Wonderful staff, I have been serviced since 2016, I always liked everything. But... First, they removed the dental department, which was fully equipped with new equipment, and returned us to 31 clinics for maintenance, then the emergency room disappeared. And last year, boorish staff appeared, they mixed up my data and my father's, incorrectly issued a certificate to the 24th polyclinic, and instead of apologizing and helping, they were rude and hysterical. I just couldn't get through to anyone from the management, and they told the polyclinic's hotline if you don't like something, write a complaint.
I am very surprised by such a modern and beautiful clinic. From the reception desk to the pharmacy, there were no questions anywhere. They were all polite people. I called this clinic whenever I needed to. The help and registration are at a height. The general practitioner conducts an appointment for a long time, but he is very attentive and delves into the problem. I think this is only a plus.
The insert. Sometimes it's not so easy to get through, especially on Monday.
In my understanding, this clinic is intended only for medical examination.
I was surprised that there is no such thing as "acute pain". I found out this in the help. I know that I have a neurological disease, I know who to turn to, but they give me an additional ticket to the therapist in the certificate, they say, he already issues a ticket to the neurologist. The therapist, in all seriousness, seeing that I am crooked-oblique, I cannot walk / sit without pain, says that I am not entitled to sick leave, but by the grace of his soul he will open it! A referral to a neurologist was issued, a ticket to him was taken for the same evening, and a neurologist (Druzhinenko, it seems)when visiting, I was outraged that no one walks like that day after day after visiting a therapist, you need at least a couple of days! I.e. come when you are healthy, it turns out ...
In general, as I understand it, patients really interfere with the staff's work.
By the way, the therapist Dikevich is elderly and sooooo slow to type, so he does not have time to see all the patients. He should have an assistant for this operation.
I think that in a prominent place in the clinic and on the website it is necessary to post information about which hospitals in the city can be contacted for urgent medical care, so as not to waste time and nerves here.