Convenient location of the bank. I arrived at 13:00, the security politely made it clear that lunch was ready. I haven't seen banks closed at lunchtime for a long time. Usually, lunches are divided among employees by time, so that the bank branch works without interruption.
A disgusting, incompetent consulting employee. The branch that is located in the Central Department Store . I don't recommend it to anyone. I needed to send a transfer to Georgia in euros, to which the employee replied that they do not send it in euros or dollars, only in Russian, since there are restrictions due to sanctions. I asked to calculate how much to pay me so that the person there would receive a certain amount. He said approximately 2500 tenge, issued a form with a number for the recipient and said you can pay at the checkout when lunch is over. While there was lunch, I sent the number to receive the transfer to a person in Georgia. My first indignation, to put it mildly, was already at the checkout when they told me the amount for the surcharge (approximately 5700). The second is when a person told me that they could not get in rubles, but in euros it turned out to be a third less. I was just in shock.
Dear administrators, people come to your branches hoping that they will be helped to choose the right system for comfortable interaction. And as a result, it turns out that your consultants also fraudulently carry out such "operations" using the illiteracy of ordinary people. This guys is your FIASCO. I am a teacher and far from banking, but when I come to you, I hope for your professionalism, otherwise why are you needed... I will tell everyone about your staff, I hope no one of my friends will ever use your services.
Convenient location. There is not much queue. The managers are working well. In principle, there is money in the cash register. They are accepted by both individuals and legal entities.