Lyudmila Vinogradova is the best employee of the office in Brest. I helped to open the card and competently advised on all service issues, it is very nice to see such competent front office workers. Thank you.
I did not receive a moneyback for May 2024 on the 1,2,3 card.
I called the contact center to clarify the reason.
I was told that from the 1st to the 5th of the month, I had to log in to the app and click on the button to consent to receive a moneyback.
If I did not give my consent, then the moneyback will not be credited.
But I explained to the specialist that I did not log into the application during the specified period of time, because I did not need to.
He asked to transfer the earned moneyback, but was refused. I wrote to the support service and, unfortunately, was also refused.
This has never happened before. I always received a message in viber indicating the amount of the moneyback for the previous month, I did not need to confirm the payment of the moneyback.
And why confirm it if the card was originally positioned as a moneyback card. That's why I designed it.
It is unlikely that there are people who issued this particular card, but for some reason they do not need money back))))
I think this is unfair, because there is a human factor and not every person (for various reasons) had the opportunity to press the button...
The bank unilaterally changed the terms and did not properly notify its customers about it.
As a result (judging by numerous media reports), many people were deceived and did not receive their money back.
Personally, I regarded this situation as a deception, and closed the account using the 1,2,3 card.
I issued a moneyback card at another bank.
The bank has found a "legitimate way" not to pay moneyback to all its customers)))
Самый лучший банк. Всё быстро, чётко, курсы для держателей счета самые лучшие, конверсия больше всех. Супер.
Подкорректирую отзыв спустя время.
Палец в низ ставят завистники.
Я обслуживался в 90% банках на территории РБ, и данный банк с мобильным приложением один из лучших.
Осталось только на бирже физ лицу покупать валюту (но там прийдётся в добавок платить комиссию и оправдываться для каких нужд).
Дерзайте и не пожалеете. Открывайте счета и карты. Валюту, рубли с карточки можно снять и пополнить в Белгазпромбанке (банк партнёр) без комиссии. И проблем ещё меньше.
Работают с Юнистрим, что не мало важно на сегодняшний день.