5 Element
97 reviews
January 12
The store's assortment is certainly good, but its consultants need to be sent to multi-hour customer service courses. I stood by the MFP for 10 minutes, which I needed, but no one came up to me. The consultants were huddled a couple of meters away, cheerfully discussing pressing life problems, they didn't care about the visitors...For comparison, I want to admire the consultants of the "5th element" in the Green City shopping center - an ideally professional approach to work, they will always send you a consultant who is deeply versed in the product you are interested in.
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3
October 11, 2024
Here you can look for something from household appliances or electronics. And even buy it if you need it "now" - the choice and prices are acceptable. And if you have a loyalty card, get a discount of up to 25% on your next purchase (accumulated points do not burn out for as long as 6 months).
The staff is young, diligent and attentive.
There are many points of the network in Minsk and across Belarus.
It is worth looking here periodically. 🤔
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1
January 25
I ordered a Gefest cooking surface from the online store after an unsuccessful experience with the Gefest online store and 21st Century delivery. Everything was great here. The goods were delivered in the best possible condition on time. Thank you so much for your work.
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March 12
I will never go to this store again! There is nothing worse in the country!
The store sells low-quality goods that can't even launch, but whose problems are there??? Of course, the one who bought it!!!
Bought an LG washing machine, needed it urgently. The machine made an error when turned on, and the service center told you to contact the store for a refund or exchange. The store switches from one "specialist" to another on the second day. They're just sitting in their pants and they can't decide anything. And I'm afraid to imagine waiting for my money for as long as I have to! First, wait for the master for a week, then their conclusion for two weeks, then a refund for a week. And all this time, washing is your headache, which you paid for yourself.
If you sell a low-quality product, please be responsible for it as soon as possible! Why do the masters arrive so late? But because there are a lot of low-quality goods that can not cope. If it's your fault, then please decide for yourself! On the day of the breakdown, you need to come and provide a solution to the person! He came to you, brought his money, which did not fall from the sky, he wanted to simplify his life, but it turned out- he got a big headache!!! There is no customer orientation in business, only in the words "blah-blah" and when they sniff the product.
People, walk past!!!!!
I bought it on Borovaya Street, but it's the same everywhere!
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1
April 27
The staff is kind, don't be afraid to ask something, they will help you. There are quite a lot of products. I bought the product perfectly. In short, the class.
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December 27, 2024
The spouse came for a certain model (nova 12s) the price is acceptable even in comparison with online sites (a little more expensive, but bribed by the gift and the availability of the model in the store, no need to wait for delivery)
The seller immediately approached, but unfortunately his advantages end there.
He began to impose another model ( saying it was better in terms of parameters on Huawei, there are no Google services, everything needs to be installed, not everything will work, etc.)
We decided to think about the choice, and when we got home, we compared the models offered to these employees.
As a result, the models that he imposed are worse in terms of parameters, Google installs on Hyaway without any questions, even there is a video on YouTube.
There is no desire to return to this store after such a consultation ( ordered for the 21st century )
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1
January 10, 2024
A big plus is that a certain product that you want to look at before buying can be moved to any nearby store that is convenient for you, and it will also be unpacked. And that's it.
I did so, they offered to move the goods to make sure of some details. But it was issued as an order, but okay, half the trouble. I was satisfied with everything and decided to buy it in installments. As it turned out, this moved product is already a product from a store where you have to pay 19 rubles for delivery. And installments are given under a loan agreement. When I got home, I found in the online store that the delivery is free for online orders. And no one in the store even said that, for obvious reasons, to snatch at least some pennies. But because of these pennies, you completely discouraged the desire to purchase equipment in your stores in the future.
