Credo Bank

4.3

215 ratings

Rate this place

Level 2 Local Expert

One of the worst experiences ever. They are simply liers and incompetent people. She looking at me and saying that she can’t see me. Laughing in my face and denying services. Horrible! Look at this creature. What a joke for a foreign investor. Do not do business with them if you’re need reliable banking. Unfortunately Georgia banks have no idea hiw to provide customer care especially if it’s an English speaking person. Be aware they are Not Good… Not Consistent and definitely Not a Reliable establishment for banking! I wish i knew it before but now they cost as allot of stressful nights since the time zone is very different.

Андрей Грачев

Level 8 Local Expert

Cross border fee

Artem71901

Level 12 Local Expert

Like is over 2 hours for simple operations

Chris Olsen

Level 7 Local Expert

Claims to sell rubles but has none. Liars.

Кристина Барбашина

Level 4 Local Expert

I would like to express my gratitude to Teona Minashvili, an employee of the bank! The first bank employee who was able not only to open a bank card for a Russian citizen in half an hour, but also to prompt, explain, and help with activation and transactions. For comparison, we waited a month for a response from the Bank of Georgia on account opening, but a month later we were simply refused, having collected all possible documents. Russian russians are denied account opening by Bog and TBC, so if you are Russian, do not waste time on these banks, go to Credo, and it is to this branch! Other branches have huge queues, lack of comfort and loyalty. Thanks again so much to Credo and Teona!

See original · Русский

Кирилл Гордеев

Level 10 Local Expert

This is the most beautiful bank branch I've ever been to. The staff is very polite and understands the situation, helps at every step. I opened an account in an hour, and a couple of days later I took my plastic card. 10/10, thank you!

See original · Русский

EsUnoAlpha

Level 5 Local Expert

The office is located near popular hotels, and is divided into two rooms. To apply for a debit card, you need to go to a room with a colorful interior, which the staff politely informed me about. The office itself is small, but there are enough seats. The queue is strictly based on coupons, the inscriptions are in English, but the Russian-speaking staff are ready to tell you everything. To issue the card, you only needed a foreign passport and a Georgian number. They asked about the place of work purely for inclusion in the contract, no supporting documents were needed, although they were prepared in advance. The process took about 40 minutes, the card was issued on Friday afternoon, and the card was ready on Wednesday of the following week. The staff, as I mentioned above, are very polite, speak good Russian, and explain everything. On the downside, the personal manager did not answer the phone, and the staff could not explain why the card was not linked to Google Pay, but they advised alternatives. Overall, I am very satisfied with the service and the card processing process. I advise everyone who wants to.

See original · Русский

Ксения Е.

Level 6 Local Expert

Thank you, we've solved the problem of opening the card. The service depends on the person, someone has a desire to help, and there are burned-out ones. Based on the reviews, I did not wait for a text message about readiness, I arrived myself after 5 days, the card was ready. Nice, cozy chairs. I searched for information on the Internet, thanks to everyone who writes.

See original · Русский

Ann Aristova

Level 18 Local Expert

Everything is fine. The card was made in 3 days. There were no difficulties. Just wait in line for an hour. The only thing is that you can only top up with cash through the terminal - you can't even use an ATM. And I had to Google for instructions on how to do it at all. Actually, it's just by the passport number, but if you don't know, it's hard to figure it out. At first, I decided that it was impossible to replenish in this place at all and left. Everyone accepts the conditions and stuff on the card or does not accept it themselves, but in any case, this bank opens an account for any Russian without unnecessary complaints and questions, so if you need a card, you can pay the commission. If there is an opportunity to do it in another bank, then it is better in another one, but most of them do not have such an opportunity, and thank you for that.

See original · Русский

Али Профи

Level 12 Local Expert

The most loyal bank to migrants from Russia. We have an account there, everything is fine, and only they have Russian in the application and ATMs in Georgia. All the other banks are nationalists and chauvinists, and these guys are very loyal. Minus one star for the fact that the conversion is constantly buggy. I removed a couple of stars because receiving a voucher in English only made a translation for you, well, at least they did it in English!

See original · Русский

Тема

Level 26 Local Expert

We came on a weekday to open a card. We went to the opening of the branch, immediately got to the girl operator. The whole procedure took about half an hour. But we were warned in advance that there would be a 15-minute coordination. Everyone was quite friendly. Yes, we're used to everything being fast in Moscow, but I didn't care at all that it took so long)

See original · Русский

Екатерина Александровна

Level 10 Local Expert

Perhaps this is the only bank where you can quickly open a card for tourists . It is enough to have a SIM card of a Georgian operator. A convenient application . Fast delivery . They speak English and Russian . You can get money from Russia through the crown .

