21vek.by
133 reviews
March 21
For many years, the 21st century has been the best and most convenient store, but lately only a negative experience, the store has deteriorated very much. I do repairs and often order building materials. Of the last 5 deliveries, three called on the day of delivery and said that there was a delay in the goods. As a result, the delivery was postponed for several days, and these are penalties for downtime of builders, spoiled plans, and so on. I understand everything, but to call on the day of delivery and say that it is postponed is piggish. It is hard to believe that during the period from the order placement to the day of delivery (several days), it is impossible to know in advance that some product is out of stock.
It's a disgusting attitude, it's very unpleasant that they do this to clients.
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3
April 27
We would like to thank Philippe, the consultant, for his help in choosing and ordering bicycles. Thank you for your kindness, responsiveness and professionalism.
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1
February 24
Service and customer orientation are at zero. We ordered delivery to the Minsk region, 12 km from the MKAD, the time was chosen at 17:00-23:00 (there are no other options for a shorter period), I made a comment that we would NOT be able to accept delivery until 19:00, and if it does not suit the 21st century, please contact me and I will cancel the order. Not only that, of course, no one called, as it turned out, according to the rules of the service, managers should not call each other, which is strange for me for such a large site, and secondly, I wrote out in the chat and called support to clarify the courier's number and delivery time. No information other than "expect a courier call."... The courier calls and says that he will arrive at 17:30 ... the 21st century was able to offer the only option - to postpone it to another day. We changed all our plans and placed an order for Saturday. The time interval is 9:00 - 14:00 !!! No one lives in the apartment, it's in rough concrete, it takes time to get there. When did it become known what time the courier would arrive? OF COURSE, on SATURDAY at 9:00 a.m..... Moreover, the call was exactly at 9 with the text: I'll be there in half an hour. Is everything okay?
We are extremely, extremely unhappy. There is no logistics or customer orientation, dry answers on the phone, sighs and groans of dissatisfaction..
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4
January 19
The most inconvenient and customer-disrespectful delivery service. 13.01.25 we ordered a Gefest cooking surface. Delivery was agreed on 15.01.25. During the discussion, we repeated several times that we could accept delivery only after 17.00 (since, obviously, we were at work before that). On the day of delivery, 15.01, no one contacted us. The logical question is "Why didn't anyone call and where is the delivery?" We received a reply that there would be no delivery today (without apologies or explanation of the reasons). The delivery was postponed to Thursday. On Thursday, we received a call at 12:00 p.m. The courier said he would be there in an hour. Of course, he was told that no one was at home and the delivery was scheduled for after 17.00. The courier replied "I see" and hung up. Then, conversations with the online store's support followed again. They promised to deliver it on Friday after 17, after calling in advance. We asked at work for the opportunity to move out a little earlier to meet the delivery, and waited for the call. No call was received! And, accordingly, the courier did not arrive. Thus, we have been trying to get a hob for a week, encountering the same mistakes and disrespect, and the installation of the kitchen is delayed. On Monday, we will request a book of comments and suggestions. We do not recommend using this delivery service to anyone. It's better to overpay or wait longer in another service than to put up with it.
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5
May 15
I do not recommend shopping in this online store!
I will write a short and angry review about this "service". I hope this warns many people. There are already many similar reviews on the Internet, but still. I've been ordering from this online store for many years. Previously, there were no problems with deliveries, purchases, or warranty. But everything has changed for a couple of years now.
After a series of unsuccessful purchases, patience came to an end. Disregard for customers and avoidance of responsibility is evident in everything. The last purchase became the point of no return and the reason for account deletion. I won't order any more there.
We bought an AIMOTO Spark phone watch for the child for the new year. The watch can ring, but it doesn't connect to the phone. Naturally, they immediately thought that we were doing something wrong. We contacted the technical support of the watch. Following all the recommendations in the correspondence, we tried to establish contact with the clock. Nothing worked out and we were advised to contact the store and return the product under warranty. In February, for the first time, I made a request to the 21st century for a warranty, they sent the watch to the service center, and it was concluded that the claimed malfunction was not detected while the Watch was in the service center. However, the watch does not communicate with the phone, the flaw has not been eliminated. After the watch had been to the service center three times and on the recommendation of a consultant, I contacted the service center myself, where I was denied any comments and assistance. The service center does not provide information about what manipulations were performed while the watch was in their possession. Each time, I received the same type of acts without any explanation. The consultant at the pick-up point only counted the number of scratches sustained by the watch during multiple trips.
