The online store is top-of-the-line, of course. Prices are generally the lowest. Delivery to many regions of the country. Nice bonuses for upcoming purchases. The pick-up point is so-so - two sullen guys are sitting and quietly hate everyone (probably) - I feel sorry for them...
There is only one convenience, the location! I picked up the order, the counter worker behaved very rudely, did not say hello, did not ask if I would pick up all the goods, just threw them on the counter, muttered about 3 days for a refund and that's it! The second time, the picture is similar, rudeness and rudeness.... If you don't like working in the service industry, don't go! I understand it's not an easy job, everyone has bad days, but these are your problems, not the problems of the clients! Disappointed!
I am very pleased with the work of the 21st century team!
I often make purchases in the 21st Century online store. I would like to note the differences from other online stores that I have applied to:
1. Always up-to-date prices. I was never told that "I need to check the price."
2. Product availability. If there is, then there is, I never waited for the availability of the product to be clarified.
3. Delivery time. During all this time, only once was the delivery time postponed due to a transport breakdown, but this was done with apologies and the offer of several delivery options.
4. Purchase of goods in installments. I used such a service once. I liked that I didn't have to go to banks myself, look for the "most favorable" conditions, I was able to arrange all the documents myself on the store's website.
5. Exchange of goods. It happens, and I'm happy with the store's reaction. I don't need to prove that I've "already broken" something.
6. Warranty. In case of a breakdown, I am not looking for equipment repair service centers on the Internet and I am not going through Minsk to these centers, I am looking for a store warranty card. They will come, pick it up, take it to the service center, test it and return it with a conclusion.
7. Bonuses and discounts. Always a pleasure!
8. Well-coordinated work of all links. From the moment the order is placed (the manager's job) to its delivery (the driver's job), I am sure that I will receive exactly what I ordered.
You guys are a team!!! Thanks! Keep it up !!!
The pick-up point is small. Only 1 employee works. Be prepared for the absence of an employee during the acceptance of the goods. Acceptance takes about 20 minutes.
After 18:00 there is a huge queue, you can stand for an hour and spend precious time.
Please provide a second workplace or at least assistance in the evening to the main employee.