We had a rest with a friend in Sanaa sanatorium 2. From May 5th to May 15th, 2025. The rest was a success even though the weather was rainy. The food is varied, everything is prepared at home. The staff is polite and attentive. The receptionist radiates kindness even in bad weather, when meeting her, with a friendly look and a smile on her face, everything is forgotten. Thanks to the girls and boys and who cooks the food. The maids can handle the job at 5+. The rooms are tidy and clean. Of course, repairs are underway. But it didn't bother us. But I would like to mention Eric, the representative of the Pegasus Tourist company. When he talks to tourists about the return, he does not convey any information in full. I just had to deal with it. When there is a conversation about a refund, he becomes aggressive and avoids answering. I had high blood pressure and he said I needed a doctor's certificate, I said I would go to the doctor now, but then he told me a certificate from his insurance company. In general, the deception is complete. Never be fooled, no matter what he says, do not rush to pay immediately, under any circumstances you will not get the money back in full, in the best cases 50%. Agents are on every corner and you can buy a tour even cheaper. And for some, you can take minibuses for 50 rubles. And we recommend going to a sanatorium. A quiet, peaceful place. One thing happened.
We had a rest with friends in September 2023, we were lucky, they gave us a room after renovation, clean, spacious, everything is new, beds, linen. The food was delicious, and sometimes our wishes regarding some dishes were fulfilled. Thanks to the chefs! The hotel staff is attentive, they respond to all requests and wishes! Thanks to Olesya, a friendly, helpful employee. The hotel is being renovated and renovated. The territory is large, green, 10 minutes from the sea. The sea is a fairy tale!!! Thank you Abkhazia! Prosperity, all the best!!!
It looks very shabby , but the rooms are renovated , the staff is excellent , the food is excellent, there is always shampoo, gel, soap in the room, the only disadvantage when checking in was two hundred rubles per person, I was surprised why they said for registration , but that year we went to another hotel, also for seven days, according to Upon arrival , I arrived and read that they charge only 14 days for registration , please comment on what they charged me and my child 200 rubles each .