It's all good. Electronic queue. The truth is moving slowly. If you see that there are few operators and many customers, it is better to postpone the visit. The only downside is a lot of bureaucracy. Take everything with you. Passport, contract. Otherwise there will be problems. They don't want to serve. It's not supposed to. But when you start writing a complaint, then there is a senior administrator and an opportunity to resolve the issue.
The quality of communication leaves much to be desired, although our package of services is quite good compared to others. At the same time, the services are expensive compared to competitors. It is almost impossible to get through for personal matters.