Modul-Online
Address
Business hours
Closed until tomorrow
Directions
Kamiennaja Gorka
1.75 km
Kamiennahorskaja, 14
350 m
Information verified by owner
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11 reviews
January 12
Until the conclusion of the contract and payment, everything seems to be fine, except for the measurer, who then called back and asked for a couple more measurements. The salon promised to make a kitchen in about a month. I asked to add this period to the contract - they refused. They say that the standard contract is 90 working days and cannot be changed.
We ordered the kitchen on 10.10.2023, and brought it on 12/26/2023.
The driver who brought the kitchen said that he would arrive from 18 to 19 - he was an hour late, without even calling, without warning about it.
Then they said that an assembly specialist would contact us - today is January 12th - no response or greetings.
The kitchen was assembled by ourselves - the back walls of the cabinets consist of three fiberboard sheets connected by plastic profiles, as a result of which the back wall bends inside the cabinet, pushing the shelf away and forming cracks between the shelf and the back wall.
Adjustable kitchen canopies (on which cabinets are attached) from the "cheapest" class - it is impossible to adjust the position of the cabinet with them without a mat. Instead of a SOLID mounting tire (on which lockers are hung), they gave 5-centimeter pieces of this tire - two pieces per locker. I had to go and buy a solid tire so as not to engage in this exhibitionism with these 5-centimeter pieces.
They also put extra parts in the kitchen kit, which made me wonder where I forgot to attach something or assembled something incorrectly.
For some reason, the false facade was made solid, and not with a panel, like ordinary facades.
In general, I do not recommend the office. Until you sign the contract and make the payment, you are in touch and everything is fine. Then - that's it, the service
is over. P.S. at the moment of ordering the kitchen, discuss absolutely all the little things and check that it is included in the order and then check everything in detail, ask in the salon what this or that position means, blindly do not trust the designer because after 3 months you will not prove anything.
See original · Русский
September 12, 2022
На стадиях дизайна кухни, замеров и оформления договора проблем не возникло. Все было четко и качественно. Мой менеджер справилась прекрасно.
А вот на стадиях сборки и гарантийного обслуживания полный провал.
Сначала установщик криво вырезал отверстия в скинале под розетки, что из-под рамки видна дырка в 2-3 см. Далее технолог (или инженер) посоветовал мне вырезать еще одну дырку под фальш розетку, чтобы косяк убрать. Такой себе вариант. В итоге пришлось самому исправлять косяк вставкой от оставшихся обрезков скинали.
Затем перестал работать механизм пуш-ту-оупен в одном из шкафчиков. Технолог (или инженер) посоветовал отрегулировать, но регулировка не помогает, а по поводу замены никто не обмолвился. 2 месяца не могу добиться простого гарантийного обслуживания, все сообщения вникуда.
Кухней остался доволен, а вот сервисом не очень.
1
February 13, 2023
Выбор салона «кухни модуль» был случайным, но пообщавшись с дизайнером Натальей, решила заказать кухню у них и не ошиблась! Наталья услышала все мои пожелания, предложила множество вариантов, всегда была на связи и даже приехала на сборку ( т.к были нюансы). Результат превосходный! Очень довольна и благодарна, всем советую! Спасибо ❤️