The employee refused to give out the goods, because it was 15 minutes before closing time. There was a weekend ahead, as a result, I had to ask my friends to pick up the goods and lost several days waiting for the goods to be picked up..
There are no names for the mail itself. A woman of 45-50 years old working there, at first she had enough rights to receive the parcel, then she needed my passport and when I brought the passport she needed a marriage certificate, really it was impossible to tell right away what documents she needed. I had to drive back and forth several times. Which was like bullying.