The service center said they could provide all the detailed information to the store. The store simply does not respond to the last two requests. It's not nice that money is wasted!
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1
December 4, 2024
Before buying a set of winter tires in November of this year, all purchases and returns under warranty were excellent, there were a minimum of claims. So, I bought a set of wheels for a car, one of them turned out to be defective. The marriage was recognized and offered to refund the money for this wheel. They cannot offer the exact same wheel for replacement, since they and their supplier do not have it available. Now, attention to the question. And who will sell me one tire now??? Why do I need money for this wheel? It turns out that by buying a set of wheels in this company, through no fault of my own, I get to buy another wheel that I don't need, since I repeat, none of the sellers of the Republic of Belarus and the near Russian Federation sells one wheel! Moreover, few people are willing to sell even a pair of tires. That's the guarantee and that's the attitude towards a regular customer. Disgusting, horrible and disgusting! Never buy tires from them, it's better to overpay and buy from a normal office. Personally, I will not buy anything from these resellers anymore and I will try my best to dissuade all my friends!
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5
December 24, 2024
There are no problems with payment or delivery. I can't say the same about warranty service. For example, I ordered a gefest stove. After a while, a problem was discovered. What the 21st century does is send the manufacturer to the CC, in this case gefest. That is, in order for me to repair the stove or use the right to refund my money, I have to find the CC gefest, make a bunch of calls and arrange for everything to be checked, after which I will receive a piece of paper with which I will call in the 21st century and go to demand my money back. (Or I will repair it in the service). It turns out that the store does not provide any warranty service, but is simply an intermediary.
Speaking of the above. Even the book that comes with the stove says: "For warranty repairs, please contact the seller. For post-warranty repairs, you should contact the Seller or any authorized organization," but the 21st century store doesn't care about that. I will never buy in this store again until proper service is provided.
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6
February 8
Until recently, everything seemed to be fine, the goods were delivered on time, and there were no questions about the quality of the goods, but the last purchase changed the mind for the worse. We ordered a cabinet that was available on November 21, delivery was on December 7, we received a call that rescheduled delivery for December 14, then rescheduled three more times, today on February 8, we still haven't seen the cabinet. The girl who is calling just says that the delivery is postponed and hangs up. This is probably our last order in the 21st century
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4
November 28, 2024
Terrible customer orientation. On 11/19/2024 I ordered the goods (I made an installment payment through the bank), on 11/20/2024 the goods were paid by the bank. On 11/23/2024, at 14:00, the goods were supposed to arrive at the pick-up point.
On 11/23/2024, at 13:50, an alert came that the product was delayed indefinitely, 10 minutes before the scheduled time (no one knew before). I called the contact center, they called for several hours to find out, as a result, in the evening I was informed that there was no product and there would not be. They offered help in selecting another product, and I agreed. They promised delivery on 11/28/2024. On 11/27/2024 I wrote to the contact center, where I was convinced that the goods would be delivered on 11/28/2024. As a result, on 11/28/2024, I received a message again that the product was delayed, called again, and again offered to pick up another product. Terrible quality of service!!!
The call center does not have information and misleads customers!!! And at the same time, they will also make a fool of all of you. I do not recommend this online store to anyone else!
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4
April 14
The most terrible attitude towards their customers. I ordered the product on March 19th.
The order was postponed 5 times within 23 days. No timely notification is given about the postponement of the order. They promise to call you back after the call, but there is no callback. The control service brazenly deceives about the delivery time. The information on the website and in the application does not correspond to reality. They mislead customers and in no way try to resolve the conflict. There is no interest in customers at all. This is the first time in many years of cooperation with them. But they just lost the buyer with this attitude.
Upon request to contact the management, I am contacted by the interim management. They make an appointment for a personal appointment 3 months in advance and cannot provide information about who exactly I will be talking to. There is no direct communication with the managers. Electronic appeals are not considered.