See original · Русский

Данил Ш.

Level 5 Local Expert

The queues are huge. I'm sitting in it right now. It's past three o'clock, moving very slowly. For 30-40 minutes per person. Oh yes, if you want to open a deposit, then keep in mind that you cannot close it online in the application and withdraw money to your card, it will be automatically extended for another half a year. You only need to come to the branch personally with your feet and get the money. As Russian banks in the early 2000s

See original · Русский

Александра

Level 4 Local Expert

I don't know what the problem is, computers, network, specialists, but everything is very slow. My husband does everything in 15 minutes at tbc. We arrived at the opening, we were given a ticket. The queue hardly moved. After 2 hours, it turned out that we were given the wrong ticket, people just sat for 2 hours in vain. If it is possible to choose another bank, choose another one. These are not all the jokes that can be here, there have been different things. Maps are made quickly, but further…I understand it's a small branch, but people are also late for work, it's necessary to put 2-3 hours in advance for the bank. Thank you to the specialist girls for their responsiveness.

See original · Русский

олег татьянин

Level 5 Local Expert

Despite the obvious advantages of opening an account for relocators, working with clients leaves much to be desired. Communication in Russian is good, of course, but you have to fight to get answers to questions. There are few staff. You always need to be prepared for two hours of waiting without the opportunity to visit the toilet. When switching to the regular tariff, problems began to arise. Wireless communication with the bank practically does not work, especially if you are on a regular tariff. In the office, taking into account the above, you may not hear the answers (today is just such a case). The result of forced communication is wasted time and nerves.

See original · Русский

Наталья Л.

Level 6 Local Expert

Very slow customer service! I stood in line for three (!!!) an hour to issue a new card to replace the old one. Is it really impossible to make a function in the application to order the issue of a new card? You need to free up a whole day for a visit to the bank! And then another day to get the card.

See original · Русский

vievgeny

Level 10 Local Expert

The only bank where compline does not take out brains and opens it to Russian pensioners. There is money, noTBS doesn't care at all - he took GEL 50 "for consideration", considered and refused. I went to Credo today to Himshiashvili with friends by 10 a.m. - the account was opened, the money was deposited into the account, the cards were ordered. They'll arrive in 2 weeks and pick you up. And everything is working. Yes, not Sber and not Tinkov. Well, not in Russia either. And Visa, not the World.

See original · Русский

Александр Алехин

Level 3 Local Expert

I don't understand why my compatriots are unhappy here. Yes, it's not fast, but the chairs are very comfortable and waiting is comfortable. Again, the whole queue is solely our faces and what is the fault of this bank branch that hit us. The female employees are not only beautiful and funny, but also more than competent. It's just that the account opening procedure itself takes time, and it works in all banks and not only in Georgia. Russian Russian application, ATM machines, what else do you ungrateful faces need? I don't like the Credo, there are many alternatives, Sber, VTB, T-bank will come to your house in general. What is the sadness about? Use the best banking in the world. Or stop giving Credo employees brains. It's definitely not for us to spread our fingers here.

See original · Русский

Анастасия Васина

Level 7 Local Expert

If you are thinking of getting a card on vacation through this bank, be prepared to spend your vacation in queues and end up getting nothing. We were given a production deadline of 3 days. 5 minutes later, the card is still not ready, and apparently we just threw away money and time.

See original · Русский

Елена Шабанова

Level 4 Local Expert

A branch for expats in Batumi.I would like to express my appreciation and gratitude to Anna Kiknadze, an employee of the department.Anna's customer orientation is 100%.Attentive, very responsive,online help!!! Management should value and encourage such employees)Thanks to Anna!)

See original · Русский

Aliona Levok

Level 4 Local Expert

A lovely cozy place with the sweetest girls, I waited 1.5 hours in line, but the card was issued in 20 minutes, and they also explained in detail how to use the application.

See original · Русский

Елизавета

Level 7 Local Expert

It's a long wait, of course, but that's not the bank's problem. The staff were very polite and helped with any questions. I was satisfied, the card was opened without any problems in 5 days.

See original · Русский

Level 8 Local Expert

Indeed, when all other banks were refused on the basis of the country of birth, you need to go to this one. We opened an account without any problems on Monday, and a couple of days later, on Wednesday, we received a ready-made personal card. Of the disadvantages, only queues and waiting (compared to other almost empty banks - well, but apparently this one is popular), and therefore it is better to come in the morning. In the morning, it took 15 minutes to wait in line, and 20 minutes to complete the registration. The second time we went right after lunch (as soon as the sms about readiness arrived) and had already spent at least an hour there, I fell asleep in the chair (literally). I won't take off the star, perhaps, but I just need to keep this in mind and be ready. And thanks a lot for the bill and the card!

