It was very pleasant to be in the department — the responsive and attentive staff. Consultations are comfortable and, most importantly, fast. It is especially convenient that now you can sign up for service in advance through the website at a time convenient for me
The worst department, if you can call it that, I have never met! This department does not produce a simple operating room about closing an account, and as they said, they have it written on the wall, it feels like I go to the offices every day and read everything that is written on the walls!!! After asking for a book of comments and suggestions, the specialist replied that they did not have it and in general it was located in another department on Uralskaya Street and the principle of operation of their department, according to the specialist, was remote. I asked a counter question that, in my understanding, remote work certainly does not consist in an open shopping mall with a free entrance to this room. The specialist also pointed me to the stand where the information supposedly hangs that the book of comments should not be in their possession and this is the decision of the bank's board, So that you understand this is a beautifully printed piece of paper where there is no seal or the articles they refer to are listed, every student will print such a piece of paper in two minutes, my patience has run out and I called the police and wrote a statement, and I'm waiting for a response. Another point is when you call support, you are not under any circumstances connected with management representatives, it feels like these managers themselves have made nonsense and are now hiding behind ordinary employees so as not to be responsible for their actions!!! I have been working at this bank for 10 years now and I can say one thing, over the past two years it has greatly disappointed me, I judge not only on this occasion!!! Even in a snuffbox, you can find a book of comments and suggestions directly at the kiosk, and here there is a whole bank!! Then why such a branch at all if they cannot perform a trivial operation like closing or opening an account!!! In the near future, I will leave this bank as a customer!
Colleagues told me that the Savings Bank has a cool feature, you can save points for purchases. I decided to get started, opened a virtual Savings card. I transfer money to her through the ERIP. I was glad that the commission is not being withdrawn. During the first month, I accumulated 15 points simply by paying in the usual stores with a savings card. it's nice that I can immediately change points for money if I suddenly don't have enough money on the card to buy.