The guy ordered a bouquet for his birthday, sent a photo, was guided by the price and said that they would pick up the packaging themselves.
The flowers arrived, and the guy began to congratulate me, but the sight of the bouquet made me uneasy, to put it mildly. I was very upset, the holiday was ruined. The flowers were pinched, some were not fresh, and they were not very beautifully assembled. We decided to write to have the money changed or refunded, but we barely agreed. We arrived there, we were shown another bouquet we had collected, but it turned out to be even less for 200 rubles than the first time..
We decided to take the money
1 photo - waiting
2 photos - reality
We ordered chrysanthemums by pickup, arrived at the time we agreed on, in the end everything ended very sadly
The flowers themselves were already damaged, to my question "What's wrong with them?" the specialist answered rudely "What's wrong with them?" and showed that all the flowers they have are like that
The bouquet was refused, but the question is, how can you give a guarantee to customers for fresh flowers, even if the specialist showed that there are no others?
And let the specialist be more barking to customers, you could calmly talk and explain the situation that this is so, we can not offer others, but no, in her opinion you can It was like she was in charge of the entire mall
The organization is as non-clemento-oriented as possible. The bouquet was ordered a day in advance for the celebration of a loved one. The website indicates fresh and high-quality flowers.
Upon receipt, the flowers were far from the first freshness..
Due to the rush in the store, I did not inspect the bouquet for my own reasons, when I found it in the car, I contacted the store, to which I heard that the bouquet was in normal condition..