See original · Русский

Сергей Лазарев

Level 8 Local Expert

November 18, 2024 They gave the ticket at 12:00 I sat down with the operator at 13:10 Finished at 14:15 Some kind of automated refusal came, they asked for an employment contract of the Russian Federation, I did not have a copy. We sent the application again with a note that "there is a copy of the type agreement." Passed. They told me to send a copy to the soap later. They sold a 12 GEL insurance policy. Initially, I spoke without insurance, Mastercard. No visa for GEL 240. They said OK ok. In fact, I handed over the activation code of the insurance myself, I spent 2 hours there and was already in a hurry to meet. I think it's better to come right away with an open Georgian IP and try out, then they probably won't ask you anything except for a foreign passport. Set aside 2 hours for the visit. Make sure that they are not trying to arrange insurance for you, for its registration they will be asked to confirm the operation via an SMS code

See original · Русский

Елена Евдокимова

Level 7 Local Expert

as I understand it, the branch is adapted to Russians, problems are solved, in general, the attitude towards customers is also good, there are always queues, electronic coupons, but servicing one customer takes a long time

See original · Русский

Анна И.

Level 3 Local Expert

A very slow, disrespectful bank to its customers! Waiting at least 1 hour in line is just disgusting. An employee can just go about their business, there is no control.

See original · Русский

АВАР НКО

Level 20 Local Expert

An excellent bank where you can open an account and a platinum visa card for people who do not have a residence permit in Georgia. Registration takes 5 working days and a 240lari premium card.

See original · Русский

Тина Сопрун

Level 4 Local Expert

This bank is very beautiful, the staff are nice and friendly, and the chairs are comfortable. I'm ready to go there every day for a great mood.

See original · Русский

Соня

Level 6 Local Expert

We came to make a map. I didn't have to wait, I was immediately invited to the manager. We did everything quickly, told you how to use the app, how to deposit money, and so on. The staff is very friendly, they speak Russian.

See original · Русский

Людмила Сафиуллина

Level 9 Local Expert

I was pleasantly surprised by a separate branch for expats with Russian-speaking staff. Comfortable sofas and armchairs, pleasant interior, respectful attitude of the staff to customers. Short waiting time. It's nice to be a bank customer.

See original · Русский

Наталья Степанова

Level 8 Local Expert

I want to share the situation at the ATM at the Credo Bank branch on Sheriff Khimshiashvili Street, 1. The ATM did not show a malfunction, but when receiving the card, it chewed it and issued an error. I asked the staff of the department for help — they initially did not help in any way and could not voice any information. At the branch, I met a man who had his card chewed up by the same ATM half an hour earlier, the staff didn't help him either, and he called the hotline for 20 minutes, where they didn't really help him. It was only after raising his voice that he managed to attract employees to solve the problem. At the same time, they did not place any ads on the ATM for more than an hour — I and the second injured man stood next to it and drove people away from the ATM so that their cards would not jam too. The staff promised that the collection service would arrive in 30 minutes and return the cards. After an hour of waiting, a technician came out from inside the compartment with a key (that is, he was in the building all the time and could have come earlier), took out two cards, but mine was not among them — it was apparently stuck in the compartment that accepts cards. After that, for another 40 minutes, there was no employee who could explain the procedure for restoring or returning the card, and I already had to leave without the card to go about my business. As a result: a lost card, time, and the absolute incompetence and indifference of the staff. I would like the bank's management to help the branch staff become better at solving the problem, which, I am sure, will arise more than once in the future.

See original · Русский

Viktoryia Perova

Level 2 Local Expert

Just a disgusting service, or rather, its complete absence from this institution! If you can cooperate as an individual and just open a card for personal use, and it's not difficult to do this (unlike TBC and BOG), then I highly RECOMMEND NOT cooperating as an individual entrepreneur! And here's why: opening a business account based on individual entrepreneur documents was quick and easy. Next, I ordered a terminal. I had to bring some documents, which was also not difficult. The terminal arrived within 3 business days (but I couldn't accept it, my colleagues did it). When I started to figure out the terminal, it turned out that the charger does not fit it (the connector does not match)! How people assembled this package is not clear at all! When I asked the manager of my department to resolve the situation, she referred to the hotline, saying that she personally could not help! The hotline number is written on the terminal itself (BUT it turns out that you need to insert the Tbilisi code there, which, of course, is not written anywhere! I have to guess for myself, yes!). There is no Russian-speaking operator on the hotline (only Georgian and English speakers)! (Yes, I personally speak English well, but not all Slavs speak this language sufficiently)! After several days of "negotiations and explanations", the courier brought me another charger! Moreover, he shamelessly lied to his face that "I called you yesterday, but you didn't pick up the phone." Of course, no one called me, and my phone is always on! But that's not the end of the story! The terminal doesn't work anyway. It needs to be configured! Again, the hotline, promises to "do everything tomorrow." It's good if everything is resolved within a week. To summarize: it's completely disrespectful, disrespectful, and a jerk to customers! Think a thousand times before contacting this office for business purposes!