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1
1
April 9
The new induction white stove has a burnt-out white glass-ceramic surface on two burners at the bottom of the stove. The 21st century has sent an engineer. The engineer took out the oven for me to get to the stove. I agreed that it was a marriage, I would have to contact the service center. The 21st century warranty department said they would definitely change/fix it. A couple of days later, another engineer was sent to remove the stove and take it to the service center. The engineer arrived, he couldn't remove the stove, he didn't have enough qualifications. He told me to take pictures myself and left. I removed the stove myself. I asked the 21st century again if there would definitely be a repair/replacement, since I would have to live without a stove. They replied: exactly. A courier arrived and took the stove. About a week later, the 21st century calls and says that this is "not a marriage" and they return my stove to me with a marriage. As a result: a dismantled oven, a damaged stove, a week of life without a stove, ruined nerves. This is despite the fact that I am a customer who buys goods from the 21st century for a huge amount per year. That's such a disregard for the client. I won't buy anything from them anymore and will contact the consumer protection Society.
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1
1
December 29, 2024
I don't like to leave negative reviews, but unfortunately, I have to do it. If a company does not meet its customers halfway and declares that they can leave feedback, this raises doubts about its concern for customers and reputation.
On November 22, 2024, we received an order consisting of four items: Berge BR-4200 kitchen sink (white), Beko refrigerator, hob and extractor hood. Unfortunately, on December 26, 2024, when we finally opened the box, we found a significant chip in the left corner of the sink. The couriers were in a hurry on the day of delivery, and we didn't have time to check the order. We understand that we should have opened the box within three days of purchase, but if couriers do not allow us to check the goods on time, the company must inform customers about the need to do so.
The order was quite a lot, and the cost of washing was 180 rubles. Considering that the warranty for the kitchen sink is 2 years and it has not been used, we asked to consider the possibility of replacing the product. We would like to use the sink without any problems, but unfortunately we received a negative response to our request.
I am writing this review so that other clients know how the company solves their clients' problems and how couriers work. I recommend checking the product, despite the rush of couriers.
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3
March 19
I've been using the services of an online store for a very long time, but the last order, I'll put it mildly, is surprising. I ordered the product, it is in stock ,delivery in 2 days. For my convenience , I postponed it for three more days . After that, the store was postponed for 5 days, saying the delivery was delayed, and then for another 3 days. I read the reviews and understood everything . At the end of 10 days from the moment of the order, the product is delayed. We need to wait another 4 days. We wait. It's good that I'm not in a hurry.
I Do Not Recommend It!!!!!
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2
1
August 11, 2024
For several years now, I have been ordering electronics and household appliances in the 21st century, everything used to be fine, high-quality goods, warranty, good delivery. Now I recommend everyone to order something from other stores.
On August 7, the refrigerator was brought, I knew that I would be late at work and that the service was, as I thought, "reliable", and I arranged for my family to accept the goods. As a result, the refrigerator turned out to be damaged (a deep dent on the upper door near the handle). Also, the courier did not give the receipt, referring to the fact that their payment terminal was dead (payment in the order was by card), we had to look for cash to pay. Also, to the question: where is the warranty card, the answer came that it will come to your personal account. After unpacking, the defect described above was revealed, my family immediately dialed 021 without calling me, where they were "promised" to return 150 rubles for this defect, although refrigerators with the same defect here I could buy 400 rubles cheaper, not 150. When I returned from work, I was shocked by such a DIVORCE and called 021 myself, where they did not give me a normal answer and told me to leave a request in the "Replacement and return of goods" section. The application was sent without a warranty card (and without a receipt). The next day, I wrote in a telegram to online support, which did not resolve the issue in any way and said to expect specialists to contact you upon request. As a result, it is now August 11 (18 hours) No one has contacted me. A REFRIGERATOR FOR FULL PRICE DAMAGED WITHOUT A WARRANTY CARD is what I received in this store in 2024. Drawing a conclusion from this situation, I want to say that you can buy cheaper elsewhere, since I took it here thinking that the service is reliable, but as it turned out NOT.
