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June 2025

Dining out should be an enjoyable experience marked by good food, warm hospitality, and fair treatment. Unfortunately, my recent visit to [Muse ] was anything but pleasant. What transpired was a series of bewildering, inconsistent, and outright discriminatory actions by the staff—particularly a manager—that left me frustrated and disillusioned. Our ordeal began when we visited the restaurant in the morning to reserve a table for 4 PM. At first, the waiter was accommodating and seemed willing to take our booking. However, a man dressed in black—presumably the manager—called her aside for a hushed conversation. When she returned, her demeanor had completely changed. Without explanation, she refused our reservation and instructed us to return as walk-ins. This sudden reversal was puzzling, as there was no indication that the restaurant was fully booked or that any policy prevented us from securing a table in advance. Following their instructions, we returned at 4 PM, only to be told by a different waiter that the restaurant was "full." Yet, a quick glance around the dining area revealed multiple empty tables. When we pointed this out and insisted on being seated, the waiter reluctantly agreed—only for the same manager in black to intervene yet again. This time, the manager imposed an arbitrary 7,000 per person minimum spend—a requirement that had never been mentioned to our friends who had dined here before. Worse, we appeared to be the only table subjected to this rule, as other guests were not held to the same standard. This blatant inconsistency raises serious questions: - Why were we singled out for this policy when others were not? - Why was the manager so determined to turn us away despite available seating? - Is this a case of discrimination, or simply poor management? A restaurant’s reputation hinges not just on food, but on fairness and professionalism. [Muse] failed on both counts. The manager’s repeated interference, the dishonest claim of being "full," and the selective enforcement of rules suggest either deliberate mistreatment or gross mismanagement. I write this not out of spite, but as a warning to others: if you value transparency and equitable service, think twice before dining here. Owners, if you care about your reputation, you must address this issue immediately—because right now, your establishment appears to operate on unfair, inconsistent, and possibly discriminatory practices