throw calls, to which I was given an answer, allegedly I was busy, but the trick is that no one was talking on the phone and there is confirmation of this - the person with whom I went and the printout of the calls. The second time I got a call from an answering machine with the text "if you want to buy something, press such and such a number" - naturally I dropped the call. What kind of managers do you have who are unable to admit their guilt and come up with excuses for what was busy and so on?
Sniffing, not consulting!
Consultants for show, they do not understand their product ranges, or superficially subtracted something from the price tag, they are not able to answer basic questions, a really good consultant on refrigerators who will help you choose a decent product, and will not push what is more expensive, as in the gas department.The plates where the consultant's argument is
- it's more expensive, so it's high-quality.
The best way to find out something about a product is to read reviews on it and look at the review on the Internet. In general, there are decent discounts, but this is a matter of chance.
Delivery. The delivery of the 5th element is disgusting. A refrigerator was bought, as a result, they somehow raised it to the 4th floor, knocking down all the corners of the box against the walls on the stairs, they stuffed the corridor of the apartment, the wife was at home, she heard a refusal when asked to move it a meter further into the kitchen, they say they deliver to the first room, if you want a meter, pay.
I find this approach disgusting, the blocked entrance to the kitchen remained until my arrival. To deliverers for communication and customer orientation 1 point
It's a terrible mess. Incompetent and unprofessional employees. In two days, they instilled a desire to bypass this network. On the first day, they chose a refrigerator. They called a consultant (apparently, he could not come up himself because of a conversation with a colleague). He immediately started "sniffing" the refrigerator, without even knowing what we need, what budget, etc. (apparently, identifying the customer's needs is not practiced there). After learning that you need to go to the country twice as cheap... Stupidly left)) Literally took and left "see Atlanta" - threw it goodbye. Okay, we chose a refrigerator on the Internet ourselves, the next day we came to buy it and it started:their database is hanging, they restart the computer, they can't issue anything. I asked to place an order from my phone (without even apologizing). Then I sent it to the credit department, who sent it to the information center (or whatever it is), and they sent it... To the credit department. Some kind of Sovkovsky factory, not a store. They send them to each other, they don't know anything... We just left, almost ran away from there.
Let's go to another store, not the 5th element, of course. Calmly, quickly, without unnecessary nerves, we issued a loan and are already waiting for delivery.
I bought a freezer to order, the consultants are kind and responsive. I liked everything very much. I want to express my gratitude to the guys who delivered the freezer home. They helped to bring it to the right room, carefully installed it. Thank you.
The staff is good, the goods are few. But there is an online store and you can order everything there, and only then pick it up from the store and order home delivery
Until today, I considered this network to be a solid organization, and I was completely disappointed.I bought a kitchen hood, built-in, but the furniture maker opened it, said it would not work, another attachment was needed, I brought it back with a calm soul, and it started: according to such an article and such a decree, the product is not subject to return, only for a warranty case, and the fact that it was not even taken out of the package and 3 days have passed since the purchase I don't care.The feeling of the bazaar of the 90s, everything is for people!!!
A large selection of products is more represented on the site, there is a choice in discounted products, convenient location, discounts and promotions are frequent.