A great billiard club with lots of entertainment! The main audience is young people. The staff is very polite and attentive. I was especially pleased with the quality of the hookah, a master of his craft. In addition to billiards, you can have a great time here: watch football matches on big screens, play PS5 or darts. There are plenty of billiard tables, but I recommend booking in advance for weekends. The prices are quite reasonable. Definitely recommend it for a vacation with friends!
I'll start with the pros:
+everything is new and aesthetic. It's nice when the place has a good renovation.
+you can come almost at any time
+pleasant music
Because of these advantages, I come there periodically with my family and friends.;
But, now the main disadvantage:
- Maintenance staff(but not all of them, but individual people) :
Usually, when you come to such establishments, you expect to be treated like a dear guest. But perhaps this happens selectively here, and depends on the mood of the staff.;
Situation: we came with friends, three tables are free, but they tell us that there are no seats; we ask why, they say that there is a reservation, we ask again-a reservation for how long? they say in an hour; we say that an hour is enough for us to play, they let us in on the condition that we leave when those who booked arrive; as a result, we played for 3 hours, because no one came to the reserved tables.
In this situation, I was struck by the fact that we, the clients, were trying to find an opportunity to use the service, while the staff didn't care at all whether we stayed or not;
0% interest in the customer base; I think if the owner of the establishment had seen this situation, he would have "appreciated" it…
The next point: we recently came to play. Perhaps the employee was not in the mood, so there was a dismissive attitude in the conversation and the fact that you were not particularly welcome here. There's a human factor here, you can understand, anything happens, but still it's not pleasant when you have to be under the displeased gaze of an employee, in a place where you came to have fun and relax... Plus they kicked you out after 23, because my brother was with us, who was 12 (didn't bother anyone), didn't even after asking for any documents... although we were ready to play for another half hour; according to the law, we had the right to be there because we are adult escorts with the permission of our parents, but apparently they were not particularly interested in the profits of the institution again; and after they approached us with a dissatisfied look, the desire to stay disappeared.!
An important point: in this institution, prices for the game are periodically raised (from the previous 10 rubles increased to 18), I have nothing against this, I am an entrepreneur myself. And I am always happy to pay for any well-rendered service. But…
Conclusion: if you raise prices for services, then it would not be bad to match, and at least greet guests with a smile.;
P.S. This review is purely subjective =) and is written with the aim of giving useful feedback, rather than offending or complaining about some individual employees. 2 ⭐️ just to get this review noticed, otherwise I would have put 3😊
In any case, we had a very good time, but not without precipitation. Good luck to all!
It's a great place. Pleasant atmosphere, good billiard tables, delicious hookah. After the restaurant, going in to have a little fun was the right decision on our part.