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15
November 25, 2024
First encounter with such arrogance in his life, in September 2024 bought a monitor in the 21st century,brought ,2 year warranty,exactly 7 days in the morning it is turned off and is no longer included,passed the warranty with the request to return the money,the monitor needs to run ,it "repaired" exactly a month and brought in exactly 31 days ,as I understand that would not return the money, mark was "defects have been identified," connect the monitor to the computer and it in 5 minutes is deactivated and the button does not react at all,pass again under warranty,again please return the money, it takes a month and we bring him back with the same wording connected ,the monitor itself is working ,but all of the buttons on the rear panel are disabled ,not working the on/off button and all other buttons of the menu,call the 21st century ,they send us to the service center ,they say to ask the 21st century and the engineer in the conversation said that he knows about the ceasing of the buttons ,but the report will not be straight and said and threw the tube in the end, the 21st century offers us for 800 RUB to make your own independent examination (the cost of the monitor 600rub) and only then is it possible to return the money for the monitor or video from us to any calls not respond ,all they care,do not suggest them to anyone anymore ,spoiled awful ,by the way feedback to monitor this, they are also not published at all disturbances either ignore or say standard will contact you and never call you back
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5
December 12, 2024
I would put minus 5 stars, disgusting service, they issue a loan for goods that do not exist and did not exist with the payment of the first installment and then just transfer deliveries every day and even for a month in front, while the money is returned a week later not earlier, so the question is why sell goods that do not exist, did not exist and will not most likely they constantly deliver low-quality goods, couriers constantly beat, drop, break goods, they are constantly busy and cannot be reached, they do not call back themselves...
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3
December 4, 2024
I don't even know what to put one star for. I ordered plywood with delivery. A message came that "tomorrow from 10.20 to 11.30 expect delivery." I arrived at the delivery address, I'm waiting. I waited until 12. There is no place to call. The online consultant is dead. As a result, a girl calls in the afternoon and says with a calm voice that "your product has not yet been moved from the warehouse (or something like that) and maybe we will postpone delivery to tomorrow?"...... What's that supposed to mean? Why send delivery messages? What kind of service is on a national scale?? Who will reimburse the cost of time and fuel?? Collective farmers, in a word.
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3
December 27, 2024
Good evening 21st century.We ordered a baby cot in November, brought it on November 18, checked and found some nuances, sent a request for a replacement or refund.As a result, today is December 27, I called today about a baby cot, they replied that on January 15, 2025, something would be decided.Guys at 21 VEK, are you inadequate or not, the product is 100% paid for,1 year warranty, what's the problem?what kind of swing can there be,you have been asked for a refund,why there are no movements.So, we will apply to the Republican Consumer Union or in court.You took the money, so you're responsible for it.In the future, PEOPLE, DO NOT ORDER ON THIS SITE, because they are being led around by the nose, then out of stock, etc.
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6
March 4
I bought a TV in January 2025. After a week of use, problems began - green stripes appear on the screen and the image lags. All the problems are recorded on video. I have addressed this problem twice in the 21st century. Each time the TV was sent to the service center, and each time they return it to me with the conclusion "no defects found." But the problem has not disappeared! I require a replacement of the TV or a refund. The store refuses to do this, referring to the conclusion of the SC, although the problems really exist and are constantly being reproduced. The support service doesn't say anything intelligible, they just endlessly carry the TV back and forth without any result. I am very disappointed with my work. Next time, I'll think a hundred times before buying in this store.
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2
1
December 12, 2024
Disgusting attitude towards customers. We ordered the closet on November 26, the closet was available. The delivery was on December 5, as a result, the cabinet did not arrive on time, and no one even thought it necessary to warn, they just changed the delivery date to December 12. But on December 12, the cabinet did not come again and again silently postponed the delivery date to December 15!
We have been waiting for almost a month, although the closet was available! They can't say anything intelligible over the phone. The attitude towards customers is ugly, they do what they want!
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3
December 30, 2024
The guys most likely have some kind of organizational problems. Complete inconsistency between departments. They go from operator to operator and everyone needs to explain everything anew... They promise to call back and do not call back.... Be careful who is going to work with them by wire transfer. You'll get tired of getting their documents. It's been the second month now that I've been trying to get a TTN and a refund payment for an item that wasn't delivered at all (it turned out to be out of stock, although the invoice was issued). The legislation on citizens' appeals is blatantly violated. I asked to get acquainted with the schedule of the personal reception of the management, they said that this was classified information))) And it doesn't matter that this violates clause 3 of Article 6 of the Law on Citizens' Appeals.... In general, think a hundred times before contacting this office....
