Constant queues!!!
Endless queues!!!
ATM does not work very often!!!
The population in Baranovichi is almost 200,000 people, and Alfa-Bank is only 1 !!! And there is only 1 ATM !!!
This is some kind of nightmare.
Constant problems with the ATM, because a lot of people are hammering it every day!!!
Management, install at least a couple of ATMs in the city of Baranovichi!!!
We can have another branch!!!
What kind of attitude to customers???
Probably we should go to another bank.
1. The ATM works very rarely. 2. The girls on the right, 3 people, are always free and just smile at the way customers queue at the 1st or 2nd window. (Only one of them works). 3. The bank is constantly packed with customers, the queue is crazy only in one window. 4. There is no air conditioner and no water in the boiler. 5 Next to the Parity Bank exchanger, you often have to pay for the services of another bank rather than waste time and health.
I would like to express my deep gratitude to the staff of Alfa-Bank, 1/3 Lenin Square, Baranovichi. For a wonderful gift and attention to customers. Thank you. Miracles happen!🫶
Hello! I would like to express my gratitude to Irina Gutko, an employee of the business service department of Alfa-Bank in Baranovichi. Always fast, competent service. You can be proud of such employees and take an example from them in the work and culture of communication with customers!
There's not much room, it's full of people. It's always a crowd, like in the subway. Slow maintenance.
One of the advantages is the city center, nice staff.
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Анастасия Аникеева
Level 6 Local Expert
November 18, 2024
I don't always want to write negative reviews, but today is your day.
The ATM has been closed for 4 days. Money is neither deposited nor withdrawn. You go into the department, there are a lot of people, there is nowhere to stand. But the workers are like turtles, I'm at lunch, I'm busy. And the fact that there are a lot of people, no one cares. A call to the call center will come even more negative emotions. Waiting for 5 minutes while the employee found out why the ATM was not working and eventually said: yes, it is not working and it is not known when it will work. 👍👍👍
I close all my cards and will never return to the bank!
I am very disappointed with the exchange of dollars and the long queues. A brand new bill, but they found spots under the microscope, they couldn't see it with their eyes, they said they wouldn't change them anywhere, but they changed the microscope in the next bank without any problems. I would give a score of 0 to Alfa Bank if I had the opportunity.
Incorrect communication with customers! I took the ticket and was called to the 3rd workplace, which turned out to be empty! I waited for a specialist for a few more minutes!I didn't get full answers to my questions, she was also talking to a colleague about her own affairs in parallel!! The concept of a culture of communication and politeness in this department is most likely unknown at all!!!
A good bank in the heart of the city, just consider it opposite the city executive committee and next to the Lenin monument. The bank where it is often most profitable to deposit currency in the city.
The only bank in Baranovichi with long queues, air conditioning does not work and there is never any water in the boiler.
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Анатолий К.
Level 9 Local Expert
October 18, 2023
convenient location in the city center, you can withdraw cash from the card to consult with a bank specialist, polite service and cute smiles of the consultant girls. I put 5 stars boldly.
there are always huge queues. even for a primitive operation like currency exchange, at different times of the day. I've been waiting for half an hour to change it.