Расчётно-справочный центр Минск-Мир

4.4

569 ratings

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Level 13 Local Expert

I've applied 2 times so far for redevelopment issues. My questions have been resolved. As far as I can see, while I'm standing in line, people haven't had any problem situations. It is convenient that you can contact one place for all questions.

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speider.16

Level 5 Local Expert

Excellent center. Competent, polite specialists who know their job. They work quickly and efficiently. Convenient location. The only disadvantage is that there is very little space inside. It's cramped, there's no waiting area.

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Дмитрий Масойть

Level 8 Local Expert

The work of the redevelopment department is simply disgusting, having submitted the documents in November, and having taken the most expensive turnkey service, we received a new certificate only in June, and then we had to constantly call, push the sleepy Vasily Vasilyevich, completely immerse ourselves in the topic of all acts and paperwork, then why this service?! Although they promised on 12/16/2024, well, they were delayed for half a year!

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Александр Рублевский

Level 6 Local Expert

This time they served well, quickly, and came out with a "pleasant aftertaste". The employee was competent/pleasant and had a good sense of humor. If there were mistakes, they helped correct them correctly without swearing. Although there was shouting and rudeness nearby, it was more the fault of the visitors. Working with documents requires attention, we, as visitors, always demand speed of service, and as soon as an error occurs and docks have to be done in the second round, we are very indignant. Therefore, with understanding, good luck to everyone!

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Daria Z.

Level 2 Local Expert

I went to this center for an extension of the rental agreement. First of all, I signed up for a slot by phone, and when I arrived, I waited 10 minutes for the woman from the window to pay attention to me. When I asked her if I could come by appointment, she said that everything was on a first-come, first-served basis and I had to get a ticket from the machine. The device is located in the corner of the room and is not visible. When I signed the documents, my landlord had questions about where and what to write correctly, each question to this woman was accompanied by condemnation on her part and passive aggression. In the end, she actually said that my landlord was dumb. Inappropriate behavior on the part of employees.

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Полина М.

Level 3 Local Expert

What a place Prepare to wait at least 20 minutes if the procedure is simple. The redevelopment will take more than 40 minutes of waiting... in my experience, there is no point in going in the evening. The employees are generally friendly and understand the situation, and thank them for that. But the RSC is clearly overloaded

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Гриша Кириллов

Level 5 Local Expert

If you come first-come, first-served, there's little chance you'll get in. There are always a lot of people, even on the street. And if you signed up in advance, printed out and filled out all the documents yourself, then the time spent there can be minimized. There are some very nice girls among the staff, and there are some boorish ones. You can understand them - with such a daily flow of people, only the strongest will remain mentally calm) I wish them good luck!

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Larisa Piuro

Level 3 Local Expert

Excellent specialists, give full and understandable consultations, communicate very positively, despite the huge workload, crowding of people around. I came out in a pleasant surprise and in a good mood from them. Thank you very much. I would draw the attention of the heads of the head office to the need for more comfortable working conditions for this center. Employees draw up documents in which mistakes should not be made. And right above them there are people from the queue, there is noise, there is some kind of movement all the time.

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Дарья Турчак

Level 3 Local Expert

I was at the settlement center today, renegotiating the apartment rental agreement. I was served by a girl 8 years old. It's a terrible attitude. She talked in raised tones, was rude at every step. You rarely see me, but it's just terrifying. The attitude towards customers is terrible!

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Э Садин

Level 14 Local Expert

The terrible center

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Елена Ходина

Level 7 Local Expert

For such a large area as Minsk Mir, the premises of the RSC at Bratskaya 12 are very small, very small, and there are a lot of people.But if you do everything right, then, in principle, you can solve your problem, namely, you need to try and make an appointment by getting a ticket there (choose an online appointment, your time agreed by phone) and almost at this time you will get an appointment with a specialist, that's it. And you can sign up by calling 7560, good luck to all)

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Николай Вабищевич

Level 7 Local Expert

It's a very small room, and the customers in the queue fill up all the available space. The ticket terminal is located at the very end and you still need to try to find it and make your way through the crowd. There are no questions about the work of the staff.

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Elena

Level 8 Local Expert

It's very cramped for a RSC of such a large area. Stuffy. When servicing, you have to tell your questions for everyone to see. The waiting crowd stands and listens involuntarily. It was possible to allocate a larger and more comfortable room for the RC

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Ольга Бартхольдт

Level 3 Local Expert

For all questions, one paid phone number, many attempts to get through, to no avail. The messages are unrequited. The queues are huge, I couldn't find out what documents are needed to register a Russian citizen anywhere. I couldn't get through, the money is being debited from the phone, some kind of extortion on a legal basis. People are jostling on the street, the room is small and stuffy, three chairs for a crowd of people. Wait for more than 2 hours. There is no free information on any issue, when will there be basic respect for people, high-quality service and cultural attitude? Considering the physical capabilities of the elderly, with different information and financial capabilities?