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3
1
March 12, 2024
I love 21 vek . Pile, native, Belarusian! Prices are not always competitive for everything. But sometimes with discounts or good promo codes, you can profitably take it. And sometimes some products in the 21st century have the lowest price of all stores. You can buy profitably in your native 21st century :) If you want to buy profitably, you need to keep your finger on the pulse :) In the 21st century, the 100% guarantee works. You feel protected. There were warranty cases and everything was always good. I love and recommend 21 vek by
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12
April 3
I contacted the online store with an order for a kitchen set (order No. 329.980.154 dated 03/28/2025). According to the terms of the order, the delivery was to take place on 04/01/2025 from 17:00 to 20:00. On the morning of 04/01/2025, I called the call center, where I was informed that the goods would be delivered from the elevator to the floor. However, an hour before the scheduled time (at 16:00), the operator announced that the delivery was canceled due to a "defect" on the product, but could not explain what exactly the defect was. I was offered to postpone the delivery to May, which I did not agree to. When I called again, they offered to accept the product at a discount, but they did not mention either the discount amount or the nature of the defect, citing the lack of data from the warehouse. On 04/03/2025 at 10:40 a.m., information about the order status was not provided, and the delivery date was postponed by you to 05/07/2025 without my consent.
Violation of: delivery time, failure to provide reliable information about the product, unilateral modification of the terms of the contract
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1
1
February 12
Previously, I ordered goods both for personal use and for the organization. Dignities: Fast order processing, Fast billing. Fast delivery. Disadvantages: the last order for the organization of the desk Furniture-Class Alliance (wenge / ash Shimo light) The code 8.668.07 came without one bar. This was discovered during the assembly of the table within 2 days after delivery. When contacting us, they said they would call back within 3 days and tell us about the additional delivery. Time passed and silence fell. Now I will apply only as a last resort. Conclusion: if you order something, then do not release the delivery until ABSOLUTELY everything is recalculated down to the last screw.
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1
1
December 28, 2024
Terrible attitude towards customers. They bought a phone for a young man , and it 's not working properly . They 've been sending the phone back for two months . In the Vienna of the 21st century, an elderly person is out of touch, so instead of making decisions, operators hang up. This is not the 21st century, but a vicious circle. You call the operator, I don't decide what, I say give the number of the one who decides, I won't give it, then I ask where to call only here, I ask what's the point of calling you if you don't decide what. In general, the conclusion is that if the goods were in good condition, then it's good, but if not, then they treat you terribly.
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5
May 16
It's terrible, I ordered the product on May 5th, it's been postponed 3 times already. And they pretend that everything is fine with them, you think, you need to change all your plans for them. They didn't give a damn that you'd go on vacation and then you'd be gone. After all, we do everything for you, here's a discount code for your next purchase =). And I don't plan to buy anything else from you. At the same time, the delivery remains chargeable. If it were possible to put zero stars, then I would. Terrible service!!!
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1
April 24
The store started working disgustingly. I ordered a begovel for a child, it is listed on the website, but in fact delivery has already been postponed 4 times for 2 days (allegedly, the supplier did not arrive at the warehouse). You ask the manager questions, but he doesn't seem to hear you! What is he there for anyway? What issues does it solve? He also asks me what is my delivery date? Of course, every time you receive a text message about a delay, the date changes in your personal account. I've been waiting for a week now, and the order still says "awaiting assembly."
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2
November 28, 2024
On October 22, an order was placed for kitchen furniture, the order was not marked,"Under the order", but marked,"In stock". This is the fourth time delivery has been postponed due to a delay by the supplier. Today, upon a call to clarify the order, I was answered that the order was postponed to December 11 and they said that I had already been notified about it today by phone or SMS and I gave a comment that I would decide and call back, but this is the first time I hear about it. So when will my order be delivered or will I continue to suffer postponements of delivery?
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3
April 4
What right do the delivery drivers of this company have to block the only entrances to the yards, parking (for more than 5 minutes) in the middle of the roadway, if there are empty spaces on the side of the road? Can't they carry the goods an extra 3 meters or unload and move? Isn't there an ambulance and a driverless car in the middle of the road?At the same time, in response to the remark, they are rude: "You can wait 5 minutes, we are working, call the traffic police." Please teach your employees to respect other people.
