Aurora Resort by Stellar Hotels
26 reviews
November 7
Overall is good,but room was noisy from kitchen chimney
January 3
Good hotel. We haven’t tried the food, but other things were good.
Thanks you for your hospitality.
December 25, 2023
Very beautiful and clean place,and hospitable administration, especially the 2 girls to be honest 😄
November 29, 2023
Very good hotel!!!
August 12
A wonderful hotel for a family holiday. We come back here every weekend, Tsakhkadzor is the best place, there is a pool outside, we swam alone. The breakfast is delicious and varied. The rooms are clean and large, cool modern design. The staff always helps) very nice receptionists. As regular guests, we were upgraded and allowed to leave our belongings while we swam in the pool. I recommend it! And We'll be back again!)
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August 12
I may be a little picky, but unfortunately, this is not a 4-star hotel.
There is no such service and maintenance here, for which you can rate a Hotel at this level.
Firstly, we had no towels in our room, no bathrobes.
Secondly, there was no tea and coffee.
There was no iron or ironing board.
I called the reception every time for these little things. The girl said, "We'll bring it" and threw the phone. But (!) they didn't carry anything, they called again and again.
There is no restaurant. We must not forget that there is no Store or other restaurants nearby. That is, if you need to eat, then either put up with it, or call a taxi (if you are without a car), or you can use the mini-bar, fortunately there were no problems with it.
Sauna access is by appointment only. And everything is scheduled. Therefore, make an appointment, even before checking into the Hotel ... apparently.
The breakfasts are also not 4 stars.
Elementary, there was no milk for coffee.
To the advantages.
An outdoor heated swimming pool.
Clear
Nature
Weather (there is no such heat in the mountains in summer)
Unfortunately, I didn't remember the name of the guy and the girl (employees) who helped solve different situations.
And another tip, it's better to take a room with a balcony. The view is beautiful.
In general, it's up to you. I was more in awe of nature.
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August 9
Nice view, heated pool and comfortable bed in the room.
The night before, we called to find out about early check-in and received an answer that we would be happy to check in early in the morning. On arrival in the morning, it turned out that there were no available rooms and you had to wait until two o'clock in the afternoon. As a result, they were settled only after three o'clock.
There are often no towels on the pool. Payment for the bar is in cash only. There is no place to eat in the hotel - just a buffet breakfast and that's it. In two days, the electricity was turned off twice and the sockets in the room did not work, which were repaired for a couple of hours and eventually remained disconnected. A year ago, friends stopped right there and say that not much has changed.
The staff is helpful but it doesn't do much good
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May 12
Very nice hotel, with very good staff! Gurgen greeted us politely, and in the picture there is an insanely pleasant girl Hasmik! Thank you very much 🩷 The maid on our floor (4) was very friendly and always asked if everything was okay. The best vacation, thank you!
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July 31
Nice place, with a swimming pool. The staff is kind and respectful. There is a cable car nearby. The windows also have a very beautiful view. It's just a pity the shops are far away.
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April 7
Good. Clean, spacious. The only thing is a very steep climb to the hotel, walking to the ski lift is not an option. But walking to the ski lift is not an option everywhere. There is a magnificent restaurant nearby, literally 50 meters up the hill.
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April 1
The rooms are nice, spacious and clean, the problem with the water in the shower is to constantly catch the temperature, which is very inconvenient. The breakfasts are good, but I liked the dinner, the food was not delicious
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March 19
A good hotel, spacious rooms, breakfast for its price could be better (at least a normal coffee), 10 minutes walk to the ski lift.
In general, I liked everything.
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1
July 23, 2023
Нулевой уровень обслуживания и общения от всех сотрудников отеля.
Нас заселяли минут 40! Какая-то неразбериха была с номерами.
Мы заселились, когда отключили воду в отеле.
При заселении нам не сообщили этого.
А также не сообщили, что ресторан и бар не будут работать всё время нашего пребывания.
И также не сообщили вообще ничего про отель, где что находится, как чем пользоваться.
Всё нужно вопросами вытаскивать из сотрудников.
Сотрудники не приветливы, не улыбаются, не общаются сами.
Клиенты в этом отеле никому не нужны.
Когда сутки у всех нету воды и руководство отеля никак не решает проблему - это ужасно!
Сотрудники не предложили воду в номер, чтобы хотя бы руки было чем помыть.
На завтрак весь отель пришел с грязными руками.
Антисептики и влажные салфетки отель не предложил.
А ведь это так просто хотя бы такими мелочами улучшить ситуацию.
Звонить из номера на ресепшен бесполезно, постоянно занято.
Менеджер Lucia в воскресенье вовсе не пришла в отель, когда уже сутки не было воды.
В воскресенье был только один сотрудник Hrack, который отказался общаться, замолчал посреди диалога, хотя мы общались с ним спокойно и вежливо, просили продлить нам номер на пару часов в качестве хоть какой то компенсации от отеля. Сотрудник ничего не смог предложить, кроме скидки в 15% на следующий визит.
Представляете - сутки без воды оцениваются отелем как 15%, это смешно.
Но мы точно не собираемся больше в этот отель и никому не советуем.
Попросили возврат денежных средств, половину от стоимости проживания - нам отказали.
Самая истина, когда случается проблема и команда сотрудников отеля демонстрирует как умело она может справляться или не может.
В этом отеле не может. И всем на вас будет наплевать.
Клиентскому сервису не обучают сотрудников и в целом не знают такого сочетания слов.
Удивляют отзывы на 5 звезд, но это в целом проблема в Армении, что отзывы пишутся будто заказные.
1
July 18
A clean hotel with a good view of the forest and courteous staff.
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October 1
In general, it's not bad for the area.
4 for frequent light problems and confusion )
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September 11
The service is terrible, breakfasts start whenever the staff wants, the pool is dirty
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November 1, 2023
Thanks! Everything was wonderful! We really liked it! We will come again! And prices, and cleanliness, and comfort!
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June 4
Great hotel, with a wonderful view of the mountains
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July 31, 2023
Очень хороший отель в Цахкадзоре. Отзывчивый персонал, чистые номера, хорошая цена
July 15
The rooms are very comfortable and clean
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February 12
A relatively new, modern hotel.
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June 29
A wonderful hotel!
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April 21
The rooms are great, the food is not very good
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January 29
I love this place! I recommend it to everyone
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1
October 20, 2023
Well
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August 6, 2023
Свежий