had high expectations, but the service at Mandarini was a letdown. Despite having a reservation, we waited over 30 minutes to be seated. The staff was slow, inattentive, and got our orders wrong twice. The food was mediocre, and the overall experience was ruined by the staff's unprofessional and indifferent attitude. I won’t be returning.
"Awful service! The waitstaff was inattentive and dismissive, barely acknowledging our presence. We waited an unreasonable amount of time for our food, and when it finally arrived, it was cold. Despite several attempts to get their attention, the staff seemed uninterested in helping. Not worth the visit—won't be returning."
+ (advantages):
Very tasty food!!! No matter what we tried, everything was magical.
In principle, fast service (short order waiting time)
The atmosphere is pleasant, good music
A large selection of dishes
Acceptable prices
There is a lot of space, there is always a place to sit
- (cons):
The music is very loud in the evening, it's hard to talk
A brief overview:
We first came to this place on 07/10/2024 and since then, we have been coming here every day. The food makes you fall in love with this place. Very tasty. The service time is very short and we manage to eat even in a hurry.
However, we came here on the evening of 07/13/2024 and sat on the glazed veranda (the far hall from the entrance), a waitress came up to us, who practically did not understand Russian and when we asked about sour cream or garlic sauce, she said that sour cream was not served, and the sauce was water and garlic. (We took sour cream to khinkali every time, so we said so and still, they brought it to us). There was also very loud music that evening, but that's why we sat in the back hall, where it didn't bother us. The saddest thing that day was that the youngest child waited more than an hour for his order, there was only a chicken kebab and, apparently, during this time the chicken was raised for us personally.
Maybe if it was our first time, we wouldn't have come anymore. But since we had already come here before, we just continued to sit at the table where we always eat and where the waiters understand what we want.
We continue to come here every day and even today (07/15/2024) we had lunch here.