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1
January 10
Uh-oh, it says the product is available,I place an order on the 31st, after registration he writes, it will be ready by the 11th, on the seventh he receives an SMS stating that the order will be ready on the 12th,on the 10th he receives an SMS stating that the order will be ready on the 15th, what for Nonsense???? It turns out that they mislead the client... false information is posted on the website
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3
1
September 9, 2024
Hypermarket user for more than 3 years. Until the moment of purchase, the Refrigerator with freezer Nordfrost NRT 143 032 everything was going well. But at the moment (since July 21, 2024) I am in a state of constant stress. The refrigerator was bought for the cottage and at the time of the malfunction was turned on only 6 times. On July 21, it worked for the second day and when opened, they found a strong heating of the jumper wall between the freezer and refrigerator compartments, the door and the elastic band at the point of contact heated up. The temperature in the freezer was above room temperature and, accordingly, the products were not frozen.I contacted the contact center and made a request for service repairs. The service team arrived the second time.The first one was on July 25, my husband had to take time off from work and wait until 21-00. The second time he was taken to the service on July 27.We haven't seen the refrigerator since.The request to provide a replacement during the repair was repeatedly refused. Although according to the Law on Consumer Protection, this is provided for. Two weeks of silence and after repeated appeals to the contact center, the phone number of the service center in Minsk was indicated. On August 13, the service center dispatcher replied that the 21st century service had taken the refrigerator from the service. The call from the contact center about the delivery again on August 19. But the delivery never happened -the leg of the refrigerator was lost and it was sent back to the service in Minsk. The contact center service reported that the service did not detect a malfunction.As of today 09.09.2024, the contact service has offered an independent examination for 500 rubles...I sent a registered letter with a refund for low-quality goods and a penalty for repairs.. There is still no answer.. Only the facts are stated. There are still long trials and lawsuits ahead.. and medical rehabilitation of a consumer with a disability group.
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7
December 19, 2024
It's kind of a horror, not an organization. There are always some problems. This time we ordered a wall for the living room: there is no door, one shelf is missing, one part is broken. They have been "sorting it out" for 4 months, throwing everything off to suppliers. The question is, then why do sales at all if they don't want to take responsibility for anything? Shame.
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5
September 27, 2024
A review of the store as a whole. Not everyone can ruin a birthday so gracefully. We ordered an expensive office chair. Not only was the delivery delayed by two hours. A defective product was delivered. Couriers in this organization are very busy and hurriedly leave after handing over the goods, saying that it takes three days to check the goods and if something is wrong, they will refund the money or change the goods without any problems. It turned out to be completely wrong. After assembling the chair, a large oily stain was found on the back at the bottom. After contacting the store by phone, it turned out that I do not have any three days to check the product and the application will be considered for up to 10 days. The money has been paid for the product, the product cannot be used.
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8
November 2, 2024
There was a good store, but I ordered winter tires from them, it should arrive on October 31, then it was postponed to November 2, now on the 4th, I feel I have to drive through the snow for the summer. On the website, the doshihpore product is in stock and delivery is as expected every other day. If you do not have any product, then write that you can bring it to us when it is unknown. Do not mislead people. The support service formally treated this issue, showed that the delivery on the page is indicated on November 4th, but is it okay that you promised to bring it for the first time on October 31? So you can endlessly shift these deadlines. This is the second such situation with this store, a couple of years ago I also ordered a welder from them for their birthday, and in response it was wait, the delivery is delayed, will I also tell the birthday boy a gift later? As compensation, they offered a 3 percent discount, at a time when they have promo codes for all products starting from ten.
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3
September 25, 2024
I ordered a rock drain tank. I specifically stayed at home on Saturday to accept the goods. The goods arrived at first glance of good quality. But the staff who brings the goods, it's just the most real ill-mannered. He put the box down and said look, check it out. Somehow I myself extracted a fragile and not cheap tank, while the loader stood in one place and stood. After that, I began to open the lid wrapped with tape myself to make sure that the accessories were there. To which I heard from the courier that I shouldn't do it. Since he won't be able to take it back, and in general, I have three days to check for sniffing it. After that, the would-be courier was asked to leave with the goods. Such a service is for your money. Many thanks to the 21st century for spoiling the day.