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Богдан Нижник

Level 6 Local Expert

Thanks to the girls on the spot. We arrived 15 minutes before closing time, we managed to sign a service agreement, and we also had 5 minutes left. Much better than Khmelnitsky 6.

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Екатерина Кенть

Level 4 Local Expert

The attitude is arrogant and boorish. I was told that I had chosen the wrong ticket in the electronic queue, although the choice was not obvious, and they did not accept it until I took another ticket, although there was no queue and they called me to the same window. But they didn't make any note on the passport replacement application, as a result, I didn't receive an SMS notification, although all the official payment boxes and phone number were filled in. I needed my passport urgently, and because of the unproven SMS notification service, I myself had to call ogim on the last day. Clients are rude and make comments about their handwriting.

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Юлия Сокольчик

Level 3 Local Expert

They work worse than at the post office. On Saturday, they refused to issue a certificate in connection with the update, and they didn't give a damn that the certificate was needed today. You have to sit here for 2 hours, they're not in a hurry, they don't need anything. They've been working since 8, it's 8:30, and the queue hasn't changed in any window in 20 minutes!

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Кристина

Level 10 Local Expert

I was extremely dissatisfied. I paid for May, I made a mistake in the meter readings. When I called to sort out the situation, they tried to switch me to a calculation specialist, but without success. She called every day, left requests for a callback, no one deigned to call back. Now we have received a notification to pay for 132 Cubes of water. And due to the fact that the specialists did not respond to the error in a timely manner, they will have to call a specialist from the water utility to retake the testimony and draw up an act. I was also "amused" by the fact that the recalculation will be done next month, and now pay, otherwise the penalty will drip ... Based on the above, I ask you to deal with the problem of switching to the right specialist. And organize the work so that people don't wait for callbacks for who knows how long.

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наталья в.

Level 3 Local Expert

I would like to express my gratitude to Happy Planet LLC RSC at 12 Bratskaya St., in particular to Ekaterina Gutkovskaya! For your professionalism, attentive attitude, kindness and sincerity! He will explain everything competently and patiently, answer all your questions! It is very pleasant when not soulless employees work with clients, but friendly employees who do everything to provide comfortable service to their clients!

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Любовь Гляцевич

Level 2 Local Expert

Huge queues, a small stuffy room, it makes no sense to go without an appointment. Registration takes about half an hour. Another center is needed for such a large area.

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Jojo

Level 3 Local Expert

The work is just terribly organized, for each operation you need to take a ticket and sit in line again. In this regard, a crowd of people. Experts are rude, they don't explain anything. During the 1.5 hours spent in the queue, 3 customers were outraged about the service.

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Юра Брайчук

Level 5 Local Expert

The work is organized well and quickly. Parking is easy. But the room itself is too cramped. More space could have been provided for such an influx of visitors.

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Юлия Кузьмина

Level 5 Local Expert

I would like to express my gratitude to Larisa, an employee of the Russian Orthodox Church. A very helpful and kind employee who helped me in a human way with an important issue for me and was in touch with me every day! Larisa, thank you very much again! Good and not moody customers!

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Ольга 1

Level 6 Local Expert

Take your time, double-check the information that they tell you in the redevelopment department, now I have to pay for someone else's mistake when drawing the scheme. However, the drunken-looking guy who makes me pay now doesn't seem to work here. But nevertheless..

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элла попелушко

Level 9 Local Expert

There are giant queues all the time. The information service by phone to a short number is paid. Even by appointment, you will have to wait . Don't even expect to get in on your own time. Those without an appointment have an average waiting time of at least 2 hours! Sit down for 3 people . But we came across the operator, a very polite, pleasant woman with black hair and short haircut, if I'm not mistaken, 4 window. In general, all the operators are polite despite the aggression of the tired crowd.

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Геннадий Хаютин

Level 7 Local Expert

It's a very small room, there are a lot of visitors, and it's very crowded. All documents are filled out in 2 copies by visitors manually! And this one is in 2025! Technology!....

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Светлана Ерашова

Level 5 Local Expert

There are always a lot of people. But the staff is friendly, they answer all questions. They even invited me to pick up the documents out of turn. There is an online record. I used this service once - great, very satisfied!) Of course, I would like a bigger room, and better people, and more comfortable girls, it seems to me)

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Виктория Т.

Level 4 Local Expert

There is no information anywhere that they only work by appointment on Saturday, I was guided by the work schedule indicated here on the card, it turned out not to be true. After making a phone call on a piece of paper that hangs on the door, they said that it was impossible to register on a day-to-day basis. In fact, the institution does not work on Saturday, because you can only find out about the schedule by coming to the door, but you cannot sign up there.

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Оксана Дубицкая

Level 4 Local Expert

The service is terrible. We took a ticket, sat for an hour, and then it turned out that we had been called. The scoreboard doesn't work clearly for what. There are a lot of people in the small room, consultants are free

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Дарья Д.

