A wonderful place near the sea. The management and staff fulfill any request of the guest. We were given a wonderful quiet room with a balcony and sea view. We got high every day from staying in this place. It's not far from the sea, the beach is nice and clean. The staff is kind and welcoming. The room was perfectly clean, the linen was snow-white, the towels were snow-white. The best hotel!!!! I sincerely recommend everyone to stay in this wonderful place without hesitation!!! 10 out of 10!!!!!!

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Григорий А.

Level 3 Local Expert

Staying at this hotel left extremely positive impressions! From the very moment of arrival, I was struck by the exceptional quality of service – the staff was incredibly polite and helpful. Each request was considered quickly and taking into account all the wishes. A particularly pleasant bonus was the free late check-out, which allowed you to get ready without haste and enjoy the last hours of rest in beautiful Gagra. The feeling of a cozy atmosphere and attentive attitude towards guests make this hotel a place where you want to come back again and again. I will definitely recommend this place to my friends and acquaintances as an ideal option for a vacation in Abkhazia.

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Виктория Александрова

Level 5 Local Expert

I booked a room in a day.<url> a month before arrival. I asked the owner a question in the application - I did not receive an answer, I started calling - they gave me another contact number on the phone. I downloaded the booking confirmation and wrote to the WhatsApp at this number, attached the confirmation, asked to confirm that everything is in force (screenshot attached). The hostess wrote "we are waiting for you." I relaxed in anticipation of a wonderful vacation, but suddenly something went wrong. On the day of arrival, after a long journey by public transport in 30 degree heat, I finally reached my destination. Upon check-in, the administrator asked to send all confirmations and correspondence and began to clarify the situation. It turned out that my booking was not valid, the girl from the booking service on the phone, instead of apologizing and offering some alternative solutions in raised tones, informed me that it turns out I did not book with them and no one cares that the photo in the ad is a Panorama photo and that I have a written confirmation of the reservation from the hostess. It turns out that there are 2 announcements hanging on the daily basis - one from the current hostess, the other from the last owner (according to which I just booked a room). To my question, why did you not delete the invalid ad from the old owner if you know about its existence, because this is your area of responsibility as an existing tenant, I was answered - why did you not pay attention that the booking does not specify the number of the current owner. There was no limit to my indignation. The hostess did not offer any alternative solutions, she did not even apologize! (I am attaching the correspondence). I think that such behavior of the owner and the booking service is completely irresponsible, unprofessional and unacceptable in the service sector. Hotel accommodation is possible and tolerable, but in case of any emergency situations, keep in mind that the hostess does not care about the guests at all and you will solve all your problems on your own.

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19 reviews