See original · Русский

Наталья Амитон

Level 6 Local Expert

The branch itself is good, but the ATM has been malfunctioning for more than three months. So there are no ATMs in the city, so it also doesn't work outside the branch. And now it's broken inside.

See original · Русский

Алина Е

Level 11 Local Expert

The staff speaks Russian, the expat branch is behind the blue door. The girls are very friendly, they tell you everything, they will advise you. We received the service and are very satisfied

See original · Русский

Вячеслав Степанов

Level 7 Local Expert

We opened the card, the staff was polite, everything was done quickly, everything was explained in detail.

See original · Русский

Ангелина Ю.

Level 8 Local Expert

I've been standing in line with the operator for 40 minutes just to put the lari on the card! Because not a single terminal is working! It sucks

See original · Русский

Лауста Учебный центр ДПО

Level 8 Local Expert

There is a good bank in Batumi. It is possible to open a premium visa card in 5 working days, even if there is no Georgian passport.

See original · Русский

Ivan Popov

Level 3 Local Expert

Unfortunately, I didn't expect to see the manager for less than 2.5 hours at this bank. Everyone is very slow, receiving each visitor for 45 minutes.

See original · Русский

Мария Михновец

Level 11 Local Expert

I have read a lot of bad reviews about the bank as a whole and about the branches in Batumi. As a result, only positive impressions remained: I opened a bank account, I was in line for 5 minutes (maybe I was just lucky, of course). I immediately met the operator of the camera, explained everything clearly, worked quickly, after 20-30 minutes I was free. The neighboring operators also worked quickly and explained everything clearly in Russian and in English. It should be borne in mind that the account can not be opened in all branches of the bank!

See original · Русский

Антон К.

Level 2 Local Expert

The bank is a dump , even if the money is on the card , there are constant problems with the same payment in regular stores or when ordering a taxi , contacting support makes no sense , I keep silent about the constant delays in transfers, I STRONGLY ADVISE AGAINST OPENING CARDS OF THIS BANK

See original · Русский

ARCHI SHEFER

Level 8 Local Expert

A wonderful department for expats! Very polite staff. Everything is explained in Russian / English. We quickly filled out all the papers and opened the deposit, the digital card was received at registration 👍

See original · Русский

Карина Шишова

Level 3 Local Expert

Terrible bank, terrible service, waiting in line for more than 3 hours, how is this even possible?

See original · Русский

Константин

Level 16 Local Expert

There is a very long and slow queue, which is conveniently located in an air-conditioned office on leather chairs, but there are not enough places for everyone. There are only two or three managers who accept. The staff is friendly and polite enough. A girl meets and explains which button to press, since few people can figure out the Georgian connection! I sat on a chair for about 2 hours, this is the main disadvantage of waiting, plus - on a good chair!))

See original · Русский

Артем Нагорнов

Level 21 Local Expert

A separate branch for expats. They filled out the questionnaires themselves, etc. It remains only to specify the addresses and sign. I liked everything. Fast and convenient

See original · Русский

281705 Пильщикова

Level 12 Local Expert

The operators work very slowly. You have to stand in line for more than two hours every time you visit.

See original · Русский

Илья Морозов

Level 12 Local Expert

They can issue a card to a foreigner without any problems, although the functionality of these cards is very limited.

See original · Русский

Денис Шилин

Level 6 Local Expert

Long. The card is being reissued for the second week. I come 4 times to confirm each operation. You will have to come for the 5th time for the card itself.

See original · Русский

Евгений Л.

Level 5 Local Expert

Hamsoke attitude and communication with clients. You start asking questions about the terms of service in the bank and ask why exactly such conditions are - the employee does not like it and is rude in response

See original · Русский

Александр Акименко

Level 14 Local Expert

Thank you for opening it to expats, although it is very annoying that they impose additional services without demand, which then need to be turned off separately.

See original · Русский

Igor

Level 8 Local Expert

We opened an account for one Visit, the decision was issued immediately After filling out the questionnaire together with the manager without additional fees for consideration.

See original · Русский

Credo Bank

124 reviews