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1
5
October 10, 2024
Sellers are not as friendly as possible, they try to impose additional products that are not needed (5 times I said that it is not necessary). I face such a problem not only in this store, but in stores throughout the network. If you already offer, then you do it beautifully, and not "you don't understand anything, you won't do that." You can buy small things, large household appliances, laptops, etc. - I do not advise, they will impose a lot of additional sales for not a little money, also in installments with overpayment)
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August 15, 2024
We bought a washing machine here only because of the price and the installment plan. Consultants - it would be better if they did not exist, it is much more productive to figure out what you need and just buy yourself, since apart from sniffing what is more profitable for them to sell, they do nothing at all from the word. I think that with the next purchase, I will fundamentally pay extra elsewhere in order to get a normal consultation and enjoy the purchase, and not that's all…
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1
January 3
The service has completely deteriorated. I ordered gifts for the new year, they were supposed to be delivered before 31.12, in fact today is 3.01 and there is no product! I got burned a second time... Never set foot in the fifth element again...
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August 10, 2024
The main thing here is to find the right consultant, because many people do not know anything. Today they told me that they can provide a service for connecting a gas stove (((
It is disappointing that it is men who are technically illiterate.
Another problem is deafness, they do not hear the customer's desire and, apparently, they are not taught click-orientation and sales at all
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December 7, 2024
Thanks guys, very good attitude. And a quick consultation
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1
July 15, 2024
Yesterday we bought a microwave oven in element 5 in hippo on Goretsky. I liked everything very much. Anastasia, the consultant, was polite, explained and showed everything, and immediately came over. Thanks
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July 3, 2024
It is impossible to communicate with consultants, this is some kind of horror. They aggressively sell Haier, we came to choose an LG refrigerator, we wanted LG, there are several models in the store, but instead of telling me about LG, they prove to me that haier is much better. It seems that the seller's goal is not to sell, but to sell ONLY haier. They communicate aggressively , with hitting, arguing.
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3
September 25, 2024
In general, it's not bad, but the extended warranty program is a hat, in words it's beautiful, in fact it turns out that it does not apply to this node, to this defect too, but in general, collect everything in a pile and bring it to the service center for diagnosis, although it's not clear why an empty nozzle is needed to properly diagnose the engine? And yes, do not understand which service center engineer will issue an UNMOTIVATED conclusion that this is not a warranty case, how, why and based on what - it's up to you to guess. Do not take an extended warranty, it is better to leave money to file a claim for the protection of your consumer rights. P.S. in Russia, these issues are solved with much more attention to the interests of the buyer
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1
March 27, 2024
It is always stuffy, there are few stocks. The staff is friendly and always ready to help. there is a parking lot. there is a bus stop nearby
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1
April 30
A good store and prices like everywhere else (good)
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February 10, 2024
1 consultant for several types of equipment is strong , in order to listen to information about the product of interest , you need to defend the queue . Or maybe I'm small and plain
I was standing right next to the computer , but they didn 't pay attention to me
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1
September 28, 2024
The goods are good, but the consultants always spoil the mood. Either they stick too much, or no one is there when you need to clarify something.
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1
March 6
It often takes a long time to get a consultation.
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May 20, 2024
A very convenient store, not a single consultant came up in 10-20 minutes, they are talking to each other. Thanks for the service
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August 27, 2024
The store is galimy how many times it has already been there, then the film should be glued for 50 rubles and then the bubbles do not appear, they do not want to re-glue, I remember taking the phone and there was an action that the bracelet was a gift, they said we did not have bracelets on the store, they say it was not fate I had to call at 5 to find out and constantly sell what they need to sell, not what Do you want to charge for a certain budget
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April 15, 2024
There are few promotions and discounts, just a convenient location and parking.
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1
October 7, 2023
Employees offer everyone films for a phone / tablet / watch when buying devices, and the quality of gluing suffers, my wife was glued twice, my watch came off at the edges, although it is not cheap.
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1
March 20
not a large selection of products
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May 8, 2022
I thought not to write a review, but everything is torn right inside)) I purchased Apple wireless headphones, everything is OK when placing and receiving an order. There are no questions. Then I come home, I look among the documents there is no warranty card.
