It totally sucks when you call or talk to someone, someone is always talking somewhere far away, you give a request for the master to come, you wait and wait until you bring him by the hand.
I have left a request to connect for 15 days, no one has called, I will have to go wait in line again and find out. They said they would respond in a maximum of 10 days. By the way, I also left an online application a month ago, I recently checked the status is still in processing