Neonet
Address
Business hours
Closed until 09:00
Directions
Kaliesnika
320 m
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101 review
January 10
If you didn't know what *lost Internet* was before connecting to the neonet, you will feel a full range of indescribable emotions with them! I've been with this provider for 6 months, and during that time the Internet has been lost 10 times, if not more.
I pay 60p for the Internet and I want to see a high-quality service with the speed described in the service day and night, and not its semblance. It is not possible to work at night at all!
When calling support (the poor guy) constantly doesn't know anything, or blames it on a router that works at 10/10, unlike the office, and if you dial it again after 5-10 minutes, he will answer that yes, the failure occurred, he doesn't know when it will be fixed. When you ask him a question, why did you blame the router and say that everything was fine on your part? - He answers - well, you were the first to call with such a problem..
It seems that there is no software for checking the current signal between the provider and the subscriber.
Then let the operators not complain that they are being yelled at and obscenely covered up. Of course, the method of education is radical, but since the operators themselves say it, then let's do it.
Take pity on the call center and start providing quality services.
See original · Русский
2
December 1, 2024
I usually don't leave bad reviews, but I can't ignore it here. As with any provider, there are difficulties with speed or other technical circumstances. Basically, the contact service solves all issues fairly quickly. That's what bothered me. I have probably been a Wikilink subscriber since the age of 7, and it seems that with the change of brand / company name, the service has also changed, unfortunately, not for the better. The Warsaw branch in hyper Euroopt today simply amazed us with its "goodwill", it seemed that we were uninvited guests. "You're closing the doors behind you!" Why is that? You're open! Well, if you feel like it, write to the visitors to cover the door, preferably in a polite form. "Is that all you brought?!Where is that?" I explain: we brought a replacement console that had failed, we forgot the box and the tulips. Okay, can't you say it in a more loyal way, like: Unfortunately, a complete set is required for replacement, here is a list so that you do not forget anything…
And here they are being scolded as a first-grader with a two.
Okay You never know if a person has a bad day.
We are not touchy people, but..
we returned with a full set of necessary things to replace the console and now the next person is meeting us. There is no previous one. Barely looking up, without having time to say why we are here, they say: "Wait" and does something diligently on the laptop. Okay, we're waiting. The first girl who was in the afternoon returns and starts discussing something with the one that was stuck in the laptop, continuing to ignore us. After some time, it gives out: "Did you want something?"
No, I just came to stand by you!
They barely changed my console. Hooray, my Sunday evening is saved. Immediately after this review, I will go to look for, perhaps, a new provider. Nowadays it doesn't seem to be difficult. Dear Neonet HR department, if you are reading this review, I would like to give you some advice: your employees are the face of the company, choose the best, do not spare salaries and satisfied customers will come to you until the end of days!
See original · Русский
5
1
December 13, 2024
Many friends use the services, they themselves came to ask about the connection, the girls were well advised, but unfortunately they do not work in your area (East).
Regarding the service of consultants, I absolutely disagree, since the girls are quite kind and friendly.
Thanks for the gift of branded pens :)
See original · Русский
2