We were very lucky with the staff, they took into account all our wishes. The spa area is cool, but there was no one there except us, so we were also satisfied.
The rooms are old... The hotel is rated at 3 stars.... The only thing that is normal is breakfast
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Арина
Level 6 Local Expert
June 14, 2023
We booked connected rooms, upon arrival we were given two separate rooms with children and no one warned us about it in advance. The room stock is very old and not fresh. The room is very cramped with a baby cot. The cupboards are small. The rooms have torn towels with holes, the bed linen is hard with pellets. The shower drain didn't work well, the water stagnated. When asked to fix it, we were told that they could send a plumber if we would keep an eye on him in the room. The strangest possible answer for a 5-star hotel. The toilets don't even have soap dishes on the sink. Upon arrival, it turned out that the room service was not working, food was not delivered to the room. It's very uncomfortable with children. This was explained by the renovation in the restaurant. But 5 stars is not acceptable for me. Breakfast for three. There is 1 table on the veranda of the hotel and no one serves it. We went to the bar inside to get water, there was no one behind the bar, and the staff passing by did not pay attention to us. The entrance to the hotel is an old heavy door that is difficult for a girl to open, especially with a stroller. The doorman is not always there. The elevators take a very long time, the guests who came with us got stuck in the elevator. The rooms are cleaned only after 15:00. In general, the service is poor, the hotel is too old and does not pull in 5 stars. It's like an average four.
The hotel turned out to be the Soviet Union, everything is old, there is no service
After we decided to change the hotel and move to another one, the staff refused to refund half the cost of the reservation, as we checked out after 2 days and booked for 4)
I do not recommend this hotel if you do not want to spoil the mood
Nice hotel, excellent location in the very center.
It is convenient to get from the airport by bus, which stops 5 minutes from the hotel.
The room is in good condition.
The staff is very friendly.
It does not reach 5 stars
Very strange arrangements in this hotel. My brother and his family lived in it. I brought him things, so they wouldn't let me in, they demanded to give them a passport to make a photocopy, I naturally refused, then my brother came down for me, but they wouldn't let me in with him, they demanded a passport. So keep in mind this nuance if you live in different hotels.
I like to stay here.
The service is excellent. There are flaws like the wallpaper came off slightly, but in general it's really 5 stars
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Show business's response
МиР
Level 15 Local Expert
February 23, 2023
The location of the hotel is an undoubted plus. The breakfasts are decent, with a wide variety of dishes. But the rooms are tired, as they say: there is not enough lighting, sockets, an ice floor in the bathroom (there is no heating).
The service is excellent, the staff is friendly, friendly, the room is comfortable, the kitchen is excellent, the location is convenient, everything is nearby, the city center.
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4
Yasi
Level 10 Local Expert
October 7, 2024
Nice hotel
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A
Anatoly
Level 9 Local Expert
February 4, 2022
Today 04.02 at 17 o'clock, this damn hotel turned on the music so that the roofs were shaking all over the street. Obviously, it was impossible to stay in neighboring hotels. Such disrespect for people!! I'm definitely not staying here in disneyland anymore
A terrible view from the hotel windows directly into the wall of a neighboring building or into the courtyard, which is why it is dark in the room in the morning and it is unclear whether it has already dawned or not yet. The breakfasts are not very varied. For 4 days there has never been porridge at all, and when traveling with children this is a big minus. The hotel does not particularly pull in 5 stars