Mudo
Directions
İTÜ – Ayazağa
490 m
Lise
59 m
Similar places nearby
2 reviews
February 12
THE STORE WHERE I RECEIVED BAD SERVICE, WHERE I WAS DISGRACED WITH MY MONEY ! i bought a sofa set at maslak mudo concept store on 27.01.2025. I mentioned to the Store manager that I bought this sofa set as a gift. At the time of purchase, a document was signed under the name of the shipment form for the shipment of the products. The sofa set I bought was delivered on 30.01.2025. On the day of delivery, we sent our request for a change because the seats that were bought as a gift to Mr. Ozan did not fit our house as a size. He himself stated that there will be a 15% deduction from the sale price in this transaction without any legal basis. Although we informed that the 15% deduction was not legal and that we had the right to refund and exchange within 14 days, he informed that the document signed under the name of the shipment form was actually a sales contract and that this situation was written there. So we went to the store with my wife and tried to find a way to make an agreement by meeting with the store manager that they had no such rights. Store manager Mehmet bey made a statement to us as follows: “You choose your new sofa set again, I will help by meeting with the center”. In this way, we waited for 10 days, after 10 days, when we met with the call center, they informed us that our request was rejected, a 15% Deduction would be made in the exchange process, and in case of a refund, they could not refund the money, they could only give a refund check with a 15% deduction. this is a company that is illegal and far from customer satisfaction by not taking the seat that has been waiting at home packed for 14 days, does not suit the corporate identity and does not provide after-sales support. the assistant manager of the store has not even answered our phones for 1 week. although the interest seems to be good when selling, no one even looks at your phone afterwards. I was embarrassed with my Adrta Money. Imagine a store where we couldn't even find an addressee after a 300 Thousand TL purchase. I will seek all my legal rights. I demand that the authorities urgently find a solution to this issue
See original · Türkçe
November 4, 2024
Beautiful
See original · Türkçe