Level 5 Local Expert

I am very grateful to the staff of the Russian Orthodox Church at Bratskaya 12, very pleasant staff, always ready to prompt and help. I would like to express my special gratitude to Ekaterina Putkovskaya, who helped solve the non-standard issue of Zhirovka.

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Игорь Киклевич

Level 4 Local Expert

The worst RSC in Minsk. Grumpy old ladies at their desks, one specialist works in the planning department, 90% of the time. The room is designed for 10 people, and queues of 40

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Иванов Иван

Level 4 Local Expert

I would like to express my gratitude to Evgenia Korneva, who works at the RCC on Bratskaya, who came from Gomel, for the humanity and promptness of solving our issue.

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Людмила Л

Level 7 Local Expert

Conveniently close to home. Although there are a lot of people, the service is fast. Everything is short and clear.

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Елена Л.

Level 4 Local Expert

Terrible service .Employees consider themselves almost gods and arbiters of fate . The conversation is haughty and arrogant. Excuse me, have a quick conversation about the rules of conduct for your staff.

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Алексей Иванов

Level 10 Local Expert

Excellent staff. Polite, adequate girls. The opposite of one employee from Kazinets 60 office 7, last name with the letter L, after communicating with which an unprepared person can receive a cultural shock.

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Alexander Borovets

Level 4 Local Expert

There are constant queues, at best half of the specialists work. We are absolutely not interested in prompt customer service. The specialists of the redevelopment department are sitting in their pants and absolutely do not want to work: they cannot provide information on the color of the facade of the building by phone, they must come in person. The website shows a work schedule that does not correspond to the real time of work. Plus, they still manage to be late for work.

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Сергей Л.

Level 6 Local Expert

I came from another city. I went in on Saturday, and they only work by appointment on Saturdays. He asked to see me without an appointment. The documents were accepted, everything was explained. Thank you very much!

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Кристина Котович

Level 9 Local Expert

They work well by appointment, even before they were invited to conclude a contract. The staff are kind-hearted! And if you take turns, it takes a very long time, at least an hour and a half.

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Наталья Савостеенко

Level 30 Local Expert

We were at the weekend. There is by appointment only. Although I do not know how on a weekday. Everything was processed within half an hour. They were accepted on time

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Эльвира Грязнова

Level 11 Local Expert

A super small room where there is absolutely nowhere to even walk / stand up and not bother anyone, let alone sit down and wait for your turn - about 2 hours. There are only 5 windows - what is it for such a large area as Minsk world??? Female passport officers are tired, you can understand them, it's hard to work in such conditions, so they're rude. I just feel humanly sorry for the staff and I feel sorry for the people. After waiting, standing in line for a couple of hours, where you are constantly being elbowed or shouldered, you begin to involuntarily be rude to employees in response. In general, they will help and you will do what you need, but the mood will be ruined for the whole evening. The questions are more likely not to the employees, but to the owners and designers of this accounting and reference center - who designed this 2x2 square meter building for the entire area? A quiet horror.

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Дмитрий Утенков

Level 16 Local Expert

I believe that all the positive reviews are written by the employees themselves or their family members. Incompetent employees, incorrect registration, rudeness, discrepancy between the size of the room and the number of visitors, and so on and so forth. It's useless to complain.

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ТАТЬЯНА Белан

Level 9 Local Expert

All that can be said is that they are calm specialists without rudeness. But!!!!! Minsk is a huge world, a huge number of people live here, and there are many questions about why the institution itself is so small. There are 4 windows in total. Queues of 2 hours each. The room is small. There is nowhere to accommodate those waiting!!! This issue needs to be resolved long ago. !!!

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Alexander S.

Level 6 Local Expert

Saturday. The service is by appointment only, but it doesn't help. The room is very small. A crowd of people. Stuffiness.

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Василий Шматко

Level 3 Local Expert

There is one settlement center for the whole Minsk World, people sit for hours. How can 5 windows cope with the influx of so many people

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Sun_OceAn

Level 9 Local Expert

An excellent center, the woman who is engaged in passport replacement is very polite and patient despite a lot of mistakes in filling out the form, the queue moves generally quickly

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Ани Пабедит

Level 8 Local Expert

Trash queues, at any time of the day or night, in order to get a certificate in 2 minutes, you need to sit in a queue with those who register and check in

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андрей гомонов

Level 12 Local Expert

Convenient, fast, not far from home. Pleasant and responsive women work. The only point is that it is not entirely clear how to use the terminal to select coupons. There was always a parking spot.

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Alexander Grusha

Level 26 Local Expert

Pleasant staff - staff. It is very convenient that there is a pre-registration and an electronic queue.

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Мафиель Т.

Level 4 Local Expert

Endless queues. Coupons were stopped being issued an hour and a half before closing time. A small company.

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Нина

Level 5 Local Expert

We came across a rude specialist, she smacked her lips, rolled her eyes in discontent, started shouting, couldn't really explain, they pulled her out of her, doesn't know how to work with people at all, it seems that they took her from the village.

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Расчётно-справочный центр Минск-Мир

205 reviews