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4
November 29, 2024
They take money from people, for not high-quality goods, they are not responsible for anything, they do not bring a set,there is no time to order a lot of goods, there is half a shortage, then they will say that it was better to accept the goods, it is a pity that this happens in our country
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4
October 28, 2024
We bought a motorcycle cultivator on 07/24/24, a defect was found during operation, a gearbox flange, a curvature of the steering wheel, etc. According to the request, they were taken to the service center on 09/28/2024, after 14 days of being in the service center, no one reports any information, we call there ourselves, the result is that no defects were found, and that's it....breakfast feeding was rushed, an SMS notification about delivery was sent after a day, but it did not happen.. Today, on 10/28/24, breakfast feeding continues and no one knows about the existence of the equipment, the operators are not responsible for their work. The product was purchased on lease and the last installment remained, but there is no product in fact. If you decide to buy something for yourself, I do not recommend it, NOT RESPONSIBLE!
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3
1
October 8, 2024
The law "On Consumer Protection", they are not aware of it, they set their sky-high deadlines when they will respond to your requests for replacement / return of goods. Support is not at all interested in solving the issue, and we are not doing this with words, and we can not help in any way, sends you. They brought a bed with a lifting mechanism that does not go down because it clings to the frame, they left a request for a replacement or refund, there is no response for 4 days, support sends them away. I had to send an officially written claim to the legal address, if they also do not want to respond to it, then the issue will have to be resolved through the court.
The support says that the "specialists" are loaded and will respond within 10 days, and the fact that by law they must do this immediately upon request and provide the same product for temporary use within up to 3 days from the moment of request, if they cannot resolve the issue immediately, they are not bothered, as in in principle, the maximum period for resolving the issue is 7 days, if they do not conduct an examination (then 14 days), for which they must pick up the goods.
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5
November 19, 2024
The work of the warranty repair department delivers so many emotions, unfortunately, only negative ones!
on October 13, I handed over the goods under warranty, they promised to return them no later than 21 days, but now on November 19, and the goods are still missing. The workshop announced that the goods were ready for delivery on October 26, but it took so long and difficult to pick up and take them to the pick-up point that it still does not work.
I have questions about the conclusion from the workshop, because the case is recognized as not guaranteed, but it can only be avoided by contacting the workshop - nonsense.
I would like to know what is the point of having your warranty???
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3
November 13, 2024
A chest of drawers with a damaged facade was brought. An application for a partial replacement was made on the website. It's been 7 days and no one has contacted me. The call center says to wait, they will call us soon in the order of the queue, apparently they did not hear about the legitimate requirements of the buyer when low-quality goods are found in this store. The second major disappointment in this store this year. I wrote to them and to the quality control mail - the answer to the same question has been transmitted, wait. Why should I wait so long and when will my rights as a buyer be satisfied????? I paid for the purchase in full and I am satisfied with only high-quality goods, not goods with stripes and scratches on the facade.
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3
March 23
The delivery is postponed as they wish. I ordered on March 17th with pickup on the 23rd. On March 23, support is simply confronted with the fact that pickup will be on March 28. Once again I decided not to wait, I ordered from another place.
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1
1
July 30, 2024
A kayak was ordered in early June, and delivery is expected on the 20th of June. Hooray for the product, but the product does not have that model and is cheaper in price than the one we ordered, and the payment was naturally taken as for the correct one. We applied for a replacement on the same day, to which we were told that everything would be changed and the delivery of the correct product would be on July 6-7. How do you think the kayak came? No! The 21st century is not to blame, it's all the supplier. The exchange was postponed again on 07/27. on the 27th, a message arrives that the delivery is postponed again, and on the 30th. We call the customer service, the guy answers us, apologizes and says that he will put our question on the queue and a competent specialist will call back during the day and explain everything. But no one calls at 27 or even the next day. Today is the 30th and there should be a delivery of the right kayak and, according to tradition, nothing will come. I decided to call the customer service again to clarify the delivery time, to which the specialist says that according to the schedule they have a pre-delivery on 31.07, but this information is not yet accurate and that this may change. Specialists should contact us again. I'm sick of this disregard! This time, too, will the experts decide what the fuck to call? For a minute, the product was purchased in installments! As such, there is no necessary product, but we are obliged to pay in installments! I never thought that I would face such a problem, I always had a better opinion of the 21st century, now I am completely disappointed! Service 0, all I can do is "we apologize, we will contact you soon.", but in fact, no one gives a shit!! If this situation does not resolve in any way, I will file a lawsuit!