The next day, I write to the operator on the website in an online chat that I was not given a guarantee when buying the product. The operator informs: in our network, the main thing is a receipt, but if you need a coupon, then you can get it from the store)) The question is why this was not done immediately. Well, OK, I think I'll write it out, because I know from my experience that checks burn out and having an Apple phone and watch, wherever I buy them, they give a guarantee. Moreover (for a moment!) - this is not a Polaris electric kettle and even let it)
I come to the store, at the checkout I inform you about the product purchased yesterday and say that I would like to receive a warranty document for it. The cashier at the checkout answers me, go to the seller of computer equipment. I'm spinning in my head where to look for him)) Yesterday, I picked up the headphones at the pick-up point for pre-order and did not see the seller of computer equipment in person. I persistently tell the cashier, let the seller come himself. OK, they brought it)) During this time, a "herd" of employees gathered around me, I apologize for my Russian, but there is no other way to call it. Yes, before that they were all standing in the checkout area, examining me from head to toe, as if I had come to their house to ask for a piece of bread))) I am interested in the seller of computer equipment, why not immediately issue a warranty when buying the product, to which I received silence in response.
The collective standing next to him continued to squint further. In general, I'll get over it. In conclusion, I want to write: let each of the employees put themselves in my place, what would they do? Well, no one canceled the etiquette of customer service. Below I attach a screenshot from the Official website "5 element", which interprets that: "When buying equipment, pay attention to the fact that the seller will make a mark in the warranty card." Unfortunately, I didn't pay attention, but neither did the store)
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6
February 16, 2022
Excellent staff, the guys are always friendly, I want to mention Maxim's consultant, an excellent specialist in coffee machines, contact him.
There are no special queues at the checkout, specialists are always on site.The service is fast 👍
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7
1
January 14, 2022
A large selection of goods. Good and responsive consultants who, frankly, need to be caught in the hall. It's like we're hunting them))))). But if you find them, they will clearly explain everything and help you decide on a choice. And they will offer you an additional guarantee unobtrusively . In our case, it was not necessary at all. Although the previous purchase (phone)I used this protection+ and it came in handy.
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3
December 29, 2024
How does a store differ from the same store? Nothing! Everything is what it is .
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1
April 29, 2022
An excellent store with qualified specialists. I bought a microwave oven, a refrigerator, and a laptop here. I don't even remember everything I bought from them anymore. Excellent service, always on top.
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4
February 15, 2023
I bought a vegetable dryer. While I went to pay for the purchase, the seller packed the goods with another instruction (from another model). Is this called a negative attitude???
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6
March 4
A large selection
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February 18, 2022
A wonderful store where your problem will be solved, consultants work perfectly, convenient location and always a pleasant atmosphere.
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6
May 4
It's a good store, and there's a lot of choice
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May 31, 2024
A good store, almost everything is there
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December 28, 2023
Everything is correct and neat. I recommend.
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January 19, 2024
I did not find Horizon TVs, managers are trying to sell more expensive goods.
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November 21, 2023
The first time I was dissuaded by sellers from the product I wanted to purchase....
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1
August 26, 2023
Cheap/angry/assortment/location-accessible
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1
August 8, 2022
A great store, with responsive and qualified staff, I recommend it!
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1
April 24, 2023
Poor service, employees don't work well, consultants can't cope, so only in this store
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3
June 15, 2021
I bought a bottle of jbl 310 (Goretsky 2) today. A good, competent consultant (seller). I explained everything clearly and in detail about this column, showed how it works, how to manage it. Write out bonuses to him!!!
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March 6, 2023
Very well, a lot of goods were repaired with small ones
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2
August 27, 2021
It is not the largest of the elements, but the consultants know their range, they will tell you. And not a lot of people, I walked around calmly, I chose
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September 1, 2021
I bought frying pans on August 31, they did not offer either a bag or a box, the box is not included)))))) For a moment, the pan is heavy! The store employee did not want to take an additional phone contact, arguing that only one phone number is taken, it is absurd))))))), she did not want to consult on the bonus card at the checkout))))
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April 20, 2021
Politeness is present at all , freely and conveniently , especially the cashiers are very polite , I will definitely come back . I recommend.
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March 8, 2020
A home appliance and electronics store that you want to come to. I do my shopping there. Consultants will always tell you everything you need about the product. Quick registration. Delivery. Flexible system of discounts and installments.
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7
June 5, 2022
A good store with a good selection of household and audio video equipment
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5
February 21, 2024
The best staff, even the cashiers make a good impression!
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October 24, 2023
Regular customers of this store.
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