The company does not solve problems with delivery, they refer to your "inattention". But since the application allows you to place an order not even for the delivery area (it would seem, how the order was placed then), then you need to bring it and meet it somehow. But just write off the money, apologize for this situation, say that we will work out the functionality and answer that "the institution has already prepared your food, so we will definitely not refund the money", this is not a service, this is a terrible attitude towards customers. It is especially not pleasant when you try to solve the problem from the very beginning in order to eliminate the subsequent ones, you are ignored, which eventually leads to the fact that the problem cannot be solved without writing off money :) As a result, I was left hungry, and still with the money written off. The courier also behaved incorrectly, did not call and did not specify anything, but I could have met him halfway and paid extra.
They show one time when ordering, and when you order, they constantly extend it.
So also the support service operators are being held for a fool.
He says that the courier has already been assigned, when the application itself shows me that the courier is still being searched for.