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13
September 13, 2024
08/27/24 ordered 2 mattresses. Delivery was promised on 30.08 from 19.00. At 19.07, a message came that they would deliver on 6.08 from 19.00. At 18.30, a message came that they would deliver on 13.08. 12.08, a message came that they would deliver on 18.08. They insist on all my claims that this is their right, refer to the public offer agreement and may refuse the order altogether. They don't solve issues with the supplier, they don't give a damn about the buyers. As an apology, they offered a discount of as much as 5 (five) rubles and a bonus for the next purchase, which I will not do here with this attitude.
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4
November 2, 2024
Disgusting attitude towards customers, you are also making fools of yourself for your money. The delivery of the cabinet was on 20.12, postponed to 02.11 without consent! I called the station, which is convenient to pick up on 16.11, offered to pay 30% so that I could lie in the pvz for 30 days! I did not ask you to bring the goods earlier, for the inconvenience, pay me 30% of the cost of the goods! Also, for 1500, the delivery is paid to the entrance! So we will order more, we need to teach you how to work!)
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3
June 24, 2024
We bought an aqua sanita 151 sink . Order 299.849.794 A new sink with damage, peeling of the material at the bottom, there is no certainty that it will not crack during operation, as there are doubts about the quality. Forget about the warranty - as the answer to everything will be mechanical damage! No one threw or dropped it 100 percent, and a crack would have gone, but there was an obvious factory defect, they noticed only when they installed a new kitchen. Managers of the 21st century, without understanding, refused to return. Customer orientation at the highest level!!! I want the representatives of the organization to know that if they read the reviews, I will go to court, rather because of the principle, although the money is not small for washing. It would be nice to put this online store in its place, maybe the attitude towards customers would be changed...
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8
November 18, 2024
I ordered a lunch group. Instead of a table and two chairs, two tables came. The problem in the configuration is on the side of the 21st century. The 21st century recognizes. There is a similar product in the 21st century warehouse. Instead of taking the 2nd table and giving me 2 chairs, 21 writes to the supplier, who has nothing to do with it and expects an indefinite response from him. We've been eating standing up for two weeks. Excellent service (no)
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4
July 22, 2024
We ordered a shady table for 590 rubles, the table was delivered as promised, 06.07, but brought another model, for 490 rubles, contacting the operator and explaining the situation, we did not mind leaving this table, but to get the price difference returned to us, but received in response that they could return bonuses, 60 bonuses or they offered to replace the table with the one that was ordered and that was brought on 20.07, but the table was purchased for my son's birthday and we needed it on 06.07, writing a review on the store's website, they replied that they would refund the price difference, and as a result, on 07.22.24, they did not return any money, they did not add up the bans for the purchased goods, although, the store received money for the table immediately, 06.07., I have been trying to call for 2 weeks, but all operators are always busy. I am very disappointed in the work of the store.
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3
1
October 19, 2024
If I had read the reviews earlier, I wouldn't have ordered anything here at all. I will not describe my situation, there are many of the same reviews here. In a word, no one in the entire chain of couriers- operators- service-warehouse bears any responsibility for their actions or for their words. DO NOT buy equipment in the 21st century, it is better to check in the store yourself with a consultant and make sure that you have purchased the product in working order!
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3
July 20, 2023
Hello. I ordered a closet for kindergarten. Everything was delivered on time, at all stages the communication was very polite and professional. The delivery was carried out by 2 young people, such nice young people, polite, helpful. Unfortunately, I am writing a review later than the delivery, sorry, I forgot the names of the deliverers. I am very grateful to them, they took the closet to the 2nd floor, to the group, took out the old closet for thanks.It's so nice when people can help just like that, out of the kindness of their hearts. Thanks to these young men and thanks to the management for the recruitment.
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3
5
September 3, 2024
Last year, I bought a vacuum cleaner on the 21st century website, as they wrote in installments, when they brought it, they slipped a lease agreement for signature, when I fully reviewed it, it turned out that the cost of a vacuum cleaner under the contract almost doubled from 1100 rubles to 1900 rubles, called their office LLC convenient finance and I repaid the cost immediately in full, but as it turned out a year later I did not fully repay a few rubles, in connection with which they now still require 400 rubles from me, in general, a well-known fraudulent scheme, do not buy anything from them in installments is a deception!
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3