I came with a question about legal entities (reconciliation reports on a closed account were needed). This salon doesn't work with legal entities, but it still helped me figure out where to apply, and I even looked at the application status in my system. He said that it was possible not to go anywhere yet, but to wait for a response in the mail, since the ticket of the appeal was not closed yet (about 1-2 days).
After 2 days, I received an email with all the documents and did not have to go anywhere.