We took an excursion from REEF OASIS Charm to Cairo on 05/16/2025, the hotel guide recommended taking the most expensive package with a regular flight, we wanted to see the Cairo Museum for a very long time, In the Cairo Museum "excursion" if you can call it that, 1 hour and 4 minutes exactly, entered and exited. The guide pointed at sarcophagi and mummies, ran around, visited instead of looking at the Cairo Museum.When they brought us to the pyramids, the guide imposed camels with carriages, we still did not understand whether he gave the driver's money or not, although we paid $ 5 per person to the guide, but they demanded money from us, and again without a tour, the "guide" poked his finger at two pyramids and said, go see for yourself. This is not normal! When there's something to compare it to, it's just a shame.
The worst thing that can happen to you on a trip is an excursion with Sun International. I really regret that I did not read the reviews in advance. But all the negative reviews are 100% true. A representative of the Ahmed company (Grand Rotana Hotel) talked to us. He only sells guided tours with inspiration, but they are simply terribly organized. And most importantly, he will communicate with you in a rude way, call you names and even refuse to talk to you as soon as you ask why you were deceived and ask for a refund. He will simply tell you that you can complain to anyone, no one will help you and the money will not be returned, because the management of the company is his friends and there is no one to complain to.
We had an extremely unpleasant experience. We believed in the company's solidity and bought 2 excursions, one to Petra, the other on a yacht. The first excursion was to Petra on January 9, 2025. They promised that a one-way trip would take no more than 5-6 hours. We specifically clarified this issue because we have children aged 6 and 7 with us. We were picked up at about 2 a.m. and we arrived in Petra only at 2 p.m. That is, we spent 12 hours on an extremely uncomfortable road: first we drove for an hour, picked up everyone from the hotels, then we got to the ferry, where we stood in queues for a total of about 2 hours, then checking documents, then the ferry did not He came. We got to Jordan, loaded us onto a bus. The bus is dirty, the floor in the bus is shaking, the hatches in the floor are not fixed. We rode this bus for 30 minutes and it broke down, we sat in the heat for 1.5 hours waiting for help to fix the bus. No one came, the driver somehow fixed it himself and we rode on this bus. We arrived in Petra at 2 p.m., they took us there for about an hour (instead of the promised walk for the whole day) and sent us back. And Sun International sells this pleasure for 4 people (two adults and children) for $ 1,260. That is, we drove 12 hours to Petra and 10 hours back to take an hour walk in Petra. It became clear to me on the way to Petra that the next tour we had booked would be about the same. I hurried to refuse, so that the money would be returned to us. But that was not the case, not only did we not receive apologies and compensation for a terrible trip for such money, they also yelled at me, said they did not want to talk to me at all, and they did not want to return the money for the yacht tour, which had not yet taken place. So think a few times before going on trips with this company. Read the reviews.
A guide named Gada in Shar El Sheikh (07.01.2025) once again stuffed a tour on the yacht *Black Pearl* by deceiving that there would be activities on this yacht milking children and so on.
As a result, when they got on the ship, they didn't find anything, an ordinary boat that swings from 10 to 10 balls, the children lay flat on the waves for the whole tour.
A very shameless and boorish act, although I saw that we were going with 2 children and my mother could have said it right!!!!
Horror, I do not